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HOTEL MYSTAYS Nishi Shinjuku

3.0 star property

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In-room safe, iron/ironing board, free WiFi, bed sheets
Exterior
In-room safe, iron/ironing board, free WiFi, bed sheets
In-room safe, iron/ironing board, free WiFi, bed sheets
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • 24/7 front desk
$118
$108 nightly
$118 total
Mar 2 - Mar 3

Explore the area

View in a map
7-14-14 Nishishinjuku, Tokyo, Tokyo, 160-0023
  • Place, Omoide Yokocho
    ‪3 min walk‬
  • Place, Tokyo Metropolitan Government Building
    ‪8 min walk‬
  • Place, Shinjuku Gyoen National Garden
    ‪15 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪38 min drive‬

Room options

View all photos for Standard Semi Double【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Semi Double【Non-Smoking】

  • Sleeps 2

View all photos for Standard Single Room, Non Smoking (For 1 Adult)

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Single Room, Non Smoking (For 1 Adult)

7.8 out of 10
Good
(14 reviews)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Standard Semi-double Room, Non Smoking (For 2 Adults)

Property amenity

Standard Semi-double Room, Non Smoking (For 2 Adults)

9.0 out of 10
Wonderful
(7 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Standard Double Room, Non Smoking (For 2 Adults)

Property amenity

Standard Double Room, Non Smoking (For 2 Adults)

8.8 out of 10
Excellent
(11 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking (For 2 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Twin Room, Non Smoking (For 2 Adults)

9.4 out of 10
Exceptional
(9 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking (For 2 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Twin Room, Non Smoking (For 2 Adults)

9.0 out of 10
Wonderful
(6 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior View Twin Room, Non Smoking (For 2 Adults)

Property amenity

Superior View Twin Room, Non Smoking (For 2 Adults)

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Panoramic Twin Room with terrace, Non Smoking (For 2 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Panoramic Twin Room with terrace, Non Smoking (For 2 Adults)

  • City view
  • 398 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Panoramic Triple Room with terrace, Non Smoking (For 3 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Panoramic Triple Room with terrace, Non Smoking (For 3 Adults)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds and 1 Large Twin Murphy Bed

View all photos for Standard Single Room, Non Smoking (No Cleaning, For 1 Adult)

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Single Room, Non Smoking (No Cleaning, For 1 Adult)

8.8 out of 10
Excellent
(3 reviews)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Standard Double Room, Non Smoking (No Cleaning, For 2 Adults)

Property amenity

Standard Double Room, Non Smoking (No Cleaning, For 2 Adults)

8.6 out of 10
Excellent
(4 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking (No Cleaning, For 2 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Twin Room, Non Smoking (No Cleaning, For 2 Adults)

9.8 out of 10
Exceptional
(6 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking (No Cleaning, For 2 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Twin Room, Non Smoking (No Cleaning, For 2 Adults)

10.0 out of 10
Exceptional
(3 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior View Twin Room, Non Smoking (No Cleaning, For 2 Adults)

Property amenity

Superior View Twin Room, Non Smoking (No Cleaning, For 2 Adults)

  • City view
  • 237 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Panorama Twin Room with terrace, Non Smoking (No Cleaning, For 2 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Panorama Twin Room with terrace, Non Smoking (No Cleaning, For 2 Adults)

  • City view
  • 398 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Panorama Triple Room with terrace, Non Smoking (No Cleaning, For 3 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Panorama Triple Room with terrace, Non Smoking (No Cleaning, For 3 Adults)

  • City view
  • 398 sq ft
  • Sleeps 5
  • 2 Large Twin Beds and 1 Large Twin Murphy Bed

View all photos for Standard Semi-double Room, Non Smoking (No Cleaning, For 2 Adults)

Property amenity

Standard Semi-double Room, Non Smoking (No Cleaning, For 2 Adults)

8.0 out of 10
Very good
(1 review)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Superior View Twin【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior View Twin【Non-Smoking】

  • Sleeps 2

View all photos for Panorama Twin【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Panorama Twin【Non-Smoking】

  • Sleeps 2

View all photos for Panorama Triple【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Panorama Triple【Non-Smoking】

  • Sleeps 3

View all photos for Standard Single【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Single【Non-Smoking】

  • Sleeps 1

View all photos for Standard Double【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Double【Non-Smoking】

  • Sleeps 2

View all photos for Superior Twin【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Twin【Non-Smoking】

  • Sleeps 2

View all photos for Standard Twin【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Twin【Non-Smoking】

  • Sleeps 2

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About the neighborhood

Tokyo

With a stay at HOTEL MYSTAYS Nishi Shinjuku in Tokyo (Shinjuku), you'll be a 2-minute drive from Shinjuku Gyoen National Garden and 7 minutes from Tokyo Dome. .This hotel is 4.7 mi (7.6 km) from Tokyo Tower and 6.1 mi (9.8 km) from Tokyo Bay.

What's nearby

  • Omoide Yokocho - 3 min walk - 0.2 miles
  • Okubo Park - 6 min walk - 0.4 miles
  • Tokyo Metropolitan Government Building - 8 min walk - 0.4 miles
  • Shinjuku Isetan - 9 min walk - 0.5 miles
  • Shinjuku Gyoen National Garden - 15 min walk - 0.8 miles

Getting around

  • Shinjuku-nishiguchi Station - 4 min walk
  • Seibu-Shinjuku Station - 7 min walk
  • Haneda Airport (HND) - 52 min drive

Restaurants

  • ‪東京麺通団 - ‬1 min walk
  • ‪タカマル鮮魚店 - ‬1 min walk
  • ‪ギビツミ - ‬1 min walk
  • ‪タカマル鮮魚店 2号店 - ‬1 min walk
  • ‪らーめん はな火屋 - ‬1 min walk

About this property

HOTEL MYSTAYS Nishi Shinjuku

Hotel with a restaurant, near Shinjuku Gyoen National Garden
HOTEL MYSTAYS Nishi Shinjuku offers 105 air-conditioned accommodations with safes and slippers. Televisions come with digital channels.

Bathrooms include shower/tub combinations with hydromassage showerheads, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps).

Make yourself at home in one of the 105 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature slippers and toothbrushes and toothpaste. Conveniences include phones, as well as safes and electric kettles.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Enjoy a satisfying meal at 新宿美食倶楽部「天の川」 serving guests of HOTEL MYSTAYS Nishi Shinjuku. Cooked-to-order breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.
Featured amenities include a 24-hour front desk, laundry facilities, and an elevator.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
新宿美食倶楽部「天の川」 - This restaurant serves breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: JPY 1,800 for adults and JPY 1,800 for children
  • A restaurant

Restaurants on site

  • 新宿美食倶楽部「天の川」

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch TV with digital channels
  • Streaming services

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately JPY 1800 for adults and JPY 1800 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Mystays Nishi Shinjuku Tokyo
HOTEL MYSTAYS Nishi Shinjuku Hotel
HOTEL MYSTAYS Nishi Shinjuku Tokyo
HOTEL MYSTAYS Nishi Shinjuku Hotel Tokyo

HOTEL MYSTAYS Nishi Shinjuku Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 251 out of 520 reviews
Rating 8 - Good. 180 out of 520 reviews
Rating 6 - Okay. 61 out of 520 reviews
Rating 4 - Poor. 16 out of 520 reviews
Rating 2 - Terrible. 12 out of 520 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Kevon

Stayed 4 nights in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Central
Stayed 6 nights in Nov 2025

10/10 Excellent

Remi

Stayed 5 nights in Nov 2025

6/10 Okay

Mercedes

Stayed 7 nights in Oct 2025

10/10 Excellent

CURTIS

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Affordable and friendly
Stayed 9 nights in Oct 2025

10/10 Excellent

Thomas

Traveled with family
The hotel was really easy to get to and not that far from the subway stop. The front staff were welcoming and made checking in a breeze. I stayed in a single room, which was typically sized for Japan. It had all the amenities that you would need, like a safe, refrigerator, kettle, USB charger, and blow dryer. The room and bathroom were clean and well stocked. I would definitely stay there again. The next time I go to Japan.
Stayed 1 night in Nov 2025

10/10 Excellent

Keyona

Stayed 3 nights in Aug 2025

10/10 Excellent

Keyona

Liked: Cleanliness, amenities, property conditions & facilities
Great location , Room is small but comfortable and staff was really nice and willing to make sure all guest needs are taken care of!!
Stayed 1 night in Sep 2025

10/10 Excellent

David

Stayed 1 night in Oct 2025

10/10 Excellent

Colton

Stayed 3 nights in Oct 2025

4/10 Poor

Tracy

Liked: Staff & service
Disliked: Property conditions & facilities
Was nothing like it looked online but was clean and comfortable. To get in hotel is down a side alley and a strange way to enter hotel
Stayed 1 night in Oct 2025

8/10 Good

Nick

Liked: Cleanliness, amenities
Stayed 5 nights in Oct 2025

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a good location. Good size room for two twin beds. Our room smelled very bad of mold
Stayed 3 nights in Oct 2025

10/10 Excellent

Adam

Stayed 1 night in Oct 2025

10/10 Excellent

Stoney

Stayed 3 nights in Sep 2025

8/10 Good

Melissa, Mantel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person at the front desk went above and beyond to resolve an issue with my reservation. The hotel was VERY quiet considering proximity to the busy area. 10 - 15 minute walk to Memory Lane and Shinjuku Station. We’ll stocked convenience stores nearby. Twin bed room was small but comfortable. HIGHLY RECOMMENDED!
Stayed 3 nights in Sep 2025

10/10 Excellent

Kathleen-Cassey

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, room was enormous and staff were super friendly
Stayed 3 nights in Jun 2025

10/10 Excellent

Karen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had two rooms for our party of four and really appreciated the wonderful atmosphere plus great accommodations. We ate breakfast every morning in the hotel restaurant with the food and service outstanding. I would definitely recommend this hotel for its location and the overall experience!
Stayed 5 nights in Sep 2025

10/10 Excellent

Yinong

Stayed 4 nights in Sep 2025

10/10 Excellent

Luke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and service. Didn't like the pillows.
Stayed 3 nights in Sep 2025

2/10 Terrible

Samuel

Stayed 1 night in Sep 2025

2/10 Terrible

Samuel

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely dirty. We had dirty sheets and BLACK MOLD in the restroom / shower. It was disgusting and the staff did nothing about it. We wanted a refund and to move hotels they were extremely uncooperative and refused the refund. I have pictures of the black mold dirty rooms. Just do not stay here.
Stayed 1 night in Sep 2025

8/10 Good

Matias

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience overall. Good location. Improveable breakfast
Stayed 5 nights in Sep 2025

2/10 Terrible

Pyi

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is conveniently located about 8 minute walk from the west exit of Shinjuku station. Many popular yakitori joints, ramen and convenience stores are within walking distance. My family felt safe walking back to the hotel around midnight. The staff spoke English, at least some basic levels and most of them were helpful except for one guy who had an attitude when I respectfully asked for assistance. As much as the hotel was convenient, the room was not only very small it had a weird stench. The entire 3 plus days we stayed, the room smelled so bad that we ended up spending most hours away from staying in the hotel. When I complained about this to the front desk, they changed the sheets, and yet the room still smelled like old socks. Later I found out from the cleaning staff that the hotel does not change the mattress coversheets. Then I realized it was the mattress itself. Even I smelled like crap after sleeping in that mattress. Also, the bathroom still smelled like urine even after cleaning. The entire experience spoiled our mood and started wondering if all the hypes about Japan being a clean and hospitable country was really true. Maybe it was just that location or maybe it was just the room. What I did not understand was the staff did not do enough to address our situation. In addition, the room that was assigned to us was right across from a cemetery which was not mentioned at all on the hotel webs or Expedia website. Every time we looked out, we saw tombstones.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the 'LOVE' statue from where two of our Tokyo tours started. Staff were very helpful. Beakfast was very culturally diverse and all items tasty. Only criticism would be the floor under the beds could have benefitted from a vacuum. Otherwise, would have been a 5 out of 5.
Stayed 3 nights in Aug 2025