This was, by far, the worst hotel I stayed at in Japan. I read online there was an automated check-in machine - cool! Nothing at the front desk is labeled, so I go to the machine nearest to the door, which says to scan your QR code. Since I booked through Expedia, I thought maybe only those who booked directly with the hotel got a QR code to check in or something. I told the front desk staff I didn’t have a QR code… and apparently this made him think I was a complete idiot. Rather than just direct me to the correct machine, he proceeded to smugly tell me what to do on every screen and every button to press, despite it being in English. With an increasingly annoyed tone, I kept saying “okay!” hoping he would get the hint and just let me do my thing… finally, I said “I can actually follow this, thanks” - and that STILL didn’t stop him. I understand that as a hotel in a tourist area you must get a lot of dumb tourists, but treating everyone you come across as one isn’t doing you any favors.
And then I actually got to my room… turns out, this hotel was lying on Expedia when they said every room enjoyed a city view - my window had about a 5 foot gap to the building next door. Wallpaper in the room was peeling & the air unit had gross dust residue on the ceiling.
The facilities are basically non-existent - they don’t even have coin laundry.
The only upside to this hotel is that if you’re going to the airport, the platform for the Skyliner is basically next door.