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Hotel Cristallo Relais Sure Hotel Collection by Best Western

Property class: 3

Choose dates to view prices

Photo gallery for Hotel Cristallo Relais Sure Hotel Collection by Best Western

A poolside area with lounge chairs, a pool, and a building with glass doors and interior lighting.
BBQ/picnic area
A modern restaurant with wooden tables and white chairs, large windows, and indoor plants.
A lobby with two plush armchairs, a small table with a vase of flowers, and a decorative mirror.
A neatly made bed with folded towels, a vase with flowers, and candles on a table.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is $99
$85 nightly
$99 total
Total with taxes and fees
Sep 16 - Sep 17

Explore the area

View in a map
Via Maremmana Inferiore Km. 0,500, Villa Adriana, Tivoli, RM, 00019
  • Place, Hadrian's Villa Greek Theater
    ‪3 min drive‬
  • Place, Hadrian's Villa
    ‪4 min drive‬
  • Place, Villa d'Este
    ‪6 min drive‬
  • Airport, Rome (FCO-Fiumicino - Leonardo da Vinci Intl.)
    ‪58 min drive‬

Room options

View all photos for Family Room, Multiple Beds, Non Smoking

Three metallic numbers '2', '2', '0' on a wooden surface.

Family Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Standard Room, 3 Twin Beds, Non Smoking

A hotel room with two beds, a nightstand with a lamp and a vase of sunflowers, and towels on the beds.

Standard Room, 3 Twin Beds, Non Smoking

  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

A hotel room with a bed, a desk, a lamp, a window with curtains, and a view of the sky.

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

A hotel room with two beds, each with a patterned bedspread and pillows, and neatly folded towels on the beds.

Standard Room, 2 Twin Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

A hotel room with a large bed, two pillows, a nightstand, and a painting on the wall.

Standard Room, Multiple Beds, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Standard Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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Sep 13 - Sep 14
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About the neighborhood

Tivoli

With a stay at Hotel Cristallo Relais Sure Hotel Collection by Best Western in Tivoli, you'll be within a 15-minute drive of Roma Est and Hadrian's Villa Greek Theater. .This hotel is 1.4 mi (2.2 km) from Hadrian's Villa and 2.2 mi (3.6 km) from Villa d'Este.

What's nearby

  • Hadrian's Villa Greek Theater - 3 min drive - 1.2 miles
  • Hadrian's Villa - 4 min drive - 1.4 miles
  • Villa d'Este - 6 min drive - 2.3 miles
  • Terme di Roma - Acque Albule - 9 min drive - 3.4 miles
  • Colosseum - 37 min drive - 20.8 miles

Getting around

  • Bagni di Tivoli Station - 5 min drive
  • Ponte di Nona Station - 14 min drive
  • Fiumicino - Leonardo da Vinci Intl. Airport (FCO) - 50 min drive

Restaurants

  • ‪Da Totarello - ‬14 min walk
  • ‪BioDomus - ‬11 min walk
  • ‪Villa Esedra - ‬17 min walk
  • ‪Bar Pasticceria Rossi - ‬3 min drive
  • ‪Dal Corazziere - ‬7 min walk

About this property

Hotel Cristallo Relais Sure Hotel Collection by Best Western

Hotel Cristallo Relais Sure Hotel Collection by Best Western offers 40 accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature Select Comfort mattresses. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 40 guestrooms featuring minibars and flat-screen televisions. Your room comes with a Select Comfort bed. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and bidets.
Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a picnic area.
For lunch or dinner, stop by MATISSE, a restaurant that specializes in local cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 9:30 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 9:30 AM.
MATISSE - This restaurant specializes in local cuisine and serves lunch and dinner. Open daily.
MATISSE - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: EUR 7 for adults and EUR 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • MATISSE
  • MATISSE

Things to do

  • Seasonal outdoor pool

Family friendly

  • Crib (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Select Comfort mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1:30 AM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: EUR 30

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Christmas Eve and Christmas Day:
  • Bar/lounge
  • Dining venue(s)
  • Front desk

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day

Service animals are welcome, and are exempt from fees

Food and water bowls are available

Children and extra beds

Children are welcome

Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are available for EUR 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 20 per day
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 5 nights. This tax does not apply to children under 10 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 7 for adults and EUR 7 for children
  • Airport shuttle fee: EUR 70 per vehicle (roundtrip, maximum occupancy 4)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Property Registration Number IT058104A1E402U34V

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to September

Property class

This property has received its official star rating from the local rating authority.

Property is also known as

Relais Cristallo Inn Tivoli

Relais Cristallo Inn

Relais Cristallo Tivoli

Relais Cristallo

Relais Cristallo

Hotel Cristallo Relais Sure Hotel Collection by Best Western Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 23 out of 111 reviews
Rating 8 - Good. 45 out of 111 reviews
Rating 6 - Okay. 25 out of 111 reviews
Rating 4 - Poor. 13 out of 111 reviews
Rating 2 - Terrible. 5 out of 111 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very outdated rooms, very friendly personel
Stayed 2 nights in May 2026
Verified review

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Serviceable hotel but surrounding area did not offer much in terms of amenities
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room and the front desk staff were excellent.
Stayed 1 night in Nov 2017
Verified review

8/10 Good

Emidio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Philip

Liked: Staff & service
Disliked: Cleanliness, amenities
On reflection, this hotel is supposed to be 3 stars but it’s far from it! Bedrooms and bathrooms are totally not up to modern hospitality standards and the food offerings are very poor! One good part of this hotel is Valentina! She knows how to use her customer service skills!
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommendable

Great location. Easy parking. Quiet area. Nice to find a place with twin beds to accommodate myself and my two sons. The best thing in the restaurant was the pizza.
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All over good!

My family and me stay for 2 days. Easy to reach train station and airport. Over all good experience just need to mention about breakfast services bit poor 😕
Stayed 2 nights in Jun 2024
Verified review

4/10 Poor

Stefano

Disliked: Property conditions & facilities, room comfort
Dirty towel shower too small I need take a door out to get oit
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

France

Liked: Cleanliness
Very limited parking. Employees parked in customer parking. Had to go in and get one to move their car.
Stayed 1 night in Sep 2023
Verified review

6/10 Okay

Philip

Disliked: Cleanliness, property conditions & facilities, room comfort

Good location, awful hotel

First time using this hotel and wouldn’t use it again, the rooms are dirty and not maintained properly! Breakfast options are not great for European citizens! When I complained to the receptionist, I didn’t get a good response, no way to deal with customers! Definitely I will not be using this hotel again!
Stayed 2 nights in Feb 2025
Verified review

4/10 Poor

Roger Xavier

Disliked: Staff & service, property conditions & facilities, room comfort

Not what is expected of a Best Western

I had better expectations from this property beign that it is associated with the Best Western brand. The rooms are a bit run down. In my mother's room the shower door came off the rail and it could have been dangerous for her. The mini fridge don't get cold. In our double occupancy room they only left one set of towels...this happened every day of the 3 we stayed. The breakfast was not at all worth it. Go into town and have good coffee and pantries. They served the same tarts our entire stay...so they were old and stale. Then we had dinner at the restaurant one night and the staff was not friendly at all. I got charge 2 euros for the service (odd), then was charged for bread we never got. I wouldn't have been upset, but aside from the mediocre service, the manager was upset I disputed the charges before paying. I run a restaurant and things like this are hard to tolerate. I require all staff to double check ticketa and make sure our clients are satisfied with the charges. I also use to work at hotels and honestly...there was only one person at this place I would hire. Also the rooms had tons of spiders. Thank You Abdul for your friendly service.
Stayed 4 nights in Sep 2025
Verified review

6/10 Okay

JACQUES

Liked: Cleanliness, staff & service
Hôtel difficile à trouver car sur le site pas numeero de la ce rue elle traverse toute la ville Insonorisation médiocre4 Pas de verre dans la sdb Par contre je recommande le resto
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel ótimo, chegamos tarde e tivemos toda a boa educação e a atenção dos funcionários. Recomendo
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

MARIE FRANCOISE

Liked: Cleanliness, staff & service
Hôtel 3 étoiles très moyen !
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities
Venligt og hjælpsomt personale. Rengøring i top. Fantastisk sted til ro og afslapning. Besøger gerne hotellet igen. Eneste minus er morgenmaden - Alt for lidt udvalg og for dårlig morgenmads standard i forhold til prisen.
Stayed 7 nights in May 2026
Verified review

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bel établissement pas trop loin de Villa Adriana et Villa d’Este, mais il vaut mieux louer une voiture pour tout faire à partir de là. On peut aussi passer une journée autour de la piscine et le temps s’y prête.
Stayed 2 nights in May 2026
Verified review

8/10 Good

moris

Liked: Cleanliness, staff & service
Camera grande e pulita materasso scomodo. Molto utile l’ampio parcheggio. Bagno grande e confortevole .
Stayed 1 night in May 2026
Verified review

8/10 Good

Emidio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se non si vuole scrivere una recensione dovete dare la possibilità di non farlo da oggi in poi non faccio più una recensione e non dò più una valutazione non e rispetto verso i vostri clienti
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, amenities
buono
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Claudete de Lourdes

Liked: Cleanliness, staff & service, amenities
Boa localização, equipe atenciosa, quartos limpos.
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Danielle Diniz

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

massimo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consiglio il ristorante dell'albergo dove ho potuto mangiare anche senza glutine
Stayed 1 night in Oct 2025
Verified review

8/10 Good

ANTONIO FABRIZIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breve sosta per lavoro
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tres bien

Hotel tres propre et personnel agréable. Chambre spacieuse. Tres agréable.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Verified traveler

Disliked: Room comfort

Helt ok

Noe enkel frokost, lite og dårlig kommunikasjon fra hotellets side. Grei beliggenhet, ok hotell.
Stayed 7 nights in Jul 2025