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Hotel Cristallo Relais Sure Hotel Collection by Best Western

3.0 star property

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Photo gallery for Hotel Cristallo Relais Sure Hotel Collection by Best Western

Exterior
Lunch and dinner served
Reception
Select Comfort beds, minibar, in-room safe, desk
BBQ/picnic area

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is $119
$104 nightly
$119 total
Total with taxes and fees
Jul 12 - Jul 13

Explore the area

View in a map
Via Maremmana Inferiore Km. 0,500, Villa Adriana, Tivoli, RM, 00019
  • Place, Hadrian's Villa Greek Theater
    ‪3 min drive‬
  • Place, Hadrian's Villa
    ‪4 min drive‬
  • Place, Villa d'Este
    ‪6 min drive‬
  • Airport, Rome (FCO-Fiumicino - Leonardo da Vinci Intl.)
    ‪58 min drive‬

Room options

View all photos for Family Room, Multiple Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Family Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 3 Twin Beds, Non Smoking

  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 2 Twin Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, Multiple Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

Standard Twin Room

  • Sleeps 2
  • Free WiFi

Standard Triple Room

  • Sleeps 3
  • Free WiFi

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Jun 12 - Jun 13
Total with taxes and fees
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About the neighborhood

Tivoli

Located in Tivoli, Hotel Cristallo Relais Sure Hotel Collection by Best Western is within a 15-minute drive of Villa d'Este and Roma Est. .This hotel is 1.2 mi (1.9 km) from Hadrian's Villa Greek Theater and 1.4 mi (2.2 km) from Hadrian's Villa.

What's nearby

  • Hadrian's Villa Greek Theater - 3 min drive - 1.2 miles
  • Hadrian's Villa - 4 min drive - 1.4 miles
  • Villa d'Este - 6 min drive - 2.3 miles
  • Spanish Steps - 36 min drive - 20.8 miles
  • Colosseum - 37 min drive - 20.8 miles

Getting around

  • Bagni di Tivoli Station - 5 min drive
  • Ponte di Nona Station - 14 min drive
  • Fiumicino - Leonardo da Vinci Intl. Airport (FCO) - 50 min drive

Restaurants

  • ‪Da Totarello - ‬14 min walk
  • ‪BioDomus - ‬11 min walk
  • ‪Caffe Italiano - ‬2 min drive
  • ‪Villa Esedra - ‬17 min walk
  • ‪Ristorante La Tenuta di Rocca Bruna Country Resort - ‬12 min walk

About this property

Hotel Cristallo Relais Sure Hotel Collection by Best Western

Hotel Cristallo Relais Sure Hotel Collection by Best Western offers 50 accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature Select Comfort mattresses. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 50 guestrooms featuring minibars and flat-screen televisions. Your room comes with a Select Comfort bed. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and bidets.
Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a picnic area.
For lunch or dinner, stop by Ristorante dell'albergo, a restaurant that specializes in local cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 9:30 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 9:30 AM.
Ristorante dell'albergo - This restaurant specializes in local cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: EUR 7 for adults and EUR 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ristorante dell'albergo

Things to do

  • Seasonal outdoor pool

Family friendly

  • Crib (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Select Comfort mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Christmas Eve and Christmas Day:
  • Bar/lounge
  • Dining venue(s)
  • Front desk

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 20 per day
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 5 nights. This tax does not apply to children under 10 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 7 for adults and EUR 7 for children
  • Airport shuttle fee: EUR 70 per vehicle (roundtrip, maximum occupancy 4)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Property Registration Number IT058104A1E402U34V

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to September

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Relais Cristallo Inn Tivoli
Relais Cristallo Inn
Relais Cristallo Tivoli
Relais Cristallo
Relais Cristallo

Hotel Cristallo Relais Sure Hotel Collection by Best Western Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 18 out of 101 reviews
Rating 8 - Good. 44 out of 101 reviews
Rating 6 - Okay. 24 out of 101 reviews
Rating 4 - Poor. 10 out of 101 reviews
Rating 2 - Terrible. 5 out of 101 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Serviceable hotel but surrounding area did not offer much in terms of amenities
Stayed 1 night in Dec 2025
Verified

8/10 Good

Emidio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Philip

Liked: Staff & service
Disliked: Cleanliness, amenities
On reflection, this hotel is supposed to be 3 stars but it’s far from it! Bedrooms and bathrooms are totally not up to modern hospitality standards and the food offerings are very poor! One good part of this hotel is Valentina! She knows how to use her customer service skills!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommendable

Great location. Easy parking. Quiet area. Nice to find a place with twin beds to accommodate myself and my two sons. The best thing in the restaurant was the pizza.
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All over good!

My family and me stay for 2 days. Easy to reach train station and airport. Over all good experience just need to mention about breakfast services bit poor 😕
Stayed 2 nights in Jun 2024
Verified

4/10 Poor

Stefano

Disliked: Property conditions & facilities, room comfort
Dirty towel shower too small I need take a door out to get oit
Stayed 1 night in Sep 2025
Verified

6/10 Okay

France

Liked: Cleanliness
Very limited parking. Employees parked in customer parking. Had to go in and get one to move their car.
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Philip

Disliked: Cleanliness, property conditions & facilities, room comfort

Good location, awful hotel

First time using this hotel and wouldn’t use it again, the rooms are dirty and not maintained properly! Breakfast options are not great for European citizens! When I complained to the receptionist, I didn’t get a good response, no way to deal with customers! Definitely I will not be using this hotel again!
Stayed 2 nights in Feb 2025
Verified

4/10 Poor

Roger Xavier

Disliked: Staff & service, property conditions & facilities, room comfort

Not what is expected of a Best Western

I had better expectations from this property beign that it is associated with the Best Western brand. The rooms are a bit run down. In my mother's room the shower door came off the rail and it could have been dangerous for her. The mini fridge don't get cold. In our double occupancy room they only left one set of towels...this happened every day of the 3 we stayed. The breakfast was not at all worth it. Go into town and have good coffee and pantries. They served the same tarts our entire stay...so they were old and stale. Then we had dinner at the restaurant one night and the staff was not friendly at all. I got charge 2 euros for the service (odd), then was charged for bread we never got. I wouldn't have been upset, but aside from the mediocre service, the manager was upset I disputed the charges before paying. I run a restaurant and things like this are hard to tolerate. I require all staff to double check ticketa and make sure our clients are satisfied with the charges. I also use to work at hotels and honestly...there was only one person at this place I would hire. Also the rooms had tons of spiders. Thank You Abdul for your friendly service.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, amenities
buono
Stayed 1 night in Feb 2026
Verified

8/10 Good

Claudete de Lourdes

Liked: Cleanliness, staff & service, amenities
Boa localização, equipe atenciosa, quartos limpos.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Danielle Diniz

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Oct 2025
Verified

8/10 Good

massimo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consiglio il ristorante dell'albergo dove ho potuto mangiare anche senza glutine
Stayed 1 night in Oct 2025
Verified

8/10 Good

ANTONIO FABRIZIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breve sosta per lavoro
Stayed 1 night in Oct 2025
Verified

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tres bien

Hotel tres propre et personnel agréable. Chambre spacieuse. Tres agréable.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Verified traveler

Disliked: Room comfort

Helt ok

Noe enkel frokost, lite og dårlig kommunikasjon fra hotellets side. Grei beliggenhet, ok hotell.
Stayed 7 nights in Jul 2025
Verified

8/10 Good

camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel bien situé. Personnel à l'écoute et agréable. Chambre propre. Petit déjeuner correct mais sans plus.
Stayed 1 night in May 2025
Verified

6/10 Okay

Gianluigi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Purtroppo le porte di legno delle camere, con un corridoio che non assorbe i rumori, non sono il massimo per un hotel confortevole. Non siamo tutti uguali, pero' purtroppo esistono clienti che entrano ed escono dalle stanze, sbattendo le porte e questo sinceramente non va bene. Ingresso doccia stretto e scomodo. Inesistenti i dispenser appesi al muro in bagno.
Stayed 2 nights in Feb 2025
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Servono tappi per le orecchie

L'insonorizzazione delle camere è pessima. A questo si aggiunga il piano bar al piano terra che fa musica ad alto volume fin dopo la mezzanotte. Colazione: alle 9 il buffet è stato già sbarazzato. Serviti brioche, cappuccino e acqua senza altrw spiegazioni
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Verified traveler

Liked: Staff & service

Piscina rotta

Abbiamo scelto questo hotel perché sulla strada, per fare una pausa nel nostro viaggio e riposarci una mattinata in piscina. Purtroppo al risveglio abbiamo scoperto che la piscina era in riparazione. Per il resto il personale è gentile e la camera spaziosa, ma la struttura è chiaramente vecchia.
Stayed 1 night in Aug 2024
Verified

2/10 Terrible

Gianluca

Disliked: Staff & service, property conditions & facilities, room comfort

Old very old

Purtroppo solo poche camere ricondizionate. La maggior parte sono datate e rumorose. Il sonno viene spesso interrotto da chi osssa nel corridoio o chi vede la tv o è in bagno nella camera vicina. È come andare a letto con il vicino.
Stayed 3 nights in Nov 2023
Verified

6/10 Okay

jean-pierre

Liked: Cleanliness, property conditions & facilities
Goed voor een verblijf op doorreis. Zeker geen vakantiehotel.
Stayed 3 nights in Jun 2023
Verified

4/10 Poor

francisco

Disliked: Property conditions & facilities, room comfort
Instalaciones totalmente diferentes a las que muestran las fotos, ruidoso.
Stayed 1 night in Sep 2022
Verified

8/10 Good

Cavattoni

Liked: Cleanliness, staff & service, property conditions & facilities
Bene in generale. Personale veramente gentile e cortese.
Stayed 1 night in Feb 2022
Verified

8/10 Good

FRANCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale accogliente ed educato. Stanza pulita con una mega tv. Parcheggio disponibile interno struttura, ristorante ottimo. ottimo rapporto qualità/ prezzo
Stayed 1 night in Feb 2022