Very disappointing experience.
The breakfast had a very limited selection and did not meet the standard you would expect from a 4-star hotel. The variety was poor, and the quality did not match the hotel’s rating at all.
The worst part of the stay, however, was the treatment at the pool. My travel companion was wearing a burkini, which is specifically designed for swimming and made from proper swimwear material. Despite this, she was asked to leave the pool area. Only after she refused to leave did the staff eventually allow her to swim. The situation was extremely uncomfortable and ruined the mood for the rest of the trip. As a Muslim guest or a covered woman, you definitely do not feel welcome here.
On top of that, I had brought my own Pepsi Max to the pool, but I was told by the manager that I was not allowed to have it there and had to take it back to my room. If guests are not allowed to bring their own drinks, the hotel should at least make sure to offer a wider selection. At the same time, we saw other Albanian guests, with their own bottles, without the staff reacting in the same way. It felt like the rules were not applied equally.
Overall, the service was poor, the experience was uncomfortable, and the hotel’s 4-star rating feels completely misleading. If you are Muslim, covered, or simply expect good service and basic manners, I would strongly recommend staying away from this hotel in Tirana.