2/10 Terrible
Elaine
Sep 14, 2025
Disliked: Staff & service
We were looking forward to staying at the hotel, despite the forecast weather.We checked in at 3pm and we were then shown to our room.
It was on entering the room, that our expectations clashed with the reality. The room was devoid of any colour, soft furnishings, pictures etc anything that would have made the room warm & welcoming was absent. Everything was white, white walls, white bed sheets etc.
My wife called me over to view the bathroom. I use the term “bathroom” loosely & only in the sense that there was a sink, a toilet, and a shower cubicle in a small boxed off area in the corner of the room.
This so called “bathroom” was a plastic pod that resembled an aircraft toilet and comparable to one in size. Had anyone felt the need to use the toilet, their knees would have been wedged hard against the door. I stood in the shower and drew the flimsy , cheap shower curtain across. My face was up against the curtain, only a Borrower would have found it spacious.
We complained to the man behind the desk. By his response to our complaint and general demeanour, you would have thought that he was a not too distant relative of Basil Faulty. When I explained the issue to him, his response was you booked the cheapest room - £160 p/n breakfast extra cheap !!! ????
I replied that they had appeared to have taken the concept of basic quite literally & it wasn’t good enough. We asked for a refund,. Having got a refund we located to a better hotel in nearby Boscastle.
Elaine
Stayed 2 nights in Sep 2025
