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Grand Hotel Callao

Property class: 4

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Photo gallery for Grand Hotel Callao

A swimming pool with a waterfall feature, surrounded by lounge chairs and umbrellas, with a view of the ocean.
A large dining hall with multiple round tables, each set with white tablecloths and gold napkins. The room features arched ceilings and chandeliers.
A bar area with two cocktails and a Coca-Cola machine, overlooking a pool with rocks and a thatched umbrella.
A courtyard with a fountain, palm trees, and a building with a tiled roof.
An indoor swimming pool area with lounge chairs and a colorful mural.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Parking included
  • Restaurant

Explore the area

View in a map
Av. Del Jable s/n, Callao Salvaje, Adeje, Tenerife, 38670
  • Place, Ajabo Beach
    ‪6 min drive‬
  • Place, Fañabé Beach
    ‪16 min drive‬
  • Place, El Duque Beach
    ‪20 min drive‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪27 min drive‬

Room options

View all photos for Triple Room

A hotel room with a bed, a desk, a chair, and a TV. There is a balcony with a view of palm trees and the ocean.

Triple Room

  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Double Room Single Use (Spa Access)

A hotel room with a bed, a desk, a chair, and a TV. There is a balcony with a view of palm trees and the ocean.

Double Room Single Use (Spa Access)

  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room (Spa Access)

A hotel room with a bed, a desk, a chair, and a TV. There is a balcony with a view of palm trees and the ocean.

Triple Room (Spa Access)

  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Triple Room (2 Adults and 1 Child)

A hotel room with a bed, a desk, a chair, and a TV. There is a balcony with a view of palm trees and the ocean.

Triple Room (2 Adults and 1 Child)

  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Double Room

A hotel room with a bed, a desk, a chair, and a TV. There is a balcony with a view of palm trees and the ocean.

Double Room

  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room (Spa Access)

A hotel room with a bed, a desk, a chair, and a TV. There is a balcony with a view of palm trees and the ocean.

Double Room (Spa Access)

  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Adeje

Located in Adeje (Callao Salvaje), Grand Hotel Callao is within a 10-minute drive of Puerto Colon Marina and Siam Park. .This family-friendly hotel is 5.9 mi (9.5 km) from Fañabé Beach and 5.5 mi (8.8 km) from El Duque Beach.

What's nearby

  • Ajabo Beach - 6 min drive - 1.4 miles
  • Siam Park - 15 min drive - 8.0 miles
  • Fañabé Beach - 16 min drive - 7.7 miles
  • Puerto Colon Marina - 18 min drive - 8.2 miles
  • El Duque Beach - 20 min drive - 6.8 miles

Getting around

  • Tenerife South Airport (TFS) - 29 min drive

Restaurants

  • ‪Lobby Bar Hotel Riu Buenavista - ‬4 min drive
  • ‪Restaurant Yaiza - ‬4 min drive
  • ‪Blend - ‬3 min drive
  • ‪Burger King - ‬3 min drive
  • ‪La PARMA - ‬17 min walk

About this property

Grand Hotel Callao

Grand Hotel Callao offers 90 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Adeje hotel provides wireless Internet access for a surcharge. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts and a health club. An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Guests under 16 years old are not allowed in the spa.
Make yourself at home in one of the 90 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies or patios. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. While the golfer in the family is out on the course, you can enjoy above-par recreational amenities such as outdoor tennis courts and a health club. Additional amenities at this hotel include wireless internet access (surcharge), concierge services, and babysitting. Guests can get to nearby shops on the complimentary shuttle.
Satisfy your appetite at the hotel's restaurant, where you can take in the pool view and dine alfresco. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 8:00 AM to 10:00 AM.
Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Planning an event in Adeje? This hotel has 1001 square feet (93 square meters) of space consisting of a conference center and a meeting room. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 8:00 AM and 10:00 AM.
Restaurante Buffet - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Bar Hall - Onsite lobby lounge.

All inclusive details

All-inclusive room rates at Grand Hotel Callao are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 7 per day)
  • Available in some public areas: WiFi (EUR 7 per day)

Parking and transportation

  • Free offsite parking
  • Airport shuttle available
  • Free shopping center shuttle
  • Free self parking on site
  • Extended parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bar Hall
  • Bar Piscina
  • Restaurante Buffet

Things to do

  • 3 outdoor tennis courts
  • 9-hole golf course
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Steam room
  • TV in common areas
  • Volleyball

Family friendly

  • Babysitting
  • Children's pool
  • High chair
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (1,001 square feet of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Electrical adapters
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Late check-out fee: EUR 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: EUR 7 per day (rates may vary)
  • Fee for wireless internet in public areas: EUR 7 per day (rates may vary)
  • Late check-out fee: EUR 20 (subject to availability)
  • In-room safe fee: EUR 2 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Callao Grand Hotel

Grand Callao

Grand Callao Adeje

Grand Callao Hotel

Grand Hotel Callao

Grand Hotel Callao Adeje

Hotel Grand Callao

Grand Hotel Callao Hotel

Grand Hotel Callao Adeje

Grand Hotel Callao Hotel Adeje

Grand Hotel Callao Reviews

Reviews

6.8
Rating 10 - Excellent. 24 out of 205 reviews
Rating 8 - Good. 75 out of 205 reviews
Rating 6 - Okay. 63 out of 205 reviews
Rating 4 - Poor. 30 out of 205 reviews
Rating 2 - Terrible. 13 out of 205 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto el servicio en general aunque los camareros del retaurante algo bruscos al recoger los platos, la habitacion muy confortable, no me gusto la cena.
Stayed 1 night in Dec 2019
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort

Nem tetszett

Nehezen lehet megtalálni a bejáratát. A medencés fotó eltúlzott, egyes szobák sötétek nincs semmi kilátás.
Stayed 7 nights in Nov 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bastante tranquilo, personal muy amable y servicial
Stayed 2 nights in Aug 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Estaba muy sucio, descuidasi. La comida de mala calidad y poca.
Stayed 3 nights in Jul 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto todo el hotel y todas sus instalaciones incluido el spa
Stayed 2 nights in Jul 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
El camarero Michelle que tanto en el Restaurante como en el bar intentaba agilizar la falta de personal ofreciendo un trato especial a todos y cada uno. La socorrista de la piscina Pepi facilitando el bienestar durante la permanencia en piscina de grandes y pequeños. El spa está muy bien calidad-precio a pesar de que no funcionan ni el jacuzzi ni la sala polar. En cuanto a cosas por mejorar: A pesar de no aparentar máxima ocupación se denota falta de personal en el comedor y bar. De cuatro habitaciones pusimos en comentarios de dos la posibilidad de habitaciones cerca y por teléfono se les indicó de otra de las habitaciones, pero no lo tuvieron en cuenta. La animación deja mucho que desear, es orientada a franceses (no hay actividades para niños españoles durante nuestra estancia). El sábado el espectáculo es muy comercial, sacan unas rapaces para que luego pagues la foto, siendo muy sencillo el espectáculo y no habiendo equipo de animación el sábado. En el buffet del desayuno faltan algunas cosas como jamón serrano. La calidad de los cocktail medio-bajo.
Stayed 2 nights in Jul 2019
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo mejor, la comida, de las veces que he ido, la mejor, sin duda.
Stayed 3 nights in Jun 2019
Verified review

2/10 Terrible

Lyudmila

Disliked: Property conditions & facilities, room comfort

Back to USSR

In average - this is not a 4**** hotel I would say at least 3***, needs a good renovation. Hotel is not worth those money we paid for; orientated mostly for French people. Wifi "free" only for 1 hour per day! After you can use Internet in the lobby for €1.00 per hour. Food is crap! Restaurant looks like canteen, all plates MUST be changed! Very disappointed! The barmen - Italian lad - is the best person, without him our stay would be ruined completely. Entertainment was very poor!
Stayed 8 nights in Feb 2019
Verified review

6/10 Okay

Verified traveler

Liked: Amenities
Disliked: Staff & service
Minder goed; eten; weinig keuze , niet lekker, ongezellig restaurant, drukke obers... 1 onbeleefde bediende aan de balie(sprak Nederlands) was heel kortaf en niet hulpvaardig, gaven geen up to date informatie, hebben geen plannetje waarop het hotel staat. Weinig tot geen animatie, geplande activiteiten gaan niet altijd door... Lawaaierige poetsvrouwen die niet echt poetsen...bedden worden dichtgelegd maar onderlaken wodt niet glad getrokken...naast de lavabo blijft het zeepje plakken en wordt daar niet gepoetst... Hotel ligt echt ver weg van zee en al zeker van strand! Wel goed; kamers en badkamer, groot terras met zeezicht, tv werkte wel niet...1 kamersleutel is wel te weinig... mooi aangelegd park met ooie bloemen en planten, mooi golfterrein....
Stayed 7 nights in Apr 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great outdoor space and pools, lovely sun beds and plenty of them
Stayed 7 nights in Feb 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great location, super faciilties but a little tired overall.
Stayed 3 nights in Jan 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Rustige buurt, gratis shuttlebusje naar drukker stadje, priis/kwiliteit, TOP!
Stayed 4 nights in Jan 2019
Verified review

8/10 Good

Verified traveler

Liked: Staff & service
Everything was very good.We are happy about visiting this hotel.Very nice,well kept garden and pool areas.Good stuff,and great food.Thanks.
Stayed 7 nights in Dec 2018
Verified review

2/10 Terrible

Xose Agustin

Hotel viejo y anticuado habitaciones oscuras y limpieza poca y mal, se me callo azúcar una mañana y a los 3 días seguía habiendo azúcar, la cenas lo peor a malas igual que los desayunos un hotel para no volver.
Stayed 7 nights in Nov 2018
Verified review

8/10 Good

Piet

Liked: Staff & service, property conditions & facilities, room comfort
Een mooi hotel Mooie tuin. Prachtige zwembad Waarvan 1extra verwarmd ! Aardige obers in het restaurant. Die wel erg hard moeten werken. Wel wat klimwerk door de hoogte verschillen.
Stayed 17 nights in Oct 2018
Verified review

8/10 Good

Kille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt hotel rolige omgivelser. Lidt langt fra havet, men fine pools.
Stayed 4 nights in Nov 2018
Verified review

10/10 Excellent

Grandma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely restful Hotel.

Had two restful weeks which was wanted. There was every oportunity to sightsee. Staff and service and choice of food excellent. Found the walk down to the rooms steep. Would need to book rooms on the level at side of hotel if having walking difficulty. Certainly recommend!
Stayed 11 nights in Sep 2018
Verified review

4/10 Poor

Anónimo

Disliked: Cleanliness, property conditions & facilities, room comfort
Al buscar el hotel ponía todo incluido, no sé qué pasó con la reserva que llegamos con una pensión completa, pensaba que era lo mismo. Llegamos a la piscina y pedimos unos refrescos y nos lo cobraron por falta de información desde el principio al no explicarnos que ccorresponde a la pensión completa. La cual es solo es las comidas principales, sin bebidas, las cuales las cobran a parte i carísimas. Un vaso de cola de máquina 2€, botella de agua grande 2,50€... y la comida nada del otro mundo. Las toallas para usar en la piscina hay que pedirlas en el spa, dejando un depósito de 10€ por toalla... :( La habitación que nos dieron parecía un horno, anticuada, el techo del baño con hongo; el suelo, el cubridor del papel higiénico y la papelera super sucias, al igual que los colchones y los cubrecama. No me gustó para nada.
Stayed 2 nights in Sep 2018
Verified review

6/10 Okay

JESÚS

El hotel en general está bien

El hotel en general está bastante bien aunque para ser un cuatro estrellas debería estar en mejores condiciones. Reformas y arreglos de varios desperfectos en las habitaciones. La comida mejorable. el Servicio de Todo incluido mejorable. El servicio de Todo Incluido en el bar piscina muy pobre ( Una hamburguesa que solo incluye pan y la carne), esta situación me pareció absurdo. Pizzas congeladas y el trato del personal de este bar muy mejorable. Los espectáculos muy malos. Hay que contratar otro tipo de espectáculo mas acorde y con mas calidad que la ofrecida los días de estancia.
Stayed 2 nights in Sep 2018
Verified review

6/10 Okay

carla

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

A pesar de donde está ubicado, el hotel está bien

El yacuzzi de la habitación no funcionaba, dimos aviso y aún así no nos trasladaron de habitación
Stayed 1 night in Sep 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
El hotel tiene mucho potencial pero lo han descuidado. Personal muy amable. Buffet pequeño pero bueno. Habitaciones anticuadas.
Stayed 3 nights in Aug 2018
Verified review

6/10 Okay

Rich

Disliked: Property conditions & facilities, room comfort

OK, but not a 4-star hotel

Overall the hotel was fine. Some hidden costs IMO. We had full board, which covers room and food; note, drinking water - even at lunch and dinner - is charged. The room (double as two singles) was sufficient as a base, and generally nice and quiet (couldn't hear the road, or most other guests); air-con I think was for show only, as it didn't seem to make any impression on the room temperature. The spa is charged at €15 per person per day, so we didn't use it: I think they are misleading in their wording on the website. The bar and waiting staff were very friendly, and clearly made a lot of effort. One of the receptionists, on the other hand, was pretty unapproachable and seemed aggravated by our presence. The bar serves decent cocktails, which were well priced, though beers, wines, and water are marked up significantly; and it's a shame the evening keyboard player - slash one-man band - felt the need to turn up the volume so much. (I don't want to be mean, so will just leave it at that). The pool was ok, but at no point did they turn on the waterfall; I think it is only used now for marketing. Food-wise (buffets): breakfasts were so-so, and the coffee is terrible; lunches and dinners were good, and varied throughout the week. Again, I think for full board, drinks (at least water, surely) should be included.
Stayed 7 nights in Jul 2018
Verified review

10/10 Excellent

alicia

Liked: Cleanliness, staff & service, room comfort
todo bien y el bufet algo excepcional, buenísimo al igual que el personal aunque algunas zonas un poco antiguas.
Stayed 3 nights in Jun 2018
Verified review

4/10 Poor

Priscila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No volvería, decepcionada.

Se ve muy bonito y acogedor, pero la realidad es que le sobran estrellas. Trato en la recepción super seco, la comida toda fría y una pinta desagradable. En el restaurante vajilla, cubertería sin repasar, super sucia. Las habitaciones amplias, pero los colchones de vergüenza, te undias por el medio.
Stayed 1 night in Mar 2018
Verified review

6/10 Okay

Aniusa

Liked: Room comfort
Disliked: Cleanliness
El hotel no está mal pero tiene muchas cosas que mejorar como el mobiliario q esta muy viejo y la limpieza q esta un poco escasa tanto en las habitaciones como en zonas comunes. El último día de la estancia solicitamos un picnic y la chica morena q nos atendió además de ser un poco desagradable no lo dejo apuntado y cuando hemos hecho el cheking nos dijeron q no había picnic preparado para nosotros.Así q la despedida del hotel ha sido un tanto amarga. Destacar el gran trabajo y profesionalidad de los camareros del bufete.
Stayed 4 nights in Mar 2018