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Borneo Royale Hotel

Property class: 4

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Photo gallery for Borneo Royale Hotel

A modern lobby with a central seating area featuring egg-shaped chairs and a small table.
A restaurant with tables set for dining, a potted plant, and a view of the cityscape.
A modern lounge area with a glass display case and contemporary seating.
A buffet setup with various food items and a view of the cityscape through large windows.
A modern interior with a black wall and a sign reading "LOUNGE".

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
The current price is $49
$43 nightly
$49 total
Total with taxes and fees
Oct 23 - Oct 24

Explore the area

View in a map
Mile 1, Jalan Kuhara, Tawau, Sabah, 91000
  • Place, Al-Kauthar Mosque
    ‪18 min walk‬
  • Place, Tawau Federal House
    ‪19 min walk‬
  • Place, Tawau State Library
    ‪2 min drive‬
  • Airport, Tawau (TWU)
    ‪38 min drive‬

Room options

View all photos for Superior Double or Twin Room

A hotel room with two beds, a desk, a chair, and a window with curtains.

Superior Double or Twin Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Double or Twin Room

A hotel room with two beds, a desk, a chair, and a window with curtains.

Deluxe Double or Twin Room

  • Sea view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Junior Suite

A modern hotel room with a bed, a sofa, a coffee table, and a bathroom visible through an open door.

Junior Suite

  • City view
  • 495 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

Royale Deluxe Double Room Single Use

  • Sea view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

Similar properties

A multi-story hotel with balconies, large windows, and a neon sign indicating it is the Heritage Hotel.
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Tawau
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry
3.9 out of 5, Good, 113 reviews
$25 nightly
The price is $29
Oct 23 - Oct 24
Total with taxes and fees
Heritage Hotel

About the neighborhood

Tawau

With a stay at Borneo Royale Hotel in Tawau, you'll be just steps from Holy Trinity Catholic Church and Eastern Plaza Shopping Center. .This spa hotel is 0.2 mi (0.3 km) from Eastern Cineplex and 0.4 mi (0.7 km) from Takada Night Market.

What's nearby

  • Eastern Plaza Shopping Center - 2 min walk - 0.1 miles
  • Al-Kauthar Mosque - 18 min walk - 1.0 mile
  • Tawau Federal House - 19 min walk - 1.0 mile
  • Tawau State Library - 2 min drive - 1.4 miles
  • Tawau Tanjung Market - 3 min drive - 1.8 miles

Getting around

  • Tawau (TWU) - 27 min drive

Restaurants

  • ‪Nyonya Corner - ‬2 min walk
  • ‪Zus Coffee - ‬8 min walk
  • ‪Chagee - ‬8 min walk
  • ‪Restoran Mee Tauhu Plaza Damai - ‬10 min walk
  • ‪Sayap Madu Qayyum - ‬4 min walk

About this property

Borneo Royale Hotel

Borneo Royale Hotel offers 180 air-conditioned accommodations with safes and complimentary bottled water. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, bidets, and complimentary toiletries.

This Tawau hotel provides complimentary wired and wireless Internet access. LCD televisions come with satellite channels. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Make yourself at home in one of the 180 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature bathtubs or showers with rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as a sauna and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and shopping on site.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include complimentary wired internet access, a computer station, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and 6 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request).
Borneo Royale Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 7:30 AM to 6:00 PM on request

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 6 meeting rooms
  • Computer station
  • Conference center

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 60.0 per night
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Airport shuttle fee: MYR 50 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Promenade Hotel Tawau
Promenade Tawau
Promenade Hotel Tawau Sabah
Borneo Royale Hotel Hotel
Borneo Royale Hotel Tawau
Borneo Royale Hotel Hotel Tawau

Borneo Royale Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 36 out of 197 reviews
Rating 8 - Good. 75 out of 197 reviews
Rating 6 - Okay. 44 out of 197 reviews
Rating 4 - Poor. 26 out of 197 reviews
Rating 2 - Terrible. 16 out of 197 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near to event venue
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No gym or spa
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is incredibly dirty.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always will come back.

The hotel a little old. Need some new renovation especially the carpet and plug point. But i love this hotel because the gym, sauna and jacuzi facilities. Breakfast also quite good. Im impressed that their served jamu and green juice at breakfast. Keep it up and i will come back.
Stayed 3 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dated hotel and some facilities need some update
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Staff & service
Bathroom floor was dirty
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty and smelly.
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Its okay

The hotel staff was very friendly but the hotel is a bit old and it is all around. Our phone didn't work and the bathroom was never totally clean. That being said we liked the breakfast very much and no bad word on the restaurant
Stayed 4 nights in Jan 2024
Verified review

8/10 Good

Liked: Staff & service
Disliked: Cleanliness, amenities
Good place to sleep before catching a morning flight. Rooms need updating, not a single picture on the wall and dubious stains on the carpets give an eerie vibe. Was going to make a cup of tea but the kettle had exposed wires. Staff were friendly and there is a bar and restaurant and 24 hour convenience store on site. If you’re expecting the Ritz this ain’t it, but if you want an affordable place to rest your head near the airport i would recommend. Plus the beds were so comfy, one of the best sleeps I’ve had in ages!
Stayed 1 night in Jun 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
The property is pretty old. The rooms carpet were quite dirty, and some towels were really old and torn. The rubber edges of the shower area were black.
Stayed 1 night in Jul 2023
Verified review

8/10 Good

Liked: Staff & service

Stay acceptable

This is my firstime stay at the hotel after 2 years. The room not that quite mantained as before when it was under promenade but still good for stay. The bathroom especially shower side please get rid the mold at the wall. Breakfast also good and acceptable. The reason why i will stay again at this hotel because their have the gym facilities and sauna. But please repair some gym equipment and also the jacuzi.
Stayed 3 nights in Jul 2022
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Reception gave us a room with the incorrect bed requested. Room was relatively clean but the carpet in the room and the hallways is heavily stained. Bathroom was awful. The tub caulking is black. The shower head is the toe on a hose, but the hose is connected to the tub faucet and only a few feet long. I had to bend all the way over to get myself wet. Good water pressure though. The beds were comfortable. It rained and the window leaked quite a lot. We were on the 15th floor. There was a giant wet spot on the carpet by the window after the rain. That explains why the room was jungle humid we walked in. I guess the rain leaking and humidity is a frequent problem because we had tiny geckos on the wall under the window near the floor. The breakfast was local cuisine and pretty good.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
Rundown and no sound insulation, can clearly here next door
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
The Sauna and steam room are out of order
Stayed 4 nights in May 2024
Verified review

2/10 Terrible

I asked for a booking in Lahad Datu and the Expedia site showed hotels over 200 km away without telling me so. I didn’t realize this until it was too late. Disappointed with Expedia.
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Love the gym and sauna

The room condition was just ok. Carpet full with iron mark because their dont provide iron board in the room. You have to request for. The one i receive not function well. The only why i choose this hotel because it have gym, jacuzi and sauna which i love to spend time there. I hope service to be improve.
Stayed 2 nights in Aug 2022
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities
Broken, even a place to keep my soap during shower also do t have
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
ok saja
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities

Dinasihatkan untuk naik taraf dan penyelenggaraan

Keadaan hotel: Di lobi, lampu agak malap, tidak kelihatan anggun, dinasihatkan utk naik taraf. Lif, papan butang tidak di skru ketat, agak longgar. Lorong ke bilik, karpet byk kesan kotor dan ada sikit bau hapak, pintu pintu bilik tidak dijaga baik, cat tidak sekata, lampu agak malap Bilik, perabot agak uzur, permukaan terkopek, sui lampu perlu diplbaiki, alat lampu perlu diselenggara. Bilik air, shower head tersumbat, kesan karat, pengering rambut tercabut. Q
Stayed 2 nights in May 2025
Verified review

8/10 Good

Good condition but old hotel near to town area.
Stayed 1 night in Nov 2021
Verified review

4/10 Poor

I dont' have my RM50 deposit back. No receipt issue by hotel.
Stayed 1 night in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good room service. Clean room, free parking & good location.
Stayed 1 night in May 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sightseeing..

Comfort n relaxing..nice bed..pillow soft ..ok
Stayed 2 nights in Feb 2020
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
i dont think its 4 star hotel we stay at the room that relly medium condition
Stayed 2 nights in Jan 2020
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness

Dull & smelly

Got smelly room and towel because the room was not cleaned well. Breakfast was just so-so. Doesn't have many choices. Located a bit far from city center.
Stayed 1 night in Jan 2020