Friendliest service we’ve received at a hotel this year!
The front desk team was knowledgeable, welcoming, and confident, which set the tone for a great stay.
We were pleasantly surprised to be able to check in a little earlier than the stated time that was perfect for freshening up and relaxing.
Our room matched the Expedia listing but actually looked even better in person, with a beautiful view of Mt. Etna and a retractable roof over the relaxation and bath area.
We also visited the hotel’s rooftop bar, where the service was attentive and the complimentary nibbles were a nice touch. The wine and Aperol spritzes were great, but unfortunately, my margarita cocktail was overly bitter and didn’t quite hit the mark, even after a remake. I ended up switching to wine instead, which was much more enjoyable.