Thsi is not a hotel. There is noone around to help at a front desk. This is a very large one bedroom apartment. The one we had was on the 4th floor, no elevator so luggage is an issue. The location is excellent right in old town. They do not have any room cleaning, we stayed 4 days.
Communication is only through email, the phone number you are given does not work. They do not have WhatsApp available.
I got stuck in the WC here for a while because the handle broke on the door on our first noght. They said they would be there the next day to fix it, they never fixed it.
Parking is another thing, apparently a separate entity. I had already paid for the room and paid for the parking but they wouldn't give me a gate opener because I hadn't paid a deposit that I wasn't given a link to yet. While driving in to town I'm having to deal with that. Then when leaving, I had to return the key to the same lock box which they had changed the code to and didn't communicate it to me. I had to wait around an extra 45 minutes trying to get that sorted out. All of these could be fixed with a proper way for guests to get ahold of someone.
I held off for a couple days to review because I wanted to initially give 1 star. Given the location, quality and size of the apt I decided to reconsider and went to 3 stars.
I would not stay here again though.