When we arrived, the young lady working the check in counter was not a great way to make a great first impression. She didn't greet me, no smile, told her who I was and that I had a reservation, no response but she looking up my info in the computer. She then said something so soft I had to ask her twice what she said, she then said "Deposit" and pointed to the credit card machine. I put my card in and she handed me my key. Later that afternoon I needed an iron and ironing board. Could not find anyone at the desk but saw this same young lady smoking a cigar outside in the back. I asked if they had what I needed, she took another drag of the cigar, didn't say a word, walked inside to the room behind the desk and gave me the iron and board. I said thank you and she you are welcome.