4/10 Poor
Florence
Traveled with group
Nov 20, 2025
The room was great, clean and spacious. I would have enjoyed the stay if it were not for the receptionists and the whole check-in procedure.
We arrived early, wanted to store our bags and head out to explore. Their baggage storage area was only a ledge by the wall next to the washroom which ANYONE can get access to. We were quite uncomfortable with that but our bags were just too heavy to carry around.
We approached the front desk much later and asked to be checked in. The reception looked up, pointed at the machine right in front of her and said, "Check in yourself please." I expected some kind of greetings but oh well, maybe they were busy. We had trouble looking for our reservation and no help was offered until we asked. The receptionist found our reservation and said in a condescending tone,"You couldn't find it because you didn't pay." I was offered the choice of paying upon arrival when I booked. I did not know it would cause a problem and be spoken to like that. We were given instructions hastly and by that time, we too did not want to bother the front desk anymore.
Florence
Stayed 1 night in Nov 2025

























