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Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

3.0 star property

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Photo gallery for Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Exterior
Restaurant
Hypo-allergenic bedding, down comforters, desk, laptop workspace
Property amenity
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet friendly
  • Free WiFi
  • Air conditioning
$82
$71 nightly
$82 total
Total with taxes and fees
Jan 18 - Jan 19

Explore the area

View in a map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Place, Onondaga Lake Park
    ‪15 min walk‬
  • Place, Lake Onondaga
    ‪16 min walk‬
  • Place, Sainte Marie among the Iroquois
    ‪1 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed

King Room - Non-Smoking

  • Sleeps 4

2 Double Beds, Deluxe Room, Non-Smoking

  • Sleeps 4

Deluxe King Room-Non-Smoking

  • Sleeps 4

1 Double Bed, Mobility/Hearing Accessible Room, Bathtub W/Grab Bars, Non-Smoking

  • Sleeps 2

2 Double Beds, Non-Smoking

  • Sleeps 4

1 Double Bed, Hearing/Mobility Accessible Room, Roll-in Shower, Non-Smoking

  • Sleeps 2

1 Double Bed, Mobility Accessible Room, Bathtub W/ Grab Bars, Non-Smoking

  • Sleeps 2

View all photos for 1 Double Bed, 1-Bedroom, Suite, Non-Smoking

Hypo-allergenic bedding, down comforters, desk, laptop workspace

1 Double Bed, 1-Bedroom, Suite, Non-Smoking

  • Sleeps 1

Similar properties

Exterior
Super 8 by Wyndham Liverpool/Syracuse North Airport
  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Air conditioning
4.4 out of 5, Excellent, 3,157 reviews
$65 nightly
The price is $75
Jan 25 - Jan 26
Total with taxes and fees
Super 8 by Wyndham Liverpool/Syracuse North Airport

About the neighborhood

Liverpool

When you stay at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark in Liverpool, you'll be in a state park, a 5-minute drive from Destiny USA and 8 minutes from Syracuse University. .This hotel is 6.3 mi (10.1 km) from JMA Wireless Dome and 6.6 mi (10.6 km) from New York State Fairgrounds.

What's nearby

  • Onondaga Lake Park - 15 min walk - 0.8 miles
  • Hopkins Road County Park - 16 min walk - 0.9 miles
  • Lake Onondaga - 16 min walk - 0.9 miles
  • Salt Museum - 20 min walk - 1.1 miles
  • Sainte Marie among the Iroquois - 1 min drive - 0.9 miles

Getting around

  • Syracuse Regional Transportation Center - 8 min drive
  • Hancock Intl. Airport (SYR) - 8 min drive

Restaurants

  • ‪Jersey Mike's Subs - ‬20 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Francesca's Italian Kitchen - ‬2 min drive
  • ‪Dunkin' - ‬3 min drive
  • ‪KFC - ‬3 min walk

About this property

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Suburban hotel with free breakfast and airport shuttle service
Randolph Hotel Liverpool/Syracuse/Airport West, Trademark offers 198 air-conditioned accommodations with hair dryers and irons/ironing boards. Beds feature down comforters. A pillow menu is available. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 198 air-conditioned guestrooms. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and wedding services. Additional amenities at this hotel include a fireplace in the lobby, a ballroom, and a vending machine. Guests can get around on the complimentary shuttle, which operates within 3 miles.
A complimentary continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Liverpool? This hotel has 30000 square feet (2700 square meters) of space consisting of conference space and 3 meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours), and a train station pick-up service is also provided at no charge.
A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour free roundtrip airport shuttle on request
  • Free area shuttle up to 3 mi
  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle on request
  • Free bus station shuttle
  • Free shopping center shuttle
  • Free uncovered self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 30,000 square feet of conference space
  • Computer station

Outdoors

  • In a state park
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport, train station, and bus station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from September 24 2025 to March 31 2026 (dates subject to change):
  • Swimming pool
The following facilities are closed on Monday, Thursday, Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)
  • Indoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day (maximum USD 500.00 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.00 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per day (maximum USD 500.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark Reviews

Reviews

6.6
Rating 10 - Excellent. 251 out of 1006 reviews
Rating 8 - Good. 219 out of 1006 reviews
Rating 6 - Okay. 201 out of 1006 reviews
Rating 4 - Poor. 167 out of 1006 reviews
Rating 2 - Terrible. 168 out of 1006 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Alvin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in need of upgrades and repairs. Dirty carpet throughout the establishment. Front desk and managerial staff were incompetent and dismissive, borderline rude. Cleaning staff did not clean my room. Ran out of towels and toilet paper. Very bad stay.
Stayed 4 nights in Oct 2025

2/10 Terrible

Bashirreza

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far one of the worst hotel experiences I’ve ever had. The staff were completely unprofessional and unfriendly. We arrived around the check-in time, but our room was not ready until almost an hour later (around 4:00 PM). The receptionist just kept saying they were waiting for a colleague to check which rooms were available. When we finally got to the room, we discovered that the bathroom faucet was broken and leaking, and we couldn’t even wash our hands. We reported it immediately, and after a long wait, someone came to “check” it, then said another person would come to repair it. We explained that we had a small child and needed water and rest, but they refused to move us, saying no rooms were available — even though we could clearly see the next room was empty. After about an hour, the maintenance person admitted it couldn’t be fixed. Only then did they call us (after another 30 minutes) to say another room was ready. They didn’t even bother to bring the new key card upstairs or apologize — we had to go down and get it ourselves. The new room wasn’t much better: The bathtub wouldn’t drain properly, and water stayed there after each use. The iron was rusted and damaged our clothes. The next morning, we found that the door didn’t even lock properly — the key card was useless, and the door could be opened just by turning the handle! Overall, this place felt completely mismanaged and unsafe. I would never recommend it, especially for families with children.
Stayed 2 nights in Oct 2025

2/10 Terrible

Roxanne

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoke alarm was beeping, no heat , cold shower and zero maintenance after asking several times. They did give us another room which we had to pack up everything and move to another room. For the price we paid - very disappointing and zero refund or discount for our troubles. Save your money and stress level- not worth it!
Stayed 1 night in Oct 2025

4/10 Poor

Delowquan

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty
Stayed 4 nights in Oct 2025

4/10 Poor

Lucila

Stayed 1 night in Oct 2025

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no heat in the hotel for both nights. The outside temperature was in the low 40s. TV remotes weren't working. I paid full price for five rooms $1,585 two nights and am waiting for the deposit credit of $500 to be processed on my bank account.
Stayed 2 nights in Oct 2025

4/10 Poor

Calin

Traveled with family
Disliked: Cleanliness, amenities
The hotel is very old and outdated. At breakfast, there was only bread and jam. They were out of eggs when we got there. They were out of waffles at 8:20 am. The staff was very very nice though, they tried to help as much as they could. The AC in the room was set at 16 Celsius and we froze all night long.
Stayed 1 night in Oct 2025

4/10 Poor

Karen

Liked: Cleanliness
Disliked: Staff & service
After checking in online we arrived at 4:30 pm and waited 35 minutes for them to check to see if they had a room clean for us. There was no communication to let us know what was happening or any idea how long it would be. I will say our room was clean although the scent of the cleaning materials was overwhelming so we opened the windows and left for a few hours. Bed was comfortable and it was quiet. The A/C was portable and tubing fell out and had to be reinserted. I would not have wanted to rely on it if it had been during the summertime heat. There was some kind of misunderstanding in the morning because the cleaner attempted to enter our room without knocking and was only stopped by the door lever piece I had secured before bed. He was very apologetic but it was shocking as it was 8 am and we were still in bed. I won’t comment in detail about the ‘breakfast’ but it was a total disappointment. I had totally trusted the other reviews online when booking but I guess the moral of the story is still “ you get what you pay for”… lesson learned.
Stayed 1 night in Oct 2025

4/10 Poor

Denise

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice. Room for the price was ok. Place is very outdated, needs major updates
Stayed 2 nights in Oct 2025

10/10 Excellent

William Alfred

Liked: Cleanliness, amenities
Na
Stayed 2 nights in Oct 2025

10/10 Excellent

Amys

Stayed 3 nights in Oct 2025

4/10 Poor

Therese

Stayed 1 night in Oct 2025

4/10 Poor

Jasmine

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Breakfast was highly disorganized and seemed understaffed.
Stayed 1 night in Oct 2025

10/10 Excellent

Maria M, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
I arrived
Stayed 1 night in Oct 2025

2/10 Terrible

nikki

Disliked: Staff & service, property conditions & facilities, room comfort
Was not happy, the AC did not work in our room, reported it to mgt and didn’t do anything, seemed bothered that I told them. The room got up to 75, way too hot for me
Stayed 1 night in Oct 2025

4/10 Poor

Prashant

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
This place is in need of serious management changes and housekeeping staffing
Stayed 1 night in Oct 2025

10/10 Excellent

Rossi

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was safe and secure
Stayed 1 night in Oct 2025

8/10 Good

Kelly

Stayed 1 night in Oct 2025

4/10 Poor

Jeannie, Woodland Park

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place had a lot of potential, however the thirst room had some stuff sprayed on the headboard of the bed and the ac didn’t work. I was able to switch to another room that was cleaner but that ac did not work either. The staff was unresponsive.
Stayed 1 night in Sep 2025

8/10 Good

Yamilette

Good overall
Stayed 1 night in Oct 2025

8/10 Good

Kolby

Liked: Property conditions & facilities
Nothing fancy, but the staff was nice and the atmosphere was calm
Stayed 2 nights in Oct 2025

4/10 Poor

Halsho

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Our stay was ok except it was supposed to include breakfast, however there was no breakfast when we went down to eat. They are understaffed and were out of everything. We ended up going out to get breakfast.
Stayed 1 night in Oct 2025

8/10 Good

Josephine

Stayed 1 night in Oct 2025

2/10 Terrible

Erin

Traveled with family
There was one person working at the front with an almost full hotel on a Saturday night. There were people in from t of us at check in having problems with their booking. When it came to my turn, we got our room key no problem. Went to our room, only to walk into other people in the room, in bed. Went back down to front desk. Waited an hour as she was seeing with another issue with another guest before we got another room with 1 bed for 3 of us.
Stayed 1 night in Oct 2025