The staff were very friendly and helpful, but as it is a bar with accommodation attached, then staff are only available when the bar is open. The room was very clean, but maintenance is needed on bathroom taps, (one came off completely and others are loose. and the table in room 12 definitely needs attention. It is very unstable). The kitchen was very useful but needs a bit more cutlery. It is clean and tidy. Excellent location, with nearby train station, easy walk to Darling Harbour. Maybe more suitable for younger folk, with quite a few stairs. A phone number direct to staff would have been very helpful.