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W Suzhou

Star Rating
5 out of 5

Information

Reviews

4.5 / 5Excellent
42 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Gate to the East
    6 min walk
  • Popular Location
    Jinji Lake
    12 min walk
  • Popular Location
    Suzhou Culture and Arts Center
    6 min drive
  • Airport
    Wuxi (WUX-Shuofang)
    32 min drive

Choose dates to view prices

Book online or call:

1-844-709-7928
  • Room, 2 Queen Beds, City View

    Room Amenities

    • City view
    • Sleeps 3
    • 2 Queen Beds
    More details
  • Room, 2 Queen Beds, View

    Room Amenities

    • Partial lake view
    • Sleeps 3
    • 2 Queen Beds
    More details
  • Room, 2 Queen Beds, City View

    Room Amenities

    • City view
    • Sleeps 3
    • 2 Queen Beds
    More details
  • Room, 1 King Bed, Lake View

    Room Amenities

    • Lake view
    • Sleeps 3
    • 1 King Bed
    More details
  • Studio Suite, 1 Bedroom, Lake View

    Room Amenities

    • Lake view
    • Sleeps 4
    • 1 King Bed
    More details
  • Fantastic Suite

    Room Amenities

    • Lake view
    • Sleeps 4
    • 1 King Bed
    More details

About this area

Suzhou

In the business district, W Suzhou is in Suzhou's Wuzhong neighborhood, an area with good shopping. In City Shopping Mall and Metro Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Jinji Lake and Master of the Nets Garden. Ferris Wheel Paradise and Baimajian Ecological Garden are also worth visiting.

What's nearby

  • Popular Location
    Gate to the East - 6 min walk
  • Popular Location
    Jinji Lake - 12 min walk
  • Popular Location
    Suzhou Culture and Arts Center - 6 min drive
  • Popular Location
    Suzhou International Expo Center - 7 min drive
  • Popular Location
    Yuanrong Times Square - 7 min drive

Getting around

  • Suzhou Railway Station - 10 min drive
  • Shanghai (SHA-Hongqiao Intl.) - 56 min drive

Restaurants

  • Toro Loco – Alfresco dining restaurant with a bar offering Spanish cuisine. Serves lunch and dinner daily.
  • The Kitchen Table – Alfresco dining buffet restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily.
  • Su Yan – Restaurant offering Chinese cuisine. Serves lunch and dinner daily.
  • Woobar – Bar. Serves light fare daily.

About this property

W Suzhou

Luxury hotel connected to a shopping center in Suzhou with 3 restaurants
This smoke-free hotel features 3 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a bar/lounge, and a coffee shop/café are onsite. All 379 individually decorated rooms provide free WiFi, free wired Internet, and 24-hour room service. Guests can enjoy deep soaking tubs, and other standard amenities include minibars, premium bedding, and LED TVs.
W Suzhou offers 379 air-conditioned accommodations with minibars and espresso makers. These individually decorated and furnished accommodations include day beds. Beds feature down comforters and premium bedding. A pillow menu is available. 49-inch LED televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.
This Suzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
In addition to a full-service spa, W Suzhou features an indoor pool and a 24-hour health club. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.
This 5-star property offers access to a business center. Event facilities measuring 8751 square feet (813 square meters) include a conference center. This luxury hotel also offers a terrace, tour/ticket assistance, and multilingual staff. Complimentary self parking is available on site.
W Suzhou is a smoke-free property.
Recreational amenities at the hotel include an indoor pool and a 24-hour health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Away. Services include hot stone massages, facials, body treatments, and manicures and pedicures.
The spa is open daily.

Policies

Check-in

Check-in between 3:00 PM - noon
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 350.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

Property payment types

Diners Club
JCB International
Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 188 per person (approximately)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Hotel W Suzhou
  • W Suzhou Hotel
  • W Suzhou Suzhou
  • W Suzhou Hotel Suzhou

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: CNY 188 per person
  • 3 restaurants and 1 coffee shop/café
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Aerobics classes
  • Full-service spa
  • Indoor pool
  • Shopping
  • Yoga classes

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • Japanese
  • Korean

Business services

  • 7 meeting rooms
  • Business center
  • Computer station
  • Conference center (8751 square feet of space)

Outdoors

  • Terrace

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Day bed
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 49-inch LED TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Nearby things to do

Where to eat

  • Toro Loco – Alfresco dining restaurant with a bar offering Spanish cuisine. Serves lunch and dinner daily.
  • The Kitchen Table – Alfresco dining buffet restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily.
  • Su Yan – Restaurant offering Chinese cuisine. Serves lunch and dinner daily.
  • Woobar – Bar. Serves light fare daily.

Frequently asked questions

4.5

Excellent

5 - Excellent
28
4 - Good
7
3 - Okay
6
2 - Mediocre
0
1 - Poor
1
4.6
Cleanliness
4.2
Service and Staff
4.7
Amenities
4.5
Property condition

3/5

  • Liked: Cleanliness, property conditions & facilities, room comfort
  • Disliked: Staff & service

A stupid actress

I was offering free breakfast during check-in on 29 Aug 2019. I went to take breakfast on 31 Aug (Sat) in TORO LOCO. However the waitress couldn't find my record of having free breakfast, so I tell her to check my free offering from your computer system. Ridiculously that she keeps on asking me the name of the check in-receptionist :( ? what? The waitress name is called Eva in TORO LOCO! Poor training, stupid response to customer!

Stayed 3 nights in Aug 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel is great. Management is very good. Service still needs to be improved.

Stayed 2 nights in Aug 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Mar 2019

1/5

  • Liked: Cleanliness
  • Disliked: Staff & service, property conditions & facilities, room comfort

Smell is bad and services are not good

Stayed 2 nights in May 2019

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