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Pan Pacific Suzhou

Star Rating
4.5 out of 5
Photo gallery

Reviews

4.4 / 5Excellent
296 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Suzhou Ancient Grand Canal
    4 min walk
  • Popular Location
    Pan Gate
    12 min walk
  • Popular Location
    Tiger Hill
    19 min walk
  • Airport
    Wuxi (WUX-Shuofang)
    31 min drive

Choose dates to view prices

Book online or call:

1-844-709-7928
  • Deluxe Twin Room

    3.6/5 guest room rating

    Room Amenities

    • Sleeps 2
    • 2 Twin Beds
    More details
  • Deluxe King Room

    4.1/5 guest room rating

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Premier King Room

    4.4/5 guest room rating

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Premier Twin Room

    3.8/5 guest room rating

    Room Amenities

    • Sleeps 2
    • 2 Twin Beds
    More details
  • Executive Premier King

    5/5 guest room rating

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Executive Premier Twin

    5/5 guest room rating

    Room Amenities

    • Sleeps 2
    • 2 Twin Beds
    More details
  • Pacific Club King

    5/5 guest room rating

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Pacific Club Twin

    5/5 guest room rating

    Room Amenities

    • Sleeps 2
    • 2 Twin Beds
    More details

About this area

Suzhou

Located in Suzhou, Pan Pacific Suzhou is on the Strip and on the riverwalk. Pan Gate and Xuanmiao Temple are local landmarks, and the area's natural beauty can be seen at Jinji Lake and Master of the Nets Garden. Traveling with kids? Consider Ferris Wheel Paradise and Baimajian Ecological Garden.

What's nearby

  • Popular Location
    Suzhou Ancient Grand Canal - 4 min walk
  • Popular Location
    Pan Gate - 12 min walk
  • Popular Location
    Tiger Hill - 19 min walk
  • Popular Location
    Master of the Nets Garden - 2 min drive
  • Popular Location
    Suzhou Embroidery Research Institute - 3 min drive

Getting around

  • Suzhou Railway Station - 14 min drive
  • Shanghai (SHA-Hongqiao Intl.) - 78 min drive

Restaurants

  • Garden Brasserie – Poolside buffet restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily. Reservations required.
  • Keyaki – Poolside theme restaurant offering Japanese cuisine. Serves lunch, dinner, and light fare on select days. Reservations required.
  • Hai Tien Lo – Restaurant offering Chinese cuisine. Serves lunch and dinner daily. Reservations required.

About this property

Pan Pacific Suzhou

This smoke-free hotel features 3 restaurants, an indoor pool, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. All 480 rooms boast deep soaking tubs and offer free WiFi and iPod docks. Free wired Internet and 24-hour room service are standard, as are flat-screen TVs with satellite channels.

Policies

Check-in

Check-in between 2 PM - 6 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 175.0 per night.

Pets

  • Pets not allowed

Property payment types

Diners Club
JCB International
Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 128 for adults and CNY 68 for children (approximately)
  • Rollaway bed fee: CNY 175.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Pool access available from 6 AM to 11 PM.Only registered guests are allowed in the guestrooms. Set meals are served in guestrooms only (no menus or public dining). Parking height restrictions apply.

Property is also known as

  • Pan Pacific Hotel Suzhou
  • Pan Pacific Suzhou
  • Suzhou Pan Pacific
  • Pan Pacific Suzhou Hotel Suzhou
  • Pan Pacific Suzhou Hotel
  • Pan Pacific Suzhou Hotel
  • Pan Pacific Suzhou Suzhou
  • Pan Pacific Suzhou Hotel Suzhou

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking
  • Limited parking spaces
  • Parking height restrictions apply
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: CNY 128 for adults and CNY 68 for children
  • 3 restaurants
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Children's pool
  • Dry cleaning service
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • Computer station
  • Meeting rooms
  • Conference space (15070 square feet)

Outdoors

  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Pillow menu

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • Flat-screen TV
  • iPod dock
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • In-room dining only

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Nearby things to do

Where to eat

  • Garden Brasserie – Poolside buffet restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily. Reservations required.
  • Keyaki – Poolside theme restaurant offering Japanese cuisine. Serves lunch, dinner, and light fare on select days. Reservations required.
  • Hai Tien Lo – Restaurant offering Chinese cuisine. Serves lunch and dinner daily. Reservations required.
4.4

Excellent

5 - Excellent
165
4 - Good
89
3 - Okay
29
2 - Mediocre
12
1 - Poor
1
4.4
Cleanliness
4.3
Service and Staff
4.4
Amenities
4.2
Property condition

5/5 Excellent

Beautiful property, and convenient access to the Panmen Gardens. Quite a number of the staff can speak English, some can read English, all were helpful. Only complain is the front lobby was undergoing renovations, so space to move inside the front lobby was limited. Front lobby is on the third level, so if you did not encounter a staff upon arrival, you may get lost.My friend who arrived later got lost trying to find the lobby for the first time. He did not encounter the staff at level 1 when he arrived.

Stayed 1 night in Jun 2019

4/5 Good

Stayed 2 nights in Jun 2019

5/5 Excellent

The building is fascinating and the direct access to the gardens at Pan Men Gate is a wonderful amenity. The concierges were very helpful too. The #2 bus, which takes one to many of the tourist sites, stops just outside the door and runs reasonably frequently during the day and evening. We used it constantly. Do not have the Dim Sum lunch in the hotel's Chinese restaurant. It was overpriced and not very good. Also, the waiter offered us a pot of "new tea," which was wildly overpriced . We spent more on that one meal than we spent on all of the other four delicious meals we ate during the rest of our visit to Suzhou.

Stayed 2 nights in Apr 2019

5/5 Excellent

Great Hotel with a Great Garden

Garden and service is excellent.

Stayed 1 night in May 2019

4/5 Good

Lovely Stay!

It was a very nice hotel, lovely breakfast, we love the panmen garden.

Stayed 2 nights in Apr 2019

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