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Pan Pacific Suzhou

4.5 star property

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Photo gallery for Pan Pacific Suzhou

A traditional multi-tiered pagoda with a courtyard, surrounded by modern buildings.
A spacious lobby with a central seating area, high ceilings, and large windows offering a view of the outdoors.
A spacious lobby with a high ceiling, large windows, and a central reflective floor.
A modern hotel room with a sofa, a round table, a TV, and a view of a pagoda through large windows.
A traditional building with a covered walkway, columns, and potted plants.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Air conditioning
  • Gym
The current price is $75
$69 nightly
$75 total
Total with taxes and fees
Aug 2 - Aug 3

Explore the area

View in a map
259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007
  • Place, Panmen Scenic Area
    ‪1 min walk‬
  • Place, Suzhou City Moat
    ‪5 min walk‬
  • Place, Master of the Nets Garden
    ‪3 min drive‬
  • Airport, Wuxi (WUX-Shuofang)
    ‪35 min drive‬

Room options

View all photos for Premier King

Down comforters, minibar, in-room safe, blackout drapes

Premier King

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Premier Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier Twin

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Suite

A modern hotel room with a large bed, a desk, a chair, a nightstand, a wall-mounted lamp, a framed artwork, and a decorative vase with flowers.

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 689 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premier Twin

A hotel room with two beds, a desk, a chair, and a view of the city.

Premier Twin

9.0 out of 10
Wonderful
(2 reviews)
  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe King

A hotel room with a large bed, bedside tables, a TV, and a mirror.

Deluxe King

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin

A hotel room with two beds, a nightstand, a lamp, a wardrobe, and a door leading to another room.

Deluxe Twin

8.8 out of 10
Excellent
(5 reviews)
  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Premier Balcony Suite

A hotel room with a large bed, a sofa, a TV, a desk, and a balcony with a view.

Premier Balcony Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 732 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premier Balcony Twin

A hotel room with a bed, a desk with a lamp, a chair, and a view through a window with curtains.

Premier Balcony Twin

  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Premier Balcony King

A hotel room with a large bed, a desk with a chair, a window with a view of greenery, and a decorative wall hanging.

Premier Balcony King

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Suite

Family Suite | Down comforters, minibar, in-room safe, blackout drapes

Family Suite

  • Garden view
  • 689 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed
  • Free WiFi

View all photos for Family Two Bedrooms

A hotel room with two beds, a desk with a chair, a small table, and a view of greenery outside.

Family Two Bedrooms

9.4 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Family Triple Room

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Family Triple Room

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Premier View King

A hotel room with a large bed, a desk with a chair, a small table, and a TV. There are curtains on the window and a lamp on the desk.

Premier View King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Two Bedroom Executive Suite

A modern hotel room with a large bed, a desk, a chair, a nightstand, a wall-mounted lamp, a framed artwork, and a decorative vase with flowers.

Two Bedroom Executive Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1184 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds
  • Free WiFi

View all photos for Premier View Twin

A hotel room with two beds, a desk, and a view of greenery outside.

Premier View Twin

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Family King Room

A hotel room with a large bed, a desk, and a chair. There are two bedside tables, each with a lamp. A window with curtains is visible, and a clock is on the wall.

Family King Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premier King Grande

A hotel room with a large bed, a desk with a chair, a wardrobe, and a wall-mounted artwork.

Premier King Grande

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Pagoda Suite

A hotel room with a large bed, a bedside table, a TV, a window with a view of a pagoda, and a balcony.

Pagoda Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite

Down comforters, minibar, in-room safe, blackout drapes

Executive Suite

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Premier King

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Premier King

10.0 out of 10
Exceptional
(4 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Suzhou

A stay at Pan Pacific Suzhou places you in the heart of Suzhou, a 5-minute drive from Shantang Street and 5 minutes from Suzhou Museum. .This golf hotel is 3.5 mi (5.6 km) from Humble Administrator's Garden and 4.5 mi (7.3 km) from Hanshan Temple.

What's nearby

  • Panmen Scenic Area - 1 min walk - 0.1 miles
  • Suzhou City Moat - 5 min walk - 0.3 miles
  • Classical Gardens of Suzhou - 17 min walk - 0.9 miles
  • Suzhou Park - 3 min drive - 1.7 miles
  • Master of the Nets Garden - 3 min drive - 1.7 miles

Getting around

  • Renminqiao South Station - 9 min walk
  • Suzhou Railway Station - 13 min drive
  • Wuxi (WUX-Shuofang) - 46 min drive

Restaurants

  • ‪Haidilao Hot Pot - ‬17 min walk
  • ‪萃英园 Garden Brasserie - ‬10 min walk
  • ‪Monica's - ‬16 min walk
  • ‪茶颜悦色 - ‬2 min drive
  • ‪85°C Bakery Café (85度C) - ‬8 min walk

About this property

Pan Pacific Suzhou

Pan Pacific Suzhou offers 336 air-conditioned accommodations with minibars and safes. Beds feature down comforters. 47-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Suzhou hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.
Make yourself at home in one of the 336 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and electric kettles.
Take advantage of recreational opportunities offered, including an indoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at 萃英园全日餐厅, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee. Children aged 6 and younger eat free breakfast.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Suzhou? This hotel has 12917 square feet (1200 square meters) of space consisting of conference space and 11 meeting rooms. Limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Children aged 6 and younger eat free breakfast.
萃英园全日餐厅 - This poolside buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
海天楼中餐厅 - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.
吴宫瑞面 - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. Open daily.
Sun Ray禧禾意大利灵感餐厅 - This restaurant specializes in Italian cuisine and serves brunch and dinner. Open daily.
塔影咖啡 - Onsite café. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 68 for adults and CNY 68 for children
  • 4 restaurants

Restaurants on site

  • Sun Ray禧禾意大利灵感餐厅
  • 吴宫瑞面
  • 塔影咖啡
  • 海天楼中餐厅
  • 萃英园全日餐厅

Things to do

  • Billiards/pool table
  • Golf driving range
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Table tennis

Family friendly

  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 12,917 square feet of conference space
  • Business center

Outdoors

  • Garden
  • On the riverwalk
  • Pool loungers
  • Pool umbrellas

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • Banquet hall
  • Built in 1999
  • Lifeguards
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 6 and younger eat free breakfast
Rollaway/extra beds are available for CNY 300.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 68 for adults and CNY 68 for children
  • Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
  • Rollaway bed fee: CNY 300.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September
Pool access available from 7:00 AM to 9:30 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Pan Pacific Hotel Suzhou
Pan Pacific Suzhou
Suzhou Pan Pacific
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Suzhou
Pan Pacific Suzhou Hotel Suzhou

Pan Pacific Suzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 352 out of 553 reviews
Rating 8 - Good. 141 out of 553 reviews
Rating 6 - Okay. 39 out of 553 reviews
Rating 4 - Poor. 18 out of 553 reviews
Rating 2 - Terrible. 3 out of 553 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Ehab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior Hotel in Great location with great amenities
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services. Breakfast was great! We enjoyed our stayed.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wonton breakfast station was excellent
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Cindy

Liked: Cleanliness, amenities, property conditions & facilities
Very good. Nice room and good breakfast
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast buffet. Beautiful property. Clean and spacious room. The on-site noodle restaurant and cafe are good, too. Would definitely book again!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ver nice ground.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge was very friendly and helpful, housekeeping staff did a excellent job cleaning our room, the breakfast buffet was an excellent value, overall I would highly recommend this hotel.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean room, nice environment
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Benny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay was satisfactory. We were pleased with the spacious, clean room. Our only observations were that the shower grout appeared discolored and the drain fixture looked dated.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to a park, quieter, free and worth a lot.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome place to stay
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, but air conditioning was a bit weak and bathroom amenities could be improved. Hotel has great general amenities though, like shops and costumes for free rental (1 hour) while you stroll the attached gardens (entrance included).
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Josceyln

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast variety was good but local breakfast items were the best. Room was clean and comfortable with a good hairdryer which is important for me. Staff were great and I enjoyed the history of Suzhou by the Manager and his knowledge is great. He gave a lot of exploration tips and I definitely need to go back Suzhou again to throughly enjoy the city
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at Pan Pacific Suzhou. The room was modern, beautifully designed, and very clean, which made the entire stay feel incredibly comfortable and relaxing. The location was also a huge plus. It’s close to Panmen Gate and the gardens, and getting around was really easy. Everything felt convenient without being too busy. Overall, a great mix of comfort, design, and location. I’d definitely stay here again!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Edmond

Liked: Cleanliness, staff & service, amenities
Overall clean and spacious room, but it was an extremely long walk from lobby to our room. Staff was helpful. Several restaurants within walking distance and there was an excellent bakery shop nearby.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Toh

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel with big room.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Winnie

Liked: Cleanliness, property conditions & facilities
The location is good, the facility is beautiful. The staffs seem all new on job and most of them do not know about their jobs. The breakfast is ok, and the chinese restaurant is ok. The Rui noodle place is awful. The noodles and other dishes taste below average.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

lei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room is clean
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Zhao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Lim

Liked: Cleanliness, staff & service, amenities
Clean room, helpful staff, and superb amenities!
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Yuan

Liked: Cleanliness, staff & service, amenities
The hotel is build as a traditional Chinese style with modern amenities, very charming. We had a tower facing suite which is large, clean, and comfortable. The customers have access via a back door to an attraction, which is excellent. The hotel garden is well designed and pretty. We went to the hotel's Chinese restaurant for dinner and had breakfast at the hotel. We were not impressed by the food. You should be able to find better food outside.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property had a vintage feel to it. Staff were great. Cleanliness was great and the bed was very comfortable. I did my photoshoot with the hotel’s photoshoot shop. The cheongsame were very well made, comfortable and pretty. The photographers were awesome, they made me smile naturally and the photographs were very well done. Highly recommended.
All photographs are taken inside Pan Pacific Suzhou
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities
Very cool hotell. High class rooms and facilities.
Stayed 1 night in Dec 2025