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Pan Pacific Suzhou

Property class: 4.5

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Photo gallery for Pan Pacific Suzhou

Exterior
Lobby
Pagoda Suite | Down comforters, minibar, in-room safe, blackout drapes
Pagoda Suite | Down comforters, minibar, in-room safe, blackout drapes
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
$89
$84 nightly
$89 total
Total with taxes and fees
May 10 - May 11

Explore the area

View in a map
259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007
  • Place, Panmen Scenic Area
    ‪1 min walk‬
  • Place, Suzhou City Moat
    ‪5 min walk‬
  • Place, Master of the Nets Garden
    ‪3 min drive‬
  • Airport, Wuxi (WUX-Shuofang)
    ‪33 min drive‬

Room options

View all photos for Premier King

Down comforters, minibar, in-room safe, blackout drapes

Premier King

  • Sleeps 2

View all photos for Premier Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier Twin

  • Sleeps 2

View all photos for Deluxe Suite

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 689 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier Twin

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe King

Deluxe King | Down comforters, minibar, in-room safe, blackout drapes

Deluxe King

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin | Down comforters, minibar, in-room safe, blackout drapes

Deluxe Twin

8.8 out of 10
Excellent
(5 reviews)
  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Balcony Suite

Premier Balcony Suite | Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 732 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Balcony Twin

View from room

Premier Balcony Twin

  • Garden view
  • 388 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Premier Balcony King

Premier Balcony King | Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony King

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite | Down comforters, minibar, in-room safe, blackout drapes

Family Suite

  • Garden view
  • 689 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Family Two Bedrooms

Family Two Bedrooms | Down comforters, minibar, in-room safe, blackout drapes

Family Two Bedrooms

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Triple Room

Family Triple Room | Down comforters, minibar, in-room safe, blackout drapes

Family Triple Room

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Premier View King

Premier View King | Down comforters, minibar, in-room safe, blackout drapes

Premier View King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Executive Suite

Down comforters, minibar, in-room safe, blackout drapes

Two Bedroom Executive Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1184 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Premier View Twin

Premier View Twin | Down comforters, minibar, in-room safe, blackout drapes

Premier View Twin

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Family King Room

Family King Room | Down comforters, minibar, in-room safe, blackout drapes

Family King Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier King Grande

Premier King Grande | Down comforters, minibar, in-room safe, blackout drapes

Premier King Grande

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Pagoda Suite

Pagoda Suite | Down comforters, minibar, in-room safe, blackout drapes

Pagoda Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Down comforters, minibar, in-room safe, blackout drapes

Executive Suite

  • Sleeps 2

View all photos for Wu Gong Hall

Lobby

Wu Gong Hall

  • Sleeps 6

View all photos for Triple Bedroom Executive Suite

Down comforters, minibar, in-room safe, blackout drapes

Triple Bedroom Executive Suite

  • Sleeps 6

View all photos for Two Bedroom Executive Suite

Down comforters, minibar, in-room safe, blackout drapes

Two Bedroom Executive Suite

  • Sleeps 4

View all photos for Premier Balcony Suite

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Suite

  • Sleeps 2

View all photos for Executive Pagpda Suite

Down comforters, minibar, in-room safe, blackout drapes

Executive Pagpda Suite

  • Sleeps 2

View all photos for Family Suite

Down comforters, minibar, in-room safe, blackout drapes

Family Suite

  • Sleeps 3

View all photos for Family Two Bedrooms

Down comforters, minibar, in-room safe, blackout drapes

Family Two Bedrooms

  • Sleeps 4

View all photos for Premier Balcony King

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony King

  • Sleeps 2

View all photos for Premier Balcony Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier Balcony Twin

  • Sleeps 2

View all photos for Deluxe Room (Double Bed)

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Room (Double Bed)

  • Sleeps 2

View all photos for Deluxe Room (2 beds)

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Room (2 beds)

  • Sleeps 2

View all photos for Family Triple Room

Down comforters, minibar, in-room safe, blackout drapes

Family Triple Room

  • Sleeps 3

View all photos for Premier View King

Down comforters, minibar, in-room safe, blackout drapes

Premier View King

  • Sleeps 2

View all photos for Premier King

Premier King | Down comforters, minibar, in-room safe, blackout drapes

Premier King

10.0 out of 10
Exceptional
(3 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2-bed Room

Down comforters, minibar, in-room safe, blackout drapes

Standard 2-bed Room

  • Sleeps 2

View all photos for Premier View Twin

Down comforters, minibar, in-room safe, blackout drapes

Premier View Twin

  • Sleeps 2

View all photos for Deluxe King

Down comforters, minibar, in-room safe, blackout drapes

Deluxe King

  • Sleeps 2

View all photos for Deluxe Twin

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Twin

  • Sleeps 2

View all photos for Deluxe Suite

Down comforters, minibar, in-room safe, blackout drapes

Deluxe Suite

  • Sleeps 2

Similar properties

Exterior
voco Suzhou Guanqian Street by IHG
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  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 589 reviews
$85 nightly
The price is $90
May 10 - May 11
Total with taxes and fees
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About the neighborhood

Suzhou

A stay at Pan Pacific Suzhou places you in the heart of Suzhou, a 5-minute drive from Shantang Street and 5 minutes from Suzhou Museum. .This golf hotel is 3.5 mi (5.6 km) from Humble Administrator's Garden and 4.5 mi (7.3 km) from Hanshan Temple.

What's nearby

  • Panmen Scenic Area - 1 min walk - 0.1 miles
  • Suzhou City Moat - 5 min walk - 0.3 miles
  • Classical Gardens of Suzhou - 15 min walk - 0.8 miles
  • Suzhou Park - 3 min drive - 1.9 miles
  • Master of the Nets Garden - 3 min drive - 1.7 miles

Getting around

  • Renminqiao South Station - 9 min walk
  • Suzhou Railway Station - 13 min drive
  • Wuxi (WUX-Shuofang) - 46 min drive

Restaurants

  • ‪萃英园 Garden Brasserie - ‬10 min walk
  • ‪铁手咖啡制造局Metalhands(沧浪亭店) - ‬16 min walk
  • ‪朱新年点心店 - ‬11 min walk
  • ‪藏书羊肉新市路店 - ‬13 min walk
  • ‪Starbucks - ‬7 min walk

About this property

Pan Pacific Suzhou

Pan Pacific Suzhou offers 336 air-conditioned accommodations with minibars and safes. Beds feature down comforters. 47-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Suzhou hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.
Make yourself at home in one of the 336 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and electric kettles.
Take advantage of recreational opportunities offered, including an indoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at 萃英园全日餐厅, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee. Children aged 6 and younger eat free breakfast.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Suzhou? This hotel has 12917 square feet (1200 square meters) of space consisting of conference space and 11 meeting rooms. Limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Children aged 6 and younger eat free breakfast.
萃英园全日餐厅 - This poolside buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
海天楼中餐厅 - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.
吴宫瑞面 - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. Open daily.
Sun Ray禧禾意大利灵感餐厅 - This restaurant specializes in Italian cuisine and serves brunch and dinner. Open daily.
塔影咖啡 - Onsite café. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 68 for adults and CNY 68 for children
  • 4 restaurants

Restaurants on site

  • Sun Ray禧禾意大利灵感餐厅
  • 吴宫瑞面
  • 塔影咖啡
  • 海天楼中餐厅
  • 萃英园全日餐厅

Things to do

  • Billiards/pool table
  • Golf driving range
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Table tennis

Family friendly

  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 12,917 square feet of conference space
  • Business center

Outdoors

  • Garden
  • On the riverwalk
  • Pool loungers
  • Pool umbrellas

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • Banquet hall
  • Built in 1999
  • Lifeguards
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 6 and younger eat free breakfast
Rollaway/extra beds are available for CNY 300.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 68 for adults and CNY 68 for children
  • Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
  • Rollaway bed fee: CNY 300.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September
Pool access available from 7:00 AM to 9:30 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Pan Pacific Hotel Suzhou
Pan Pacific Suzhou
Suzhou Pan Pacific
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Suzhou
Pan Pacific Suzhou Hotel Suzhou

Pan Pacific Suzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 320 out of 508 reviews
Rating 8 - Good. 132 out of 508 reviews
Rating 6 - Okay. 37 out of 508 reviews
Rating 4 - Poor. 17 out of 508 reviews
Rating 2 - Terrible. 2 out of 508 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

FELICIA

Liked: Cleanliness, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️ Wow—an absolutely stunning stay at Pan Pacific Suzhou! The hotel is breathtaking, especially the classical Chinese gardens—peaceful, elegant, and incredibly beautiful. Walking through the grounds feels like stepping into a painting. The staff are genuinely warm, attentive, and super helpful, making the whole experience effortless and welcoming. One of the highlights was renting a hanfu dress directly at the hotel. The collection is gorgeous, with so many beautiful styles to choose from, and the service was truly professional—from fitting to styling. It made the entire experience feel authentic and special. Everything about this stay was amazing. Highly, highly recommended! 🌸
Stayed 1 night in Jan 2026

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
這裡景色優美，房間整潔乾淨。地點緊鄰盤門景區，住客可以免費入盤門景區參觀。雖然距離許多知名景點如拙政園、平江路等有段距離，但飯店前面就是公車站，有公車可以直接到達那些景區，相當方便 入住期間我們的客房服務員是圣书扣女士，我們在某一天的中午回去時遇到她，她非常熱情，也仔細確認我們是否還有其他需要，但同時她也細心的確認我們的身分、確認我們是否確實就是這個房間的住客，這讓我感到更加放心。我不知道圣女士是否看的到這個評論，但我們很感謝她的服務
Stayed 3 nights in Dec 2025

10/10 Excellent

Xianzhong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location is excellent. Its garden style makes it unique and gorgeous. The room is spacious and super clean. The bed is very comfortable. The restaurants serve high quality food for reasonable prices. All staff members are very friendly and attentive. They try to help you with anything you need.
Stayed 2 nights in Jan 2026

10/10 Excellent

Corinna

Stayed 2 nights in Dec 2025

8/10 Good

Joyce

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place, the room were spacious nd neat. Housing keeping were extremely welldone. The amenities were great with indoor and outdoor pools, gym, laundry services. fantastic. The staff at the reflection cafe is extremely friendly and warm. She was patient and very helpful with her recommendations. Front counter service at the lobby could have been better and the staff could be a little more hospitable. Overall, it was a very pleasant stay and I would choose Pan Pac again.
Stayed 4 nights in Dec 2025

10/10 Excellent

Suping

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room with beautiful landscape environment
Stayed 2 nights in Dec 2025

8/10 Good

Yizhu

Stayed 2 nights in Dec 2025

10/10 Excellent

James

Stayed 3 nights in Dec 2025

10/10 Excellent

Joanelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel looks like a palace and the garden is linked to a beautiful place of interest which hotel guests can gain free entry and also get 1 hour of complimentary ancient dressing
Stayed 2 nights in Dec 2025

10/10 Excellent

Chan

Stayed 3 nights in Dec 2025

10/10 Excellent

Koh

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff and the reception is really helpful for my courier pick up. Helped me call the courier to check since I do not have local number. Nice breakfast, Huge hotel
Stayed 3 nights in Dec 2025

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice room. Staff are attentive. Good and clean room.
Stayed 2 nights in Dec 2025

10/10 Excellent

Toh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel with big room.
Stayed 2 nights in Dec 2025

8/10 Good

Chain Hui Andrew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel architecture is lovely and decorated in traditional Jiangsu style. The only thing lacking is attention to details e’g insufficient towels, no replenishment of tea and coffees packs.
Stayed 2 nights in Nov 2025

8/10 Good

Lim

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room, helpful staff, and superb amenities!
Stayed 3 nights in Nov 2025

10/10 Excellent

Xiong Wei, Singapore

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything Good to Go in this Hotel!
Stayed 1 night in Nov 2025

8/10 Good

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast: lack of protein / meats , not many choices of fresh meat. That’s why I only had 2 days’ breakfast there.
Stayed 8 nights in Nov 2025

10/10 Excellent

Xin Yun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
booked pan pac suzhou to celebrate my boyfriends birthday. the staff prepared a whole cake with candles, disposable plates, and a birthday crown for us enjoy. the entire hotel summarises the suzhou experience you will have. even if you are unable to make it to the popular touristy spots, you have a pagoda and secret garden exclusive for hotel guests right at your door. the location will take you slightly longer to reach the main area of suzhou due to the traffic. however, if you are looking for quiet sanctuary with everything you need, then this is is the hotel for you. the hospitality is excellent and pan pac suzhou looks like a museum by itself. they have a very detailed map to help tourists plan their trip around suzhou as well. little downside: the walls of the hotel room is thin (as is most hotels in china). but that shouldn't deter you from booking at all. you will not regret staying here!
Stayed 5 nights in Nov 2025

10/10 Excellent

Yanhua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great room, staff, cleaning and facilities. Many perks available for guests such as complimentary hanfu experience, access to Panmen garden, etc.
Stayed 2 nights in Nov 2025

10/10 Excellent

Yanjun

Stayed 2 nights in Nov 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Everything is good. We shall return.
Stayed 3 nights in Nov 2025

8/10 Good

Alice

Liked: Cleanliness, staff & service, amenities
Hotel is beautiful, room size is good. Room is clean with good amenities.
Stayed 3 nights in Nov 2025

8/10 Good

jay

Stayed 2 nights in Oct 2025

8/10 Good

Joyce

Stayed 2 nights in Oct 2025