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Surestay Plus Hotel by Best Western Susanville

2.5 star property

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Photo gallery for Surestay Plus Hotel by Best Western Susanville

Lobby
Outdoor pool
Reception
Breakfast, lunch, dinner served; American cuisine
Minibar, desk, laptop workspace, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
$106
$96 nightly
$106 total
Total with taxes and fees
Dec 15 - Dec 16

Explore the area

View in a map
2785 Main Street, 2785, Susanville, CA, 96130-4741
  • Place, Lassen County Fairgrounds
    ‪5 min walk‬
  • Place, Lassen County Chamber of Commerce
    ‪4 min drive‬
  • Place, Lassen Historical Museum
    ‪4 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Minibar, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | Minibar, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(29 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room) | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

7.8 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Minibar, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Minibar, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(26 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

1 King Bed Flat Screen Television Microwave Refrigerator High Speed Internet Access Non Smoking

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Flat Screen Television, Wet Bar, Microwave and Refrigerator, High Speed Internet Access

  • Sleeps 2

1 King Bed Suite with Jacuzzi Flat Screen Television Microwave Refrigerator Wetbar High Speed Internet Access Non Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Larger Room, High Speed Internet Access, Microwave and Refrigerator, Flat Screen Television

  • Sleeps 4

1 Queen Bed, Non-Smoking, Flat Screen Television, Microwave and Refrigerator, High Speed Internet Access

  • Sleeps 2

2 Queen Beds, Non-Smoking, Flat Screen Television, Microwave and Refrigerator, High Speed Internet Access

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Roll in Shower, Non-Smoking

  • Sleeps 4

Suite-2 Queen Beds, Non-Smoking, Flat Screen Television, Microwave and Refrigerator, High Speed Internet Access

  • Sleeps 4

Accessible-Suite 2 Queen, Mobility Accessible, Communication Assistance, Bathtub, Non-Smoking

  • Sleeps 2

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4.3 out of 5, Excellent, 1,002 reviews
$97 nightly
The price is $107
Dec 26 - Dec 27
Total with taxes and fees
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About the neighborhood

Susanville

Located in Susanville, Surestay Plus Hotel by Best Western Susanville is within a 5-minute drive of Lassen County Fairgrounds and Lassen County Chamber of Commerce. .This hotel is 1.3 mi (2.1 km) from Lassen Historical Museum and 1.3 mi (2.2 km) from Roop's Fort.

What's nearby

  • Lassen County Fairgrounds - 5 min walk - 0.3 miles
  • Lassen County Chamber of Commerce - 4 min drive - 1.3 miles
  • Lassen Historical Museum - 4 min drive - 1.3 miles
  • Roop's Fort - 4 min drive - 1.3 miles
  • Eagle Lake - 58 min drive - 41.7 miles

Getting around

  • Reno Tahoe Intl. Airport (RNO) - 90 min drive

Restaurants

  • ‪Frosty Mill - ‬2 min drive
  • ‪Starbucks - ‬8 min walk
  • ‪Courthouse Cafe - ‬5 min walk
  • ‪Taco Bell - ‬10 min walk
  • ‪McDonald's - ‬10 min walk

About this property

Surestay Plus Hotel by Best Western Susanville

Hotel in Susanville with free breakfast and a seasonal outdoor pool
Surestay Plus Hotel by Best Western Susanville offers 82 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves.

Flat-screen televisions come with premium satellite channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 82 air-conditioned rooms featuring refrigerators and flat-screen televisions. Satellite television is provided for your entertainment. Private bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include desks and minibars, and you can also request cribs/infant beds (complimentary).
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access, complimentary use of a nearby fitness facility, and a banquet hall.
Enjoy a satisfying meal at Lumberjacks serving guests of Surestay Plus Hotel by Best Western Susanville. A complimentary full breakfast is served daily from 6 AM to 9:30 AM.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
A complimentary full breakfast is served each morning between 6 AM and 9:30 AM.
Lumberjacks - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:30 AM
  • A restaurant

Restaurants on site

  • Lumberjacks

Things to do

  • Outdoor pool
  • Yoga classes

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Multilingual staff
  • No housekeeping service

Business services

  • Business center
  • Computer station
  • Conference space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 15.00

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 15.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May to September

Property is also known as

Best Western Trailside
SureStay Plus Hotel Best Western Susanville
Best Western Trailside Inn Susanville
Best Western Trailside Susanville
Best Western Susanville
Best Western Trailside Hotel
Susanville Best Western
SureStay Plus Best Western Susanville
Surestay Plus By Susanville
Surestay Plus Hotel by Best Western Susanville Hotel
Surestay Plus Hotel by Best Western Susanville Susanville
Surestay Plus Hotel by Best Western Susanville Hotel Susanville

Surestay Plus Hotel by Best Western Susanville Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 377 out of 962 reviews
Rating 8 - Good. 316 out of 962 reviews
Rating 6 - Okay. 153 out of 962 reviews
Rating 4 - Poor. 76 out of 962 reviews
Rating 2 - Terrible. 40 out of 962 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dashiell

Stayed 6 nights in Sep 2025

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We needed a room that was handicap accessible. It was perfect for our needs.
Stayed 3 nights in Sep 2025

8/10 Good

Mark, Cameron Park

Liked: Cleanliness, staff & service
Plus: Staff checked me in early before check in time. Plus: Bed was comfortable with great pillows Minus: Bathroom needs work - towels were substandard, shower hot water was lukewarm after waiting several minutes to warm up, tub didn’t drain and had standing water in it hours later.
Stayed 2 nights in Sep 2025

10/10 Excellent

David

Stayed 1 night in Sep 2025

8/10 Good

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedding was nice and clean. The bed was too soft
Stayed 1 night in Aug 2025

10/10 Excellent

Vincent

Stayed 1 night in Aug 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very nice and beds were comfortable!
Stayed 1 night in Aug 2025

2/10 Terrible

Dennis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is dirty and needs updated. The walls are filthy the bathroom had hair on the wall. I would not stay here again. They charged me twice.
Stayed 1 night in Aug 2025

10/10 Excellent

Keyur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the price.
Stayed 1 night in Aug 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Julie

Liked: Staff & service
Stayed 2 nights in Aug 2025

4/10 Poor

NaToyia

Disliked: Cleanliness
Stayed 1 night in Aug 2025

4/10 Poor

Stephanie

Disliked: Cleanliness, property conditions & facilities
We had bugs in our room around the door frame, windows and randomly on the walls. It needed some updating in the bathroom
Stayed 2 nights in Aug 2025

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant next door had good food for a decent price.
Stayed 1 night in Aug 2025

6/10 Okay

Melissa

Stayed 1 night in Aug 2025

10/10 Excellent

Emilie

Liked: Cleanliness, staff & service, property conditions & facilities
Great and easy check in
Stayed 1 night in Aug 2025

8/10 Good

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in the room was great in terms of cleanliness with the exception of the carpet. Just walking in the room barefoot, our daughter’s feet were completely black. Staff were also great with getting us in the room 1 hour early!
Stayed 1 night in Aug 2025

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic motel!

A fantastic hotel, far enough off the main highway to be quiet, so clean, all the appliances were new and worked well, big fluffy towels, the staff were so warm and helpful, the pool was really nice with big fluffy towels to wrap into afterwards, I give this hotel a five plus!!
Stayed 2 nights in Aug 2025

6/10 Okay

Dorothy

It was ok but not up To Best Western standards
Stayed 1 night in Aug 2025

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is at the restaurant that abuts the property. You just go to office and they give you a voucher
Stayed 1 night in Aug 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay !

Great stay !
Stayed 1 night in Jul 2025

10/10 Excellent

Alisa, Shingletown

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were able to walk to the fairgrounds for a concert. Good location.
Stayed 1 night in Jul 2025

10/10 Excellent

Ricky

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast,pool was half inside and out and hot tub was great. The staff was warm and welcoming!
Stayed 1 night in Jul 2025

10/10 Excellent

Kris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good place. We liked the breakfast at the restaurant next door. It would have been nice to know that the breakfast was restaurant vouchers instead of self-serve continental breakfast so we could have planned our time better.
Stayed 1 night in Jul 2025

6/10 Okay

Steve

Traveled with family
Liked: Staff & service
Stayed 1 night in Jul 2025