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Room type Options Nightly price Book
Executive Suite, 1 Bedroom, Smoking
861 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Other room types
Deluxe Room, 1 King Bed, Smoking (Newly Renovated)
388 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Family Room, 3 Bedrooms, Smoking
1485 square feet
3 Double Beds
Room sleeps 6 guests
(up to 5 children)
Select dates to see price
Junior Suite, 1 Bedroom
452 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Larger Room, 1 King, Smoking
743 square feet
1 Queen Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Family Room, 2 Bedrooms, Smoking
1173 square feet
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Club Room, 1 King Bed, Smoking
388 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Club Room, 2 Double Beds, Smoking
388 square feet
2 Double Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Deluxe Room, 2 Double Beds, Smoking (Newly Renovated)
388 square feet
2 Double Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Premium Room, 1 King Bed, Smoking
388 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Presidential Suite, 1 King Bed
2583 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Premium Room, 2 Double Beds, Smoking
388 square feet
2 Double Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Royal Suite, 1 Bedroom
1292 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
Art Deco hotel with 3 restaurants connected to the convention center in Surabaya

Popular property highlights

Free self parking
Free WiFi
Business center
Laundry facilities
24-hour front desk

With a stay at Sheraton Surabaya Hotel and Towers, you'll be centrally located in Surabaya, steps from Tunjungan Plaza and 11 minutes by foot from Grahadi. This spa hotel is 0.8 mi (1.3 km) from BG Junction and 1.6 mi (2.6 km) from Taman Hiburan Rakyat.

Make yourself at home in one of the 348 air-conditioned rooms featuring refrigerators and minibars. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Relax at the full-service spa, where you can enjoy massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, an outdoor tennis court, and a sauna. This Art Deco hotel also features complimentary wireless internet access, concierge services, and shopping on site.

Enjoy international cuisine at Kafe Bromo, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has 441 square feet (41 square meters) of space consisting of a conference center and 8 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Sheraton Surabaya Hotel and Towers features an outdoor tennis court and an outdoor pool. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business amenities consist of a business center, 8 meeting rooms, and limo/town car service. Event facilities measuring 441 square feet (41 square meters) include a conference center. This Art Deco hotel also offers a children's pool, a fitness center, and a sauna. Guests can use the outdoor pool at a partner property. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

Sheraton Surabaya Hotel and Towers has designated areas for smoking.

  • Express check-in
  • Children's games
  • Children's toys
  • Number of outdoor pools - 1
  • Elevator
  • Fitness facilities
  • 24-hour front desk
  • Business center
  • Porter/bellhop
  • Express check-out
  • Free self parking
  • Dry cleaning/laundry service
  • Limo or town car service available
  • Valet parking (surcharge)
  • Computer station
  • Wheelchair accessible
  • Conference space size (meters) - 41
  • Number of meeting rooms - 8
  • Terrace
  • Luggage storage
  • ATM/banking
  • Concierge services
  • Conference center
  • Snack bar/deli
  • Shopping on site
  • Designated smoking areas
  • Pool umbrellas
  • Outdoor tennis courts - 1
  • Total number of rooms - 348
  • No accessible shuttle
  • Number of floors - 28
  • Number of buildings/towers - 1
  • Airport transportation (surcharge)
  • Tennis on site
  • Number of accessible parking spaces 1
  • 24-hour pool access
  • Barbecue grill(s)
  • Designated smoking areas (fines apply)
  • Shopping mall on site
  • Registration desk height (inches) - 47
  • Registration desk height (centimeters) - 119
  • Elevator door width (inches) - 59
  • Number of bars/lounges - 1
  • Elevator door width (centimeters) - 150
  • Full-service spa
  • Access to nearby outdoor pool
  • Conference space
  • Spa treatment room(s)
  • Tours/ticket assistance
  • Year Built - 1995
  • Steam room
  • Free WiFi
  • Pool sun loungers
  • Sauna
  • Number of coffee shops/cafes - 1
  • Children's pool
  • Safe-deposit box at front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 3
  • Conference space size (feet) - 441
  • Ballroom
  • Banquet hall
  • Laundry facilities
  • Wedding services
  • Garden
  • Free newspapers in lobby

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Indonesian

Parking

Free self parking , Valet parking (surcharge)

Room Amenities

Sheraton Surabaya Hotel and Towers offers 348 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

  • Air conditioning
  • Free newspaper
  • Refrigerator
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Room service (24 hours)
  • Desk
  • Premium bedding
  • Soundproofed rooms
  • Free bottled water
  • Blackout drapes/curtains
  • In-room massage available
  • Slippers
  • Separate bathtub and shower
  • In-room safe (laptop compatible)
  • Cable TV service
  • Flat-panel TV
  • Free WiFi
  • Connecting/adjoining rooms available
  • Rollaway/extra beds (surcharge)
  • Electric kettle
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Window screens
  • Electrical adapters/chargers
  • Laptop-friendly workspace
  • Braille signage
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Grab bar - in bathtub
  • Grab bar - in shower
  • Doorbell/telephone notification
  • Lever door handles
  • Wardrobe or closet
  • Bathtub grab bar height (inches) - 39
  • Bathtub grab bar height (centimeters) - 99
  • Shower grab bar height (inches) - 59
  • Shower grab bar height (centimeters) - 150

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.

Kafe Bromo - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare.

Lung Yuan - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Kawi Lounge - This café specializes in international cuisine and serves light fare only. Guests can enjoy drinks at the bar.

Link at Sheraton - This coffee shop serves light fare only.

Sheraton Club Lounge - This restaurant specializes in international cuisine and serves breakfast and light fare.

24-hour room service is available.

Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include Thai massages and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

  • Sauna in spa
  • Number of treatment rooms 4
  • Thai massage
  • Reflexology
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at midnight

Minimum check-in age is: 19

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 786500.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 19 years old

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 19 years old. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

UnionPay

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Staff wears personal protective equipment

Security system

Protective clothing is available to guests

Masks are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

No cribs (infant beds) available

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Carbon monoxide detector

Property confirms they are implementing enhanced cleaning measures

Smoke detector

Service animals not allowed

Individually-wrapped food options are not available

Debit cards

Gap period enforced between guest stays - 24 hours

Fees

Optional extras

  • Fee for buffet breakfast: approximately IDR 312180 per person
  • Airport shuttle fee: IDR 460000 per vehicle (one-way)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 786500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Sheraton Surabaya Hotel & Towers
  • Sheraton Surabaya Towers
  • Sheraton Surabaya Hotel & Towers Java
  • Sheraton Surabaya Hotel And Towers
  • Sheraton Surabaya Hotel Towers
  • Sheraton Surabaya And Towers
  • Sheraton Surabaya Hotel and Towers Hotel
  • Sheraton Surabaya Hotel and Towers Surabaya
  • Sheraton Surabaya Hotel and Towers Hotel Surabaya

We should mention

24-hour pool access

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

No pets and no service animals are allowed at this property.

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