In addition to a full-service spa, Shangri-La Surabaya features outdoor tennis courts and a waterslide. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.
Business amenities consist of a business center, 14 meeting rooms, and limo/town car service. Event facilities measuring 17255 square feet (1603 square meters) include a conference center. This family-friendly hotel also offers an outdoor pool, a children's pool, and a health club. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.
Shangri-La Surabaya has designated areas for smoking.
- Picnic area
- Express check-in
- Waterslide
- Children's games
- Organic food
- Number of outdoor pools - 1
- Water dispenser
- Number of spa tubs - 1
- Elevator
- Fitness facilities
- Locally-sourced food on site (80% or more)
- 24-hour front desk
- At least 80% of all lighting comes from LEDs
- Business center
- Porter/bellhop
- Vegan menu options available
- Express check-out
- Vegetarian menu options available
- Free self parking
- Dry cleaning/laundry service
- No single-use plastic soda bottles
- No single-use plastic stirrers
- Limo or town car service available
- Valet parking (surcharge)
- Biodegradable/compostable stirrers
- No single-use plastic straws
- Biodegradable/compostable straws
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
- Water-efficient showers only
- Conference space size (meters) - 1603
- Number of meeting rooms - 14
- Terrace
- Luggage storage
- Hair salon
- ATM/banking
- Concierge services
- Gift shops or newsstand
- Conference center
- Snack bar/deli
- Designated smoking areas
- Pool umbrellas
- Outdoor tennis courts - 3
- Parking (limited spaces)
- Total number of rooms - 368
- Number of floors - 17
- Lifeguard on site
- Tennis on site
- Coffee/tea in common areas
- Number of bars/lounges - 1
- Number of poolside bars - 1
- Full-service spa
- Conference space
- Spa treatment room(s)
- Tours/ticket assistance
- Year Built - 1995
- Electric car charging station
- Free pool cabanas
- Steam room
- Free WiFi
- Pool sun loungers
- Sauna
- Vegetable garden
- Health club
- Number of coffee shops/cafes - 1
- Children's club (free)
- Nightclub
- Children's pool
- Safe-deposit box at front desk
- Free area shuttle
- Breakfast available (surcharge)
- Number of restaurants - 5
- Conference space size (feet) - 17255
- Ballroom
- Banquet hall
- Laundry facilities
- Vegetarian breakfast available
- Wedding services
- Garden
- Multilingual staff