In addition to a children's pool and an outdoor pool, JW Marriott Surabaya provides a health club and a spa tub. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. A computer station is located on site and wireless Internet access is complimentary.
Business-related amenities at this 5-star property consist of a 24-hour business center and 14 meeting rooms. Event facilities measuring 132482 square feet (12308 square meters) include a conference center. This luxury hotel also offers a sauna, a terrace, and a complimentary children's club. For a surcharge, the property provides an airport shuttle (available 24 hours) and a train station pick-up service. Onsite self parking is complimentary.
- Picnic area
- Express check-in
- Free shopping center shuttle
- Children's toys
- Number of outdoor pools - 1
- Number of spa tubs - 1
- Elevator
- Fitness facilities
- 24-hour front desk
- Business center
- Porter/bellhop
- Express check-out
- Free self parking
- Dry cleaning/laundry service
- Valet parking (surcharge)
- Computer station
- Conference space size (meters) - 12308
- Number of meeting rooms - 14
- Free reception
- Terrace
- Luggage storage
- Airport transportation - pickup (surcharge)
- Hair salon
- ATM/banking
- Train station pickup (surcharge)
- Concierge services
- Gift shops or newsstand
- Conference center
- Snack bar/deli
- Pool umbrellas
- Total number of rooms - 407
- Internet access - wireless
- Number of floors - 25
- Number of buildings/towers - 1
- Airport transportation (surcharge)
- Barbecue grill(s)
- Couples/private dining
- Coffee/tea in common areas
- Shopping mall on site
- Art gallery on site
- Number of bars/lounges - 1
- Conference space
- Tours/ticket assistance
- Year Built - 1996
- Evening entertainment
- Steam room
- Free WiFi
- Sauna
- Health club
- Number of coffee shops/cafes - 1
- Children's club (free)
- Children's pool
- Safe-deposit box at front desk
- Proposal/romance packages available
- Breakfast available (surcharge)
- Number of restaurants - 4
- 24-hour business center
- Conference space size (feet) - 132482
- Ballroom
- Laundry facilities
- 24-hour fitness facilities
- Wedding services
- Garden
- Multilingual staff
- Free newspapers in lobby