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 Surabaya •1 Room
 Surabaya • 1 Room
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Ascott Waterplace Surabaya

4.5 out of 5.0
Tower D1 Jalan Pakuwon Indah, Surabaya, East Java 1-844-700-1007
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Parking
Wifi
Business
Laundry
Smoke Free
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Room type Options Nightly price Book
Photo of room
Executive Apartment, 3 Bedrooms
Room with view
1216 square feet
1 King Bed, 1 Queen Bed and 2 Twin Beds
Room sleeps 5 guests
(up to 1 child)
Select dates to see price
Other room types
Photo of room
Executive Apartment, 2 Bedrooms
Room with view
1076 square feet
1 King Bed and 1 Queen Bed
Room sleeps 5 guests
(up to 1 child)
Select dates to see price
Photo of room
Deluxe Apartment, 2 Bedrooms
Room with view
968 square feet
1 King Bed and 2 Twin Beds
Room sleeps 5 guests
(up to 1 child)
Select dates to see price
Photo of room
Executive Apartment, 1 King Bed
Room with view
570 square feet
1 King Bed
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Photo of room
Deluxe Apartment, 1 King Bed
Room with view
495 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Photo of room
Penthouse, 1 Bedroom
Room with view
1206 square feet
1 King Bed
Room sleeps 3 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Luxury suburban aparthotel, walk to Pakuwon Mall

Popular property highlights

Free self parking
Free WiFi
24-hour business center
Laundry facilities
Smoke-free property

Located in Surabaya, Ascott Waterplace Surabaya is in the entertainment district, a 1-minute drive from Pakuwon Mall and 8 minutes from Surabaya Zoo. This luxury aparthotel is 5 mi (8.1 km) from Surabaya Town Square and 7.5 mi (12 km) from Royal Plaza Surabaya.

Make yourself at home in one of the 182 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and desks.

Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a fitness center. Additional amenities at this Art Deco aparthotel include complimentary wireless internet access, concierge services, and a hair salon.

Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The aparthotel also offers room service (during limited hours). Continental breakfasts are available daily for a fee.

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This aparthotel has 2 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Languages Spoken

  • English

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Ascott Waterplace Surabaya

Tower D1 Jalan Pakuwon Indah, Surabaya, East Java 60126

Hotel Amenities

Hotel Amenities

Ascott Waterplace Surabaya features 2 outdoor swimming pools, a waterslide, a fitness center, and a children's pool. The aparthotel offers a restaurant and a coffee shop/cafe. This 4.5-star property offers access to a 24-hour business center and 2 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. This Art Deco aparthotel also offers a terrace, a complimentary children's club, and multilingual staff. For a surcharge, the property provides an airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service. Limited complimentary onsite parking is available on a first-come, first-served basis.

Ascott Waterplace Surabaya is a smoke-free property.

  • Free use of nearby fitness center
  • Waterslide
  • Number of outdoor pools - 2
  • Water dispenser
  • Elevator
  • Locally-owned & organized tours & activities
  • Fitness facilities
  • 24-hour front desk
  • At least 80% of all lighting comes from LEDs
  • Vegan menu options available
  • Vegetarian menu options available
  • Free self parking
  • Bulk dispenser for toiletries
  • Dry cleaning/laundry service
  • No single-use plastic soda bottles
  • No single-use plastic stirrers
  • Biodegradable/compostable stirrers
  • Computer station
  • No single-use plastic straws
  • Swimming pool
  • Biodegradable/compostable straws
  • No single-use plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Water-efficient toilets only
  • Number of meeting rooms - 2
  • Terrace
  • Luggage storage
  • Secured bicycle storage
  • Bicycle parking available
  • Coin laundry on site
  • Hair salon
  • ATM/banking
  • Train station pickup (surcharge)
  • Concierge services
  • Airport transportation
  • Parking (limited spaces)
  • Total number of rooms - 182
  • Number of floors - 33
  • Number of buildings/towers - 1
  • Airport transportation (surcharge)
  • Train station drop-off (surcharge)
  • Grocery/convenience store
  • Tours/ticket assistance
  • Free pool cabanas
  • Free WiFi
  • Pool sun loungers
  • Vegetable garden
  • Smoke-free property
  • Number of coffee shops/cafes - 1
  • Children's club (free)
  • Children's pool
  • Safe-deposit box at front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • 24-hour business center
  • Laundry facilities
  • Vegetarian breakfast available
  • Living plant wall
  • Garden
  • Multilingual staff
  • Free newspapers in lobby
  • Eco-friendly cleaning products used

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Indonesian

Parking

Free self parking , Parking (limited spaces)

Room Amenities

Ascott Waterplace Surabaya offers 182 air-conditioned accommodations with DVD players and safes. Accommodations offer separate sitting areas. LED televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Air conditioning
  • Room service (limited hours)
  • Television
  • Cable/satellite TV service
  • Alarm clock
  • Refrigerator
  • Daily housekeeping
  • Phone
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Kitchenette
  • Desk
  • Separate sitting area
  • Soundproofed rooms
  • Free bottled water
  • Microwave
  • Cookware, dishware, and utensils
  • DVD player
  • Slippers
  • Separate dining area
  • Stovetop
  • Cable TV service
  • Free WiFi
  • TV size: 32
  • Separate living room
  • Separate bedroom
  • LED TV
  • Electric kettle
  • Washing machine
  • Towels provided
  • Bedsheets provided
  • Toaster
  • Number of beds 1
  • Housekeeping on request
  • Free tea bags/instant coffee
  • Laundry detergent
  • Laptop-friendly workspace
  • Eco-friendly cleaning products provided
  • Eco-friendly toiletries
  • LED light bulbs
  • Grab bar - in bathtub
  • Accessible bathtub
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Energy-saving switches

Where to Eat

Continental breakfasts are available for a surcharge and are served each morning.

Ascott Waterplace Surabaya has a restaurant on site.

Room service (during limited hours) is available.

Nearby Things to Do

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

Guests under 17 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Hotel Policies

Check-in

Check-in time starts at 2:00 PM

Check-in time ends at anytime

Minimum check-in age is: 15

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking

This property accepts credit cards, debit cards, and cash

Heating is not provided

Onsite parties or group events are strictly prohibited

This property uses a grey water recycling system and eco-friendly cleaning products

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has indicated there is a smoke detector on the property

Safety features at this property include a fire extinguisher and a first aid kit

This property is professionally cleaned

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. This property accepts Visa, Mastercard, JCB International, Union Pay, debit cards, and cash. Heating is not provided. Onsite parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

Grey water recycling system

One child stays free

Sustainability/community reinvestment (10% revenue or more)

UnionPay

Guest education on local ecosystems and culture

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are not washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property uses a professional cleaning service

Contactless check-out is available

Property is cleaned with disinfectant

Water dispenser use by guests actively encouraged

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Property does not follow sanitization practices of any association

Staffed front desk

Children stay free - maximum age 5

Social distancing measures are in place

Events/parties not allowed

Contactless check-in is available

No cribs (infant beds) available

Property registry number - +62317393001

Property confirms they are implementing enhanced cleaning measures

Smoke detector

Individually-wrapped food options are available

Children stay free

Service animals not allowed

Individually-wrapped food options are available for breakfast

Debit cards

No gap period between guest stays

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: IDR 500000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately IDR 172840 for adults and IDR 86420 for children
  • Airport shuttle fee: IDR 524691 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: IDR 524691 (one-way), (from 1 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Ascott Waterplace Surabaya Aparthotel
  • Ascott Waterplace Aparthotel
  • Ascott Waterplace Surabaya
  • Ascott Waterplace
  • Ascott Waterplace Surabaya Java
  • Ascott Waterplace Surabaya Surabaya
  • Ascott Waterplace Surabaya Aparthotel
  • Ascott Waterplace Surabaya Aparthotel Surabaya

We should mention

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Only registered guests are allowed in the guestrooms.

No pets and no service animals are allowed at this property.

The property is professionally cleaned.

Contactless check-in and contactless check-out are available.

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