- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
definitely recommend, 10/10
It was our first stay at a Holiday Inn and will definitely not be the last! We were made to feel so welcome. Our room was super cosy, well cleaned & all set up for us. Staff were amazing and very attentive. Bed & sofa bed were both comfortable for the night, and sufficient bedding was provided. Plenty of storage space for our things. Could be improved - Instructions on heater (it was only blowing cold air whenever on despite setting it to 24 degrees and made us freezing) More plugs next to bed (only had one USB socket to right of double bed) ? Electrical maintenance (one plug socked to foot of bed was burned out leaving us reluctant to use this and made ironing etc very difficult and we had to use the corner socket. Overall we had a great experience and will definitely stop there again! Breakfast was free and much nicer than we imagined it to be, we were all spoiled for choice. Perfect location too as close to Alton towers, and also has one of our fave restaurants next door to hotel too which was a bonus!