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Best Western Stoke on Trent City Centre Hotel

Property class: 3

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Photo gallery for Best Western Stoke on Trent City Centre Hotel

A cozy lounge area with a fireplace, leather armchairs, and striped sofas.
An indoor water park with slides, a climbing wall, and a pool area.
A Victorian Hall building with a glass facade and a brick exterior.
A hotel dining area with a chandelier, tables, chairs, and a counter.
A formal garden with a central fountain, symmetrical pathways, and neatly trimmed hedges.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Business services
  • Bar
The current price is $76
$64 nightly
$76 total
Total with taxes and fees
Nov 1 - Nov 2

Explore the area

View in a map
66 Trinity Street Hanley, Stoke-on-Trent, England, ST1 5NB
  • Place, Regent Theatre
    ‪3 min walk‬
  • Place, The Potteries Museum and Art Gallery
    ‪5 min walk‬
  • Place, Victoria Hall
    ‪6 min walk‬

Room options

View all photos for Executive Room, 2 Twin Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a window with curtains, and a bedside table with a lamp and a framed certificate.

Executive Room, 2 Twin Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed, Non Smoking

A grey upholstered chair with a wooden frame, a bedside table with a lamp, and a small round table with a tissue box.

Standard Room, 1 Twin Bed, Non Smoking

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

A hotel room with a bed, a desk, a chair, a small table with a plant, and a mirror.

Executive Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

A hotel room with two beds, a chair, a nightstand, and a lamp.

Standard Room, 2 Twin Beds, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

A hotel room with a bed, bedside lamps, a desk with a chair, a coffee maker, and a window with curtains.

Standard Room, 1 Double Bed, Non Smoking

7.8 out of 10
Good
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Family Room, Multiple Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Suite, 1 Double Bed, Non Smoking

Room

Superior Suite, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking (with Sofabed)

A hotel room with two beds, a desk, a chair, and a window with curtains.

Family Room, 1 Double Bed, Non Smoking (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Executive Room, 1 Double Bed, Non Smoking (with Sofabed)

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Executive Room, 1 Double Bed, Non Smoking (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Non Smoking

A hotel room with a bed, a desk, a chair, a small table with a plant, and a mirror.

Suite, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Standard Room, 1 Double Bed, Non Smoking, No Windows (Cozy Room)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Room

Standard Room, 3 Twin Beds, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for 1 Double Bed, Non-Smoking, Executive Room

Room

1 Double Bed, Non-Smoking, Executive Room

  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed

DOUBLE EXECUTIVE

  • Sleeps 4

DOUBLE EXECUTIVE NON SMOKING

  • Sleeps 4

Similar properties

A Holiday Inn Express hotel with a brick facade, multiple windows, and a clear sky.
Holiday Inn Express Stoke On Trent by IHG
Stoke-on-Trent
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, 1,000 reviews
$60 nightly
The price is $71
Nov 8 - Nov 9
Total with taxes and fees
Holiday Inn Express Stoke On Trent by IHG

About the neighborhood

Stoke-on-Trent

Best Western Stoke on Trent City Centre Hotel is in the heart of Stoke-on-Trent, within a 5-minute walk of Regent Theatre and Victoria Hall. .This hotel is 0.8 mi (1.3 km) from Waterworld and 1.8 mi (2.8 km) from Staffordshire University.

What's nearby

  • Regent Theatre - 3 min walk - 0.2 miles
  • The Potteries Museum and Art Gallery - 5 min walk - 0.3 miles
  • Victoria Hall - 6 min walk - 0.4 miles
  • Waterworld - 19 min walk - 1.1 miles
  • Staffordshire University - 4 min drive - 1.3 miles

Getting around

  • Longport Station - 5 min drive
  • Manchester Airport (MAN) - 51 min drive

Restaurants

  • ‪BottleCraft - ‬3 min walk
  • ‪The Slamwich Club - ‬3 min walk
  • ‪Unicorn Inn - ‬3 min walk
  • ‪The Auctioneers - ‬4 min walk
  • ‪Little Dessert Shop - ‬2 min walk

About this property

Best Western Stoke on Trent City Centre Hotel

Best Western Stoke on Trent City Centre Hotel offers 135 accommodations with coffee/tea makers and hair dryers. Plasma televisions come with premium digital channels.

Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Stay in one of 135 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, wedding services, and a fireplace in the lobby.
Enjoy a meal at Restaurant 66 or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Stoke-on-Trent? This hotel has 7610 square feet (707 square meters) of space consisting of a conference center and 9 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Restaurant 66 - This buffet restaurant specializes in British cuisine and serves breakfast only. Open daily.
Bennett s Bar - This lobby lounge serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (GBP 7.50 per day)
  • RV/bus/truck parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 9.95 for adults and GBP 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Bennett s Bar
  • Restaurant 66

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 9 meeting rooms
  • Business center
  • Conference center (7,610 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 5 floors
  • Built in 1900
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 15.0 per night
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately GBP 9.95 for adults and GBP 7.00 for children
  • Self parking fee: GBP 7.50 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Quality Stoke Stoke-on-trent
Stoke Quality Hotel
Quality Stoke
Quality Hotel Stoke Stoke-on-trent
Quality Hotel Stoke Trent Stoke-on-trent
Quality Hotel Stoke Trent
Quality Stoke Trent Stoke-on-trent
Quality Stoke Trent
Best Stoke On Trent City
Quality Hotel Stoke on Trent
Best Western Stoke on Trent City Centre Hotel Hotel
Best Western Stoke on Trent City Centre Hotel Stoke-on-Trent

Best Western Stoke on Trent City Centre Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 231 out of 1000 reviews
Rating 8 - Good. 349 out of 1000 reviews
Rating 6 - Okay. 226 out of 1000 reviews
Rating 4 - Poor. 103 out of 1000 reviews
Rating 2 - Terrible. 91 out of 1000 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Under renovation currently. There was a high smell of paint in the corridors and in the room. The staff were excellent. Location is good
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
The staff were amazing and very helpful. The bar literally just opened so there was no beer on tap so that was quite disappointing. The shower was very temperamental and either burning hot or freezing cold and despite the housekeeping trying to fix it, it clearly needs replacing. The hotel is clearly being revamped as there were rooms only on second floor available. Overall- ok stay for a cheap price.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is currently undergoing refurbishment, and there are some areas that are not yet complete and not started yet, with a noticeable paint odor. The room itself was refurbisht clean nacely decorated, and the bed was very comfortable. However, the bathroom could benefit from refurbishment as there were several visible "snags" that detracted from its overall appearance. The staff at the reception, bar, and restaurant were all very pleasant, friendly, and helpful. The breakfast was delicious, though the coffee could be improved. The restaurant is definitely in need of refurbishment. The hotel's central location made it convenient to access everything I needed. I will certainly return again.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel.

Great stay, friendly staff, pool was excellent.
Stayed 2 nights in May 2022
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel looked ok on the website,how wrong could I be!!!!! It looks awful from the outside and to be fair doesn't get much better on the inside. From thread bare carpets,damaged paintwork,damp smell and pool and gym out of action. The only good thing was that my room had been refurbished and was ok. If your going to renovate the property at least close it down,don't expect customers to stay in this vile place.... Never again would I stay even if it was free... I stay in 3/4 hotels throughout the country each week and this has to be one of the worst yet..
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
A good short stay
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Room comfortable, friendly staff, excellent breakfast
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean.the lady on reception was polite and overall it was a nice stay.
Stayed 1 night in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent classic hotel

The hotel appears a bit old fashioned, but it has its charm. Centrally located, cozy bar and good breakfast.
Stayed 1 night in May 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine for a couple of night stay
Stayed 2 nights in Oct 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Motel

Central location to allow easy access to town centre
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel parking is an additional 7.50 Staff all very friendly
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Hotel is lovely clean bright well maintained, no issues no concerns at all.we stayed in a superior suite , very nice big comfy bed we will be back
Stayed 1 night in Jun 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alton towers trip

Clean and spacious rooms with comfy bed and good breakfast selection
Stayed 2 nights in Oct 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old fashioned hotel, refreshing change from homogeneous chains we usually stay in
Stayed 1 night in May 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff where helpful, excellent housekeeper who was friendly and very helpful. Room was clean and decor was lovely
Stayed 5 nights in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good night stay at Best Western Stoke on Trent

Stay was good, hotel was really clean and tidy and staff were great. only request would be for more pillows in the room.
Stayed 1 night in Oct 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good, comfy hotel

Stayed here many times now. Good, comfy rooms bathrooms could do with updating. The parking should be free seeing as it's next to the hotel. The swimming pool is really good and the breakfast was very very good.
Stayed 1 night in Sep 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Alton Towers. Town centre a bit sad. Staff really helpful and friendly
Stayed 1 night in Jun 2022
Verified review

6/10 Okay

Liked: Staff & service
The property is fine for the price paid. Staff are pleasant and helpful.
Stayed 1 night in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jh

Very nice stay , very clean and friendly service .
Stayed 1 night in Nov 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel in desperate need of restoration.
Stayed 4 nights in Jul 2022
Verified review

8/10 Good

Liked: Staff & service, room comfort

Get what you pay for

Was an ok hotel but fair for the money. I would happily stay again.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an ok stay. Rooms basic but comfortable. Quite noisy through the night until 4 a.m with people coming in and shouting but other than this no problems.
Stayed 1 night in Feb 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Comfortable Stay - everything you need

Ideal for the concert we were attending, obviously this has been a grand hotel in its time and could do with some TLC and money being lavished on it but our room was bright, modern and the bed linen/towels were clean & the bed very comfortable. Great nights sleep. Friendly, welcoming staff.
Stayed 1 night in Jun 2022