First of all, disappointed when the plan viewing of the Gonzaga game in the NCAA tournament was not possible since the tv did not get the TBS channel, even though the printed guide for channels indicated that it did. Also, we were troubled by the evident damage to the door to the room. We did not notice until the next morning that the strike plate on the door was missing altogether and there was no additional security hardware other than the handle and dead bolt combination. Anyone with a desire to get in could do so, in my judgment. The advertised continental breakfast was basically nonexistent. There were a few slices of white bread, an container of juice with about a quarter inch of juice in the bottom, two styrofoam cups and bowls, a little bit of milk, some cold cereal. A disappointment. The young man at the front desk when we arrived was very helpful. The young woman at the front desk when we were leaving, not so much.