The compact room I'd originally booked had faulty plug sockets. The room was much smaller than I'd imagined. I was really grateful that the reception staff moved me to a bigger room, closer to the lifts which was lovely. My room wasn't totally cleared of used mugs the first day but generally speaking, staff were all very friendly, helpful and again, we were very happy with the hotel. (I missed the waffle irons this trip at breakfast tho.) Otherwise, the choice was good. I would just say that the staff making the omelettes, again very friendly, used the same pan and spatula when making ham or vegetarian omelettes. For someone vegetarian like me, that wasn't really acceptable. That would be my only criticism tho.