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Best Western Plus Kurhotel an der Obermaintherme

Property class: 4

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Photo gallery for Best Western Plus Kurhotel an der Obermaintherme

A hotel with a swimming pool, outdoor seating, and a large glass facade.
Property video
A hotel corridor with a long, striped floor, a bench, and a large window offering a view of buildings and trees.
A buffet with various fruits, vegetables, and pastries.
Room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
The current price is $176
$159 nightly
$176 total
Total with taxes and fees
Nov 15 - Nov 16

Explore the area

View in a map
Am Kurpark 7, Staffelstein, 96231
  • Place, Obermain Therme
    ‪3 min walk‬
  • Place, Mittelsee
    ‪11 min walk‬
  • Place, Ostsee
    ‪14 min walk‬

Room options

View all photos for Superior Double Room, 1 Queen Bed, Balcony, Garden View

A hotel room with two beds, a desk, a chair, a mirror, and a small kitchenette.

Superior Double Room, 1 Queen Bed, Balcony, Garden View

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Deluxe Double Room, 1 Queen Bed, Balcony (Quiet Location)

A hotel room with a bed, a desk, a chair, a TV, and a window with a view of the outside.

Deluxe Double Room, 1 Queen Bed, Balcony (Quiet Location)

9.6 out of 10
Exceptional
(4 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Comfort Double Room, 1 Queen Bed, Balcony

A hotel room with a bed, a desk with a computer, a chair, a small table with fruit and flowers, and a lamp.

Comfort Double Room, 1 Queen Bed, Balcony

9.6 out of 10
Exceptional
(7 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Double Room, 1 Queen Bed

A hotel room with a bed, a desk, a wheelchair, a TV, and a window with curtains.

Standard Double Room, 1 Queen Bed

  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Executive Room, 1 Double Bed, Balcony

A hotel room with a bed, a desk, a chair, a sofa, and a view of the outdoors.

Executive Room, 1 Double Bed, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Classic Room, 1 Double Bed

A hotel room with a bed, a chair, a small table, a mirror, and a wall-mounted picture.

Classic Room, 1 Double Bed

8.8 out of 10
Excellent
(15 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed (Larger Room)

A hotel room with a bed, a chair, a table, and a lamp.

Standard Room, 1 Queen Bed (Larger Room)

9.0 out of 10
Wonderful
(2 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Junior Double Room, 1 Queen Bed, Balcony

A hotel room with a large bed, a TV, a desk, and a view of the outdoors.

Junior Double Room, 1 Queen Bed, Balcony

  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Double Room, 1 King Bed (with Sofabed)

Room

Double Room, 1 King Bed (with Sofabed)

  • 786 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Double Room, 1 King Bed (with Sofabed)

A hotel room with a balcony, a dining area, a TV, and a bed.

Double Room, 1 King Bed (with Sofabed)

  • 786 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

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  • Spa
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4.6 out of 5, Wonderful, 78 reviews
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The price is $162
Oct 25 - Oct 26
Total with taxes and fees
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About the neighborhood

Staffelstein

A stay at Best Western Plus Kurhotel an der Obermaintherme places you in the heart of Staffelstein, steps from Obermain Therme and a 4-minute drive from Banz Castle. .This spa hotel is 3.1 mi (5 km) from Staffelberg Klause and 3.5 mi (5.7 km) from Basilica of the Fourteen Holy Helpers.

What's nearby

  • Obermain Therme - 3 min walk - 0.2 miles
  • Mittelsee - 11 min walk - 0.6 miles
  • Ostsee - 14 min walk - 0.8 miles
  • Banz Castle - 7 min drive - 3.6 miles
  • Basilica of the Fourteen Holy Helpers - 7 min drive - 4.2 miles

Getting around

  • Bad Staffelstein Station - 4 min walk
  • Nuremberg (NUE-Nuremberg Airport) - 65 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Ristorante Pizzeria bei Manu - ‬10 min walk
  • ‪Hopfenrebell - ‬4 min drive
  • ‪Brauerei-Gasthaus Thomann - ‬6 min drive
  • ‪Brauerei Reblitz - ‬4 min drive

About this property

Best Western Plus Kurhotel an der Obermaintherme

Best Western Plus Kurhotel an der Obermaintherme offers 136 accommodations with tablet computers and espresso makers. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

This Staffelstein hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Hot springs and an outdoor tennis court are featured at the hotel. 5 hot tubs are on site along with an indoor pool. Other recreational amenities include a lazy river, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Services include hot stone massages, facials, body wraps, and body scrubs. The spa is open daily. There are hot springs open between 8:00 AM and 9:00 PM.
Make yourself at home in one of the 136 guestrooms featuring tablet computers and flat-screen televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 hot tubs, hot springs, and a lazy river. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy local cuisine at Bayrisch, a restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.Full breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to noon for a fee.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in Staffelstein? This hotel has 2368 square feet (220 square meters) of space consisting of a conference center and meeting rooms. Free valet parking is available onsite.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and noon.
Bayrisch - Overlooking the garden, this restaurant specializes in local cuisine and serves brunch, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; EUR 29 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas

Restaurants on site

  • Bayrisch

Things to do

  • 5 hot tubs
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot spring
  • Indoor pool
  • Indoor pool (guest access)
  • Lazy river
  • Library
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Access to nearby outdoor pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lazy river

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (2,368 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot spring
  • Hot springs open from 8:00 AM - 9:00 PM
  • Hot springs water temperature - 97 ºF
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 on-site accessible parking spaces
  • Elevator (31 inch wide door)
  • Grab bar in shower (28 inches high)
  • Hand-held showerhead
  • Handrails in stairways (31 inches high)
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 3 floors
  • Banquet hall
  • Built in 1990
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels
  • Pay movies
  • Tablet computer

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 22 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 80.0 per day
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (December 24) Gala Dinner per adult: EUR 999
  • Christmas Eve (December 24) Gala Dinner per child: EUR 888 (from 1 to 12 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: EUR 999
  • New Year's Eve (December 31) Gala Dinner per child: EUR 888 (from 1 to 12 years old)
  • A tax is imposed by the city: EUR 2.50 per person, per night for adults; EUR 1.75 per night for guests aged 14-17 years old. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 29 per person
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 80.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Pool access available from 6:30 AM to 10:00 PM
Hot springs access available from 8:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property class

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Best Western Plus Kurhotel der Obermaintherme Hotel Staffelstein
Best Western Plus Kurhotel an der Obermaintherme Hotel
Best Western Plus Kurhotel der Obermaintherme Staffelstein
Best Western Plus Kurhotel an der Obermaintherme Staffelstein

Best Western Plus Kurhotel an der Obermaintherme Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 203 out of 305 reviews
Rating 8 - Good. 73 out of 305 reviews
Rating 6 - Okay. 17 out of 305 reviews
Rating 4 - Poor. 5 out of 305 reviews
Rating 2 - Terrible. 7 out of 305 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very good hotel,staff,service wonderful
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 3 nights at the property and were pleased from check in to check out. We chose this property mainly because of the spa access. You pay a little extra for the spa package but it is well worth it. The front desk staff were pleasant and helpful with all my questions. The room was large and well appointed. The breakfast was great. We are already planning a return trip for next year.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very enjoyable stay everybody was very friendly, The food and service were excellent Great location would highly recommend
Stayed 5 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spacious hotel, great staff.

Lovely clean, modern hotel, spacious rooms, great staff, fantastic breakfast selection and lovely evening meals.
Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel, can't wait to come back. We loved everything!!
Stayed 5 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Amenities
Access to pools, sauna Fantastic breakfast
Stayed 4 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the morning view of the mountain out the window,
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was to the point. Great breakfast, friendly staff, very clean and great location. The ramp directly to the Obermain Thermen was a highlight. Happy to go again!
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

Always stay when on business in Germany. Lovely place with great friendly staff
Stayed 3 nights in Jun 2022
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Excellent spa and connection to thermo
Stayed 3 nights in Sep 2024
Verified review

4/10 Poor

Multiple errors with wifi and a long waiting time when checking out as a guest was chitchating abt christmas calendar
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING

GREAT AMAZING HOTEL. A bit pricey but for the comfort and location for spa it's GREAT! Breakfast buffet is the best one I have ever been to. They have everything you would want for breakfast. It also has the BEST times until 1100 weekdays and noon weekends. AMAZING. I highly recommend. The spa was NOT the best. To get drinks you either go to the restaurant or a small bar in spa area. The bar was the smallest I have ever seen and way too SMALL for the amount of visitors and the size of spa. It had a very SMALL pool to walk up too but it was always pretty full and DEFINITELY understaffed!
Stayed 2 nights in Dec 2024
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Disliked: Staff & service
Check in required extensive information on a tablet, passport numbers dates etc. Hard sell for 29 € breakfast every day. Hard sell to upgrade room 110€ extra. Impatient person behind me was engaged while I was still talking to the clerk. Extra staff in back would not assist. I had questions unanswered. Directions to room are incorrect. I carried many heavy pieces of luggage up staircases instead of being told the elevator went directly from the garage to our room. Signage for elevator doesn't exist. Staff don't even know it's there. No luggage rack in room. No phone in room to communicate. Walked back to front desk to ask for luggage rack which was declined but I could upgrade room for 110€ to get one. There is a tablet in the room you're supposed to use to communicate. It's in Deutsche so useless to us. Staff wasn't particularly friendly. Rarely saw a smile.
Stayed 5 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Wellness ist mit einigen Zimmerkategorien nicht inklusive. Das sollte man im Vorfeld auf alle Fälle recherchieren, bzw. sollte das Hotel im eigenen Interesse deutlicher bei der Buchung hervorheben. Das Hotel an sich ist sehr zu empfehlen.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war auch diesmal wieder eine Freude im Kurhotel Gast zu sein. Immer wieder eine schöne erlebnisreiche Auszeit. Als Sauna Gast der Therme, liebe ich die Bequemlichkeit von gebackter Saunatasche und Bademantel Gang. Im Hotel werden Freundlichkeit und Sauberkeit groß geschrieben das Frühstück ist nicht zu toppen....ich bin immer wieder gern da
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es hat mir sehr gut gefallen. Besonders ist der Bademntelgang zur Therme zu erwähnen. Das Personal war überaus freundlich und das Frühstück, dem Preis angemessen, gut und abwechslungsreich. Ich werde das Hotel wieder besuchen.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super bir tesis,mukemmel hizmet
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sømløst samarbeid mellom hotellet og det flotte termalbadet (som er grunnen til at de fleste velger dette hotellet). Fine rom, minibar som faktisk var kald og muligheter for kaffe og te. Frokost fortreffelig, kjekt å kunne få frokost til kl 11 på hverdager og kl 12 i helgene. Det som kunne blitt bedre var menyen på restauranten, for lite variert utvalg. Men for all del, selve restauranten var flott, betjeninger hyggelig og dyktige. Vi har en lang vei å reise, men kommer definitivt tilbake!
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
!!!Achtung!!! Sauna, Pool, Therme sind erst ab Zimmerkategorie Comfort im Preis enthalten. Bei Zimmerkategorie Comfort kostet der Thermeneintritt mit Sauna 35€ extra! Selbst die Hauseigene sauna kostet 25€ extra. Das Zimmer an und für sich ist ganz gut. Eine Minibar gibt es nicht dafür aber einen Safe. Endlich mal ein Zimmer mit richtiger Beleuchtung im gesamten Raum. Auf meinem Klimaanlagen Bedienteil stand eine Warnmeldungssymbol und ich konnte nicht vom Heizmodus auf kühlen wechseln. Daher war es im Zimmer warm und stickig durch die darauf stehende Abendsonne. Nach einem Zimmerwehsel auf die andere Gebäudeseite war es minimal kühler aber die Klimaanlage ging auch nicht. Die Beworbene Espressomaschine die im Zimmernamen aufgeführt ist und auf Bildern mit einer Kapselmaschine abgebildet wurde, ist vor Ort nur ein Wasserkocher mit Instantkaffeepulver Schwarz. Vom Rezeptionisten kamen leider selbstständig keine Informationen. Alles musste erfragt werden. Dafür bekam ich ein kleines Heft ausgehändigt mit Informationen zu Frühstück(29€), Sauna etc. Parken ist einfach und kostenfrei in der Tiefgarage möglich. Hier gibt es Reinigungsmittel für die Scheibe. Netter Schreibtisch im Zimmer mit großem Mülleimer. Aber kein Telefon mehr vorhanden.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Einzigartig ist für mich, ist der Bademantel Gang in die Obermaintherme. Die Badetasche dazu steht bei Anreise im Zimmer bereit....man kann den Aufenthalt in der weitläufigen Saunalandschaft unterbrechen, wenn man in's Hotel möchte um trotzdem später wieder zukommen. Das Frühstück ist außergewöhnlich sehr gut....vielen lieben Dank an alle Angestellten vom Hotel, die dazu beigetragen das der Aufenthalt zum positiven Erlebnis wird.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Absolut
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities
Hallo Hesham, vielen Dank für Ihre Nachricht. Mit der pauschalen Begründung „gebuchte Tarifbestimmungen“ bin ich nicht einverstanden und lege hiermit ausdrücklich Widerspruch gegen die Ablehnung der Erstattung ein. Das Hotel wirbt öffentlich mit „Wellness & Spa“. Vor Ort wurde mir jedoch erst an der Rezeption mitgeteilt, dass die Nutzung des Wellnessbereichs zusätzlich 25 € kostet. Dieser wesentliche Kostenpunkt war im Buchungsprozess weder transparent noch deutlich hervorgehoben. Für mich war die Sauna-Nutzung der ausschlaggebende Buchungsgrund. Eine nachträgliche Berufung auf „Kleingedrucktes“ ersetzt keine klare und verständliche Preistransparenz im Buchungsvorgang. Ich habe das Hotel unmittelbar verlassen, nachdem mir mitgeteilt wurde, ich könne „auch ein anderes Hotel nehmen“, da keinerlei Kulanz angeboten wurde. Trotz Nichtinanspruchnahme der Leistung wurde meine Kreditkarte belastet. Ich fordere daher: 1. Eine schriftliche, nachvollziehbare Begründung mit konkretem Verweis auf die angeblich akzeptierten Tarifbedingungen (inklusive Screenshot oder Dokumentation des Buchungszeitpunkts). 2. Eine erneute Prüfung unter Berücksichtigung der irreführenden Darstellung des Wellnessangebots. 3. Die vollständige Rückerstattung des belasteten Betrages innerhalb von 7 Werktagen. Sollte keine zufriedenstellende Lösung erfolgen, werde ich: • ein offizielles Chargeback-Verfahren über mein Kreditkarteninstitut einleiten, • den Vorgang der Verbraucherzentrale melden, • sowi
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
eins der schönsten Hotels die ich kenne - alles super
Stayed 1 night in Jan 2026