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The Norfolk Lodge Hotel

Property class: 3

Choose dates to view prices

Photo gallery for The Norfolk Lodge Hotel

An indoor swimming pool with a wooden ceiling, clear glass walls, and a tiled floor.
A restaurant interior with hanging plants, a bar area in the background, and a wooden table with a wine glass and a bowl of snacks.
A reception desk with a vase of flowers, a nameplate, and a computer monitor.
An outdoor patio with wicker furniture, two large umbrellas, and a white building in the background.
A sunlit patio with a circular hot tub, a cushioned seating area, and potted plants.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Gym

Explore the area

View in a map
Rouge Bouillon, St. Helier, Jersey, JE2 3UZ
  • Place, St. Helier Town Hall
    ‪11 min walk‬
  • Place, St. Helier Central Market
    ‪13 min walk‬
  • Place, Port of Jersey
    ‪18 min walk‬
  • Airport, Jersey (JER)
    ‪10 min drive‬

Room options

View all photos for Standard Double Room

A hotel room with a large bed, a desk with a chair, a small table with a vase, and a window with curtains.

Standard Double Room

8.4 out of 10
Very good
(6 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

A hotel room with bunk beds, a large bed, a chair, and two wall-mounted lamps.

Family Room

9.2 out of 10
Wonderful
(5 reviews)
  • 258 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Single Room

A hotel room with a bed, bedside tables, a nightstand, a wall-mounted artwork, and a window with curtains.

Single Room

7.0 out of 10
Good
(2 reviews)
  • 118 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double or Twin Room

A hotel room with two beds, a desk, a chair, and a window with curtains.

Double or Twin Room

8.0 out of 10
Very good
(4 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room, Annex Building

A hotel room with two beds, a desk, and a window with curtains.

Family Room, Annex Building

  • 258 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

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About the neighborhood

St. Helier

Located in St. Helier, The Norfolk Lodge Hotel is in the suburbs, within a 5-minute drive of St. Helier Town Hall and Port of Jersey. .This hotel is 1.4 mi (2.3 km) from St. Helier Beach and 1.6 mi (2.6 km) from Havre des Pas.

What's nearby

  • The Georgian House - 8 min walk - 0.4 miles
  • St. Helier Town Hall - 11 min walk - 0.6 miles
  • King Street - 12 min walk - 0.7 miles
  • St. Helier Central Market - 13 min walk - 0.7 miles
  • Port of Jersey - 18 min walk - 1.0 mile

Getting around

  • Jersey (JER) - 16 min drive

Restaurants

  • ‪Shuga - ‬12 min walk
  • ‪Kyoto Restobar - ‬7 min walk
  • ‪Locke’s - ‬12 min walk
  • ‪Bella Italia - ‬11 min walk
  • ‪Gerry's Fish Bar - ‬7 min walk

About this property

The Norfolk Lodge Hotel

The Norfolk Lodge Hotel offers 101 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 101 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.
Enjoy recreational amenities such as an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 8:00 AM to 10:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 8:00 AM and 10:00 AM.
The Norfolk Lodge Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby outdoor pool
  • Indoor pool
  • Travel crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • Elevator (31 inch wide door)

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between October 9 and April 3.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and window guards

We should mention

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Norfolk Lodge Hotel
Norfolk Lodge Hotel St. Helier
Norfolk St. Helier
Norfolk Hotel St. Helier
Norfolk Lodge Hotel Jersey/St. Helier
The Norfolk Lodge Hotel Hotel
The Norfolk Lodge Hotel St. Helier
The Norfolk Lodge Hotel Hotel St. Helier

The Norfolk Lodge Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 159 out of 497 reviews
Rating 8 - Good. 230 out of 497 reviews
Rating 6 - Okay. 82 out of 497 reviews
Rating 4 - Poor. 15 out of 497 reviews
Rating 2 - Terrible. 11 out of 497 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service
good breakfast and helpful friendly staff
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed a night only, was okay, a bit old fashioned (and sound isolation wasn't great on that particular one-bed room) but with a little charm, there are very nice outdoors spaces and special mention to Ken at reception who was very friendly and helpful.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The hotel is a great location within walking distance of St Helier town centre, Liberation Square & the seafront. The rooms are good size, clean but tired looking, the hotel could do with a fresh coat of paint. The swimming pool is lovely, clean & a good size though the showers aren’t great, so best going back to your room to shower. Breakfast has a good selection & service was good. Good value for money.
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No air con & record temperatures made life very uncomfortable. Breakfast was excellent with good selection of hot & cold food, All staff were well trained & friendly & very helpful. Our main problem was our room was at the front corner of hotel overlooking a main road & roundabout,the traffic noise was really loud and did not subside until after midnight,the hotel was full until our final day so changing rooms was not an option.
Stayed 7 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food selection especially the evening meals was very good and so were the breakfast. Pleasent staff and very helpful
Stayed 7 nights in Sep 2025
Verified review

8/10 Good

Liked: Amenities, property conditions & facilities
Very nice hotel …..staff very good also
Stayed 3 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Very enjoyable stay. Helpful and friendly staff.
Stayed 2 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and spacious. Staff all very helpful. Had continental breakfast, by choice, which had a good range of choices. Enjoyable break
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet,the food was very nice ,clean and the staff was pleasant .
Stayed 4 nights in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Good location - walking distance into town. Friendly and helpful staff who made us feel very welcome and looked after us throughout our stay.
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel staff very polite and helpful
Stayed 7 nights in Jun 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The best part of this hotel was the friendly, helpful staff. This hotel is well situated if you enjoy lots of walking.
Stayed 7 nights in Jul 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice break

Very welcoming hotel with excellent food. Spotlessly clean and comfortable Pool was lovely and warm Short walk to the front
Stayed 4 nights in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to dislike about the Norfolk Lodge hotel. Staff were pleasent. Rooms were good standard. A lot of food options including the Bar meu and the buffet style dinner. A lot of options at breakfast including a selection of meats. Overall an excellenr place to stay. Would highly recommend.
Stayed 7 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but a bit dated.
Stayed 3 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are clean.... and warm. The heated pool is lovely. Mainly older guests stay. Perfect location for walking into st helier (10- 15 mins). Staff couldnt do enough for you. Food was good, a different selection every night. A nice bar with at least the basics of each type of drink.
Stayed 7 nights in Oct 2025
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Excellent stay, everything was good, only downside was traffic noise and bin collection around 5-30 a.m.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect little gem in St Helier

Another wonderful stay. Staff were fabulous. Room clean and spacious. Food fabulous.
Stayed 3 nights in Sep 2024
Verified review

6/10 Okay

Liked: Cleanliness
Breakfast was good. Some staff not very engaging.
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Friendly staff
Stayed 5 nights in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor swimming pool and gym, very good buffet breakfast, but on a bust road junction
Stayed 2 nights in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very efficient, very helpful and friendly. I didn't try the restaurant for dinner, but I had some bar food - very good, and the breakfast buffet was excellent. My room was clean and comfortable. I would recommend.
Stayed 5 nights in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very dated. On arrival on a very hot day we asked if they had air conditioning that was a NO, we then asked for a fan for the rooms, we told they put on a list asked this for 3 days same reply. They have a nice indoor swimming pool but you cannot open the sliding doors due to bolts rusted in place. Pointed this out to reception, they said they would look at it, still in same position when we left 5 Days later. The overall needs money spending on it We found woodchip wallpaper in the rooms No USB sockets Wi-fi very dated Noisy rooms I brought these points up with the reception staff when checking out , only answer was They hoped we found it different when we next visited??
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, lovely staff

Lovely hotel, the staff were fantastic and the whole place is spotless. The pool was a great facility and the evening entertainment an added bonus. There was plenty of food choices at breakfast although it wasn’t spectacular. We had dinner once in the hotel, which was slightly disappointing so maybe would avoid that but overall it was a fab place to stay.
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Hotel. We shared one family room (2 adults, 2 children, 1 infant), which was quite cosy but worked well for us. The kids enjoyed the indoor pool a lot. The staff was friendly and helpful. The food was good but could have better options for vegetarians. The area is not the prettiest, but the city centre and playgrounds can be reached easily by foot (10-15 minutes).
Stayed 4 nights in Aug 2025