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Quality Inn and Suites St Charles - West Chicago

2.5 star property

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Photo gallery for Quality Inn and Suites St Charles - West Chicago

Lobby
Exterior
Lobby
Lobby
Desk, iron/ironing board, free cribs/infant beds, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
$69
$61 nightly
$69 total
Total with taxes and fees
Feb 18 - Feb 19

Explore the area

View in a map
1600 E Main St, St. Charles, IL, 60174
  • Place, Dellora A. Norris Cultural Arts Center
    ‪19 min walk‬
  • Place, St. Charles Heritage Center and Camp Kane
    ‪3 min drive‬
  • Place, Arcada Theater
    ‪4 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Smoking

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Double Beds, Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(36 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(59 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Smoking

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Room, 1 King Bed, Accessible, Smoking

8.0 out of 10
Very good
(1 review)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Room, 2 Double Beds, Accessible, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Smoking

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Room, 1 King Bed, Smoking

8.0 out of 10
Very good
(1 review)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking (Efficiency)

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Room, 1 King Bed, Non Smoking (Efficiency)

7.6 out of 10
Good
(4 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 King Bed, Non Smoking (Efficiency)

10.0 out of 10
Exceptional
(3 reviews)
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

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  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
3.7 out of 5, Good, 1,003 reviews
$62 nightly
The price is $69
Feb 1 - Feb 2
Total with taxes and fees
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About the neighborhood

St. Charles

When you stay at Quality Inn and Suites St Charles - West Chicago in St. Charles, you'll be near the airport, within a 5-minute drive of Dellora A. Norris Cultural Arts Center and St. Charles Heritage Center and Camp Kane. .This hotel is 1.3 mi (2 km) from Arcada Theater and 1.4 mi (2.2 km) from Steel Beam Theater.

What's nearby

  • Dellora A. Norris Cultural Arts Center - 19 min walk - 1.0 mile
  • St. Charles Heritage Center and Camp Kane - 3 min drive - 1.4 miles
  • Arcada Theater - 4 min drive - 1.4 miles
  • Pottawatomie Park - 4 min drive - 1.4 miles
  • Steel Beam Theater - 4 min drive - 1.4 miles

Getting around

  • Geneva Station - 13 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 50 min drive

Restaurants

  • ‪Taco Bell - ‬13 min walk
  • ‪Panera Bread - ‬3 min drive
  • ‪Dunkin' - ‬18 min walk
  • ‪Panda Express - ‬3 min drive
  • ‪Colonial Cafe - ‬4 min walk

About this property

Quality Inn and Suites St Charles - West Chicago

Hotel in St. Charles with free breakfast and a fitness center
Quality Inn and Suites St Charles - West Chicago offers 122 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers.

This St. Charles hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 122 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, a banquet hall, and a vending machine.
A complimentary self-serve breakfast is served on weekdays from 6:00 AM to 9:30 AM.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in St. Charles? This hotel has 1453 square feet (135 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary self-serve breakfast is served between 6:00 AM and 9:30 AM on weekdays.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking (max 2 spaces per unit)

Food and drink

  • Free self-serve breakfast available 6:00 AM to 9:30 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Playground
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 1,453 square feet of conference space
  • 24-hour business center
  • Meeting room

Outdoors

  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators
The seasonal pool will be open from May to September

Property is also known as

Quality Inn St. Charles
Quality St. Charles
Quality Inn Suites St Charles West Chicago
Quality Inn and Suites St Charles - West Chicago Hotel
Quality Inn and Suites St Charles - West Chicago St. Charles

Quality Inn and Suites St Charles - West Chicago Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 452 out of 1002 reviews
Rating 8 - Good. 308 out of 1002 reviews
Rating 6 - Okay. 135 out of 1002 reviews
Rating 4 - Poor. 59 out of 1002 reviews
Rating 2 - Terrible. 48 out of 1002 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Oct 2025

10/10 Excellent

Karyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here a couple times now and it’s incredibly clean and quiet. The building is older, but it’s ok because it’s so well maintained. I always sleep well and as a woman traveling alone I’ve always felt safe. Parking is easy and it’s in a convenient location.
Stayed 2 nights in Oct 2025

6/10 Okay

Heidy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility had this humidity smell on in the hallways. The double rooms could use a second chair. Overall the place is nice and clean, staff is extremely friendly and helpful.
Stayed 2 nights in Oct 2025

6/10 Okay

GEO

Stayed 2 nights in Oct 2025

2/10 Terrible

Jeri

Traveled with family
Disliked: Amenities
You get what you pay for. Pool is outside, self serve breakfast means nothing hot but waffles, TV didn’t work, no elevator. Staff was friendly, place was clean but I won’t be staying here again.
Stayed 2 nights in Oct 2025

6/10 Okay

Audry

Stayed 5 nights in Sep 2025

10/10 Excellent

Sean

Stayed 2 nights in Oct 2025

8/10 Good

Isabelle, Wauconda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Rooms are comfortable. Very convenient to downtown St. Charles
Stayed 1 night in Oct 2025

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. No complaints.
Stayed 1 night in Sep 2025

8/10 Good

Nicole

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind. Things were generally clean. The workout room was easy to access and clean. There was a stain on my comforter unfortunately and the complimentary breakfast was exclusively carbs with very minimal protein and fruit available, which was a bummer. Overall, for the price it was a good experience with only a few minor things I didn't love.
Stayed 3 nights in Oct 2025

10/10 Excellent

Song

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is very clean, the staffs are nice. The parking is easy. Everything is great! Thanks!
Stayed 1 night in Oct 2025

6/10 Okay

Heather

Traveled with family

Basic Hotel with a Few Issues

The location of this hotel is good but it needs some work. Had an issue at check in time. Part of my group arrived before me and were given a room that wasnt cleaned. When I arrived later we were also given a room that wasnt cleaned. They were quick to assign a different room but it seems bad that we both received dirty rooms. The second room they gave us was fine except there was no lense in the door peep hole.
Stayed 2 nights in Oct 2025

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service, bed was comfy and had the best pillows!!
Stayed 1 night in Oct 2025

2/10 Terrible

Cresencia

Disliked: Cleanliness, property conditions & facilities
Horrible! BED BUGS! Stay away! Booked this hotel for my mom as she needed a place to stay for a few days. The reviews were “very good” and the price didnt seem too bad. First night, my mom saw bed bugs crawling on her Bible as she was sitting on the bed. They kept coming out as she moved the sheets! This was room 260. Staff offered another room for the night and manager never called back instead he had front desk call me to tell me i was getting a full refund. Couldn't even apologize! Horrible experience.
Shes not the most tech savvy but she did manage to capture a picture after i told her to go take one for proof.
Stayed 6 nights in Sep 2025

2/10 Terrible

Paige

Stayed 1 night in Sep 2025

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always good!
Stayed 1 night in Oct 2025

6/10 Okay

Barbara

Liked: Cleanliness
Stayed 1 night in Oct 2025

6/10 Okay

Lori

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Check-in was smooth, but unfortunately, room #244 was not properly cleaned. The bed was unmade, and there was trash left behind by previous guests. It appeared the room hadn’t been cleaned at all. We also had difficulty locating the room within the hotel. When we returned to the front desk, they promptly provided us with a clean room. It seems housekeeping either overlooked this room or didn’t complete their duties.
Stayed 1 night in Oct 2025

8/10 Good

Sarah

Liked: Staff & service, room comfort
Friendly and helpful. The tv and phone didnt work. Some how the hinge-lock/deadbolt locked after we left the room. Ended up having to pick the lock and change rooms.
Stayed 1 night in Oct 2025

10/10 Excellent

Katherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice clean rooms. Easy check in
Stayed 1 night in Oct 2025

8/10 Good

Traci

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Marie

Stayed 2 nights in Oct 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Sep 2025

6/10 Okay

Alexa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I wasn’t aware smoking rooms were still a thing but other than that the staff was very understanding and relocated us. Of course for a fee but so worth the money.
Stayed 1 night in Sep 2025