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Holiday Inn Express & Suites Chicago West - St Charles by IHG

Property class: 2.5

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Photo gallery for Holiday Inn Express & Suites Chicago West - St Charles by IHG

Room amenity
A modern office desk with a desktop computer, keyboard, and printer. There are two chairs and a large window providing natural light.
A gym with treadmills, dumbbells, and exercise equipment.
A hotel lobby with a reception desk, seating area, and a bar.
A hotel room with two beds, a desk, a chair, and a wall-mounted lamp.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $113
$101 nightly
$113 total
Total with taxes and fees
Nov 1 - Nov 2

Explore the area

View in a map
155 38th Ave, St. Charles, IL, 60174
  • Place, Charlestowne Mall
    ‪6 min walk‬
  • Place, Dupage Expo Center
    ‪18 min walk‬
  • Place, Dellora A. Norris Cultural Arts Center
    ‪4 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪59 min drive‬

Room options

View all photos for Standard Room

A bed with white bedding and pillows against a wooden headboard.

Standard Room

8.4 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, bedside tables, a desk, and a chair.

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(32 reviews)
  • 317 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a microwave, a coffee maker, and a desk with a chair.

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(35 reviews)
  • 418 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

A hotel room with two beds, a desk, a chair, a lamp, and a window.

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

9.6 out of 10
Exceptional
(5 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Communications)

A hotel room with a large bed, a TV, a desk with drawers, and a bedside table with a lamp.

Standard Room, 2 Queen Beds (Communications)

7.0 out of 10
Good
(2 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub (Communications, Mobility)

A modern bathroom with a white sink, mirror, toilet, and grab bars.

Studio Suite, 1 King Bed, Accessible Bathtub (Communications, Mobility)

10.0 out of 10
Exceptional
(3 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

Room

Studio Suite, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

9.0 out of 10
Wonderful
(2 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds

Room

Studio Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(7 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed with Sofa bed

Room amenity

Studio Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(10 reviews)
  • 715 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications Accessible)

A hotel room with a large bed, a desk, a chair, a television, and a window with a geometric view.

Standard Room, 1 King Bed, Roll-in Shower (Communications Accessible)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Standard

Room

2 Queen Standard

  • Sleeps 4
  • 2 Queen Beds

DOUBLE TWO QUEEN BEDS

  • Sleeps 4

DOUBLE Accessible

  • Sleeps 4

Similar properties

A hotel lobby with a staircase, seating area, and artwork on the walls.
Quality Inn and Suites St Charles - West Chicago
St. Charles
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.1 out of 5, Very good, 1,001 reviews
$68 nightly
The price is $76
Oct 25 - Oct 26
Total with taxes and fees
Quality Inn and Suites St Charles - West Chicago

About the neighborhood

St. Charles

Located in St. Charles, Holiday Inn Express & Suites Chicago West - St Charles by IHG is within a 5-minute drive of Charlestowne Mall and Dupage Expo Center. .This hotel is 13.9 mi (22.3 km) from NOW Arena and 2.5 mi (4 km) from St. Charles Heritage Center and Camp Kane.

What's nearby

  • Charlestowne Mall - 6 min walk - 0.4 miles
  • Dupage Expo Center - 18 min walk - 1.0 mile
  • Dellora A. Norris Cultural Arts Center - 4 min drive - 1.6 miles
  • Arcada Theater - 6 min drive - 2.7 miles
  • Kane County Fairgrounds - 11 min drive - 4.9 miles

Getting around

  • West Chicago Station - 10 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 54 min drive

Restaurants

  • ‪Chick-Fil-A - ‬2 min walk
  • ‪Portillo's - ‬10 min walk
  • ‪Taco Bell - ‬20 min walk
  • ‪Fire + Wine - ‬9 min walk
  • ‪Starbucks - ‬5 min walk

About this property

Holiday Inn Express & Suites Chicago West - St Charles by IHG

Holiday Inn Express & Suites Chicago West - St Charles by IHG offers 83 accommodations with safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. 37-inch LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 83 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access and a vending machine.
A complimentary self-serve breakfast is served on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
A complimentary self-serve breakfast is served between 7:00 AM and 10:00 AM on weekends.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free self-serve breakfast available on weekends 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • No plastic drinking straws
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Saint Charles Inn
Holiday Inn Express Chicago West St Charles Hotel
Holiday Inn Express Chicago West St Hotel
Holiday Inn Express Chicago West St Charles
Holiday Inn Express Chicago West St
Holiday Inn Express Suites Chicago West St Charles
Holiday Inn Express Suites Chicago West St Charles by IHG
Holiday Inn Express Suites Chicago West St Charles an IHG Hotel

Holiday Inn Express & Suites Chicago West - St Charles by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 398 out of 681 reviews
Rating 8 - Good. 161 out of 681 reviews
Rating 6 - Okay. 69 out of 681 reviews
Rating 4 - Poor. 32 out of 681 reviews
Rating 2 - Terrible. 21 out of 681 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff were professional and personable.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and the staff.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Staff & service
This Holiday Inn Express just needs some love. The facilities need maintenance. The staff was nice and the room was as clean as it could be. It is time Holiday Inn Express St. Charles for a remodel or even some maintenance on this facility.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice stay visiting family in the area.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very nice people , everything clean , very good breakfast
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Extremely late check in but it was flawless and the staff was happy to help. Room was clean!
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to Geneva and St Charles for shopping. Breakfast was plentiful and fresh. A lot to choose from with different options daily.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very clean, friendly staff
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and staff was friendly
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean, staff was great. The sub floor in the room was not attached correctly. It sounded like someone knocking on the door every time we walked across the room. Also, bathroom needs more light, toilet is too small for a grade school and the tub/shower has NO non-slip surface. Not safe.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean room; 24/7 coffee; breakfast buffet
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay if in the area
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Amenities
Very kind staff and quick check in service.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, but the bathroom is very dark
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room… one of the Best Free Breakfast I have had at a hotel
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Yes
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay!
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Great staff, friendly and helpful
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel and location.
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient location, incredibly friendly staff!
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
clean loved it
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Would definitely stay again
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very Great Hotel and Location!
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in St Charles.
Stayed 2 nights in Oct 2024