This property has a great location - incredible views of the canyon, near a bus stop, dining, grocery store, bike rentals. We loved the outdoor sitting areas. The continental breakfast should be marketed as a 'grab & go' bagged breakfast. The staff customer service was inconsistent. I asked the front desk if there was a pharmacy nearby and she said "I don't know - I'm not from here." when a better response would've been "I'm not sure, let me find out for you." The lobby closes at 9pm and we arrived a little after 10pm in pitch dark and couldn't find our room as the directions they left told us to go to the wrong building. The rooms are new and nice, but there's opportunity to improve customer service.