I previously stayed in one of their rooms back in May and had a wonderful experience, which encouraged me to book the same room again for a special occasion, my birthday. This time, I reserved the room for two nights. Unfortunately, my recent stay fell short of the standards I experienced during my first visit.
When I arrived, my room was not ready, and I had to wait approximately 30 minutes while housekeeping completed their work. However, upon entering the room, it was immediately clear that it had not been properly cleaned. There were leftover party decorations from a previous guest, and the bathtub still had visible body residue. Since the tub was one of the main reasons I booked this particular room, I ended up purchasing my own cleaning products and scrubbing it myself before use.
In addition, the pillows had makeup stains on them, despite the fact that I do not wear makeup, raising concerns about whether the linens had been changed. The in-room menu and privacy signs were sticky and unclean. One of the lamps was broken and would not stay upright, and I also noticed spider webs in several corners of the room, along with visible spiders that I had to kill during my stay.
This experience was disappointing, especially since I had high expectations based on my previous visit. I’m sharing this feedback in the hope that it helps improve the cleanliness and upkeep of the rooms for future guests.