I wanted to share some important feedback about my experience. If the interior walkway to the front desk is going to be closed, guests should be notified in advance—especially during bad weather. It was cold, rainy, and windy during my stay, and had I known we’d need to walk outside to reach the front desk, I could have prepared with appropriate clothing or an umbrella. Instead, I was caught completely off guard.
Another concern occurred when I visited the front desk to request a couple of towels. After waiting in line for about 15 minutes, the clerk, Joshua, took my request but then proceeded to assist a man behind me before completing it. As a solo female traveler, this made me feel overlooked and uncomfortable.
At checkout, the walkway we were instructed to use was blocked off by workers, forcing me to exit through a side door onto an uneven path with mud puddles. Again, this could have been avoided with clearer communication about the ongoing renovations and their impact on guest access.
The first two days of my stay were perfectly fine, but the lack of notice about construction, the unsafe and inconvenient detours, and being disregarded at the front desk made the remainder of my stay disappointing. Overall, I did not feel safe or welcomed as a solo female traveler. I hope the hotel takes this feedback seriously to improve communication and guest experience moving forward.