Hilton Garden Inn South Padre Island Beachfront

Checked in on my birthday. Got a room facing a wall and a balcony overlooking A/C units when the picture on Expedia shows a view. I call downstairs and they tell me it’s Expedia’s fault for putting a picture of a view for that specific room rate. I pay and get a different room. Second day my room card doesn’t work bc they checked me out. They didn’t properly do the room change in their system. This is even after I went downstairs to make sure they had done it properly. It’s all about hospitality and making your guest feel welcome and excited to return. I’ve been here before and the hotel grounds are great. Pool area is nice and the short walk to be beach is what made me go back. I don’t think it’s required for them to wish me a happy birthday but upon check in the girl new. Not a single have a great day regardless of birthday or not. When I changed rooms, I said I don’t want my birthday view to be these A/C units. Guy said nothing to me. Literally nothing. Second guy just gave me the key. No warm enjoy your stay. Zero customer service. Lack of training. Lack of any type of emotion. I must’ve interacted with 4-5 different employees. All the same. I wish I could upload a photo to show you the first room. C’mon! It’s so misleading. Front desk says it happens a lot. Then why not change it? He says it’s all Expedia’s fault.

Everything you have to do for yourself. No one to help set up jet ski, parasailing, golf cart rental, couldn't charge to room systems were down several times, there was no chairs at the beach for people staying there unless they wanted to rent them. They were under staffed. had to wait for everything. not s great trip.