We took Deluxe room and it was fully paid before we arrived. I was given a room on top of where big tourist buses parked. When I requested to change, staff said if I need a quiet room, should be booked in mountain, not in the city. The best room in the hotel given the worse location. People spoke standing right under my window till mid-night. Whole night I can hear the cars. Even it was very hot I had to keep the window close. No AC, window closes was terrible. Staff comments are very unprofessional.