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JEN Singapore Orchardgateway by Shangri-La

4.0 star property

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Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
City view
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Room service
$223
$204 nightly
$223 total
Total with taxes and fees
Jan 2 - Jan 3, 2026

Explore the area

View in a map
277 Orchard Road, Singapore, 238858
  • Place, Orchard Central
    ‪1 min walk‬
  • Place, Orchard Road
    ‪2 min walk‬
  • Place, ION Orchard
    ‪10 min walk‬
  • Airport, Singapore (SIN-Changi)
    ‪25 min drive‬

Room options

View all photos for Club Deluxe Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room

  • Sleeps 3

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(12 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(71 reviews)
  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(60 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 592 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Room, 1 King Bed

8.8 out of 10
Excellent
(12 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room, City View

8.6 out of 10
Excellent
(16 reviews)
  • 291 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

8.8 out of 10
Excellent
(21 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Family Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Family Room

  • Sleeps 3

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Superior king Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior king Room

  • Sleeps 2

View all photos for Deluxe twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe twin Room

  • Sleeps 2

View all photos for Deluxe King Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe King Room

  • Sleeps 3

View all photos for Superior City View twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior City View twin Room

  • Sleeps 2

View all photos for Superior City View king Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior City View king Room

  • Sleeps 2

View all photos for Club twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club twin Room

  • Sleeps 2

View all photos for Club king Room

In-room safe, desk, blackout drapes, iron/ironing board

Club king Room

  • Sleeps 2

View all photos for Club Panorama twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Panorama twin Room

  • Sleeps 2

View all photos for Club Panorama king Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Panorama king Room

  • Sleeps 3

View all photos for Superior Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room

  • Sleeps 2

View all photos for Deluxe Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room

  • Sleeps 3

View all photos for Superior City View Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior City View Room

  • Sleeps 2

View all photos for Club Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Room

  • Sleeps 2

View all photos for Club Panorama Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Panorama Room

  • Sleeps 2

Similar properties

Exterior
Holiday Inn Singapore Orchard City Centre by IHG
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 1,002 reviews
$195 nightly
The price is $213
Jan 12 - Jan 13, 2026
Total with taxes and fees
Holiday Inn Singapore Orchard City Centre by IHG

About the neighborhood

Singapore

JEN Singapore Orchardgateway by Shangri-La is centrally located in Singapore, a 3-minute walk from Orchard Central and a 3-minute drive from National Museum of Singapore. .This hotel is 1.9 mi (3.1 km) from Peranakan Museum.

What's nearby

  • Orchard Central - 1 min walk - 0.1 miles
  • Orchard Road - 2 min walk - 0.1 miles
  • ION Orchard - 10 min walk - 0.6 miles
  • Robertson Quay - 12 min walk - 0.7 miles
  • National Museum of Singapore - 15 min walk - 0.8 miles

Getting around

  • Somerset Station - 1 min walk
  • Kempas Baru Station - 33 min drive
  • Singapore Changi Airport (SIN) - 29 min drive

Restaurants

  • ‪Heytea - ‬3 min walk
  • ‪Saizeriya Ristorante E Caffe - ‬1 min walk
  • ‪Tsuta - ‬3 min walk
  • ‪Guzman y Gomez - ‬2 min walk
  • ‪D'life Orchard Gateway - ‬1 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

Central Singapore hotel connected to a shopping center, steps from Orchard Central
JEN Singapore Orchardgateway by Shangri-La offers 499 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 499 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Take advantage of recreational opportunities offered, including a 24-hour health club, an outdoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Satisfy your appetite for lunch, dinner, or brunch at Makan at Jen, a restaurant which specializes in international cuisine, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a computer station, express check-in, and express check-out. Planning an event in Singapore? This hotel has 452 square feet (42 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Trippi - This poolside rooftop bar serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Makan at Jen
  • Trippi

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 452 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SGD 107.91 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SGD 45.14 for adults and SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Pool access available from 6:00 AM to 10:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 750 out of 1122 reviews
Rating 8 - Good. 279 out of 1122 reviews
Rating 6 - Okay. 61 out of 1122 reviews
Rating 4 - Poor. 15 out of 1122 reviews
Rating 2 - Terrible. 17 out of 1122 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location easy to go shopping and food places. Next to MRT entrance and also shopping mall.
Stayed 2 nights in Aug 2025

10/10 Excellent

Savio Jude

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 5 nights in Aug 2025

10/10 Excellent

Yannie

Stayed 3 nights in Aug 2025

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool which is the real selling point of the hotel. Rooms are on the small size for some of the cheaper rooms, but clean and comfortable. Breakfast can get very bus, otherwise good offering is made.
Stayed 3 nights in Aug 2025

10/10 Excellent

Foo Bang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Strategic location

Great location, above shops and mrt station. Comfortable stay. Nice pool.
Stayed 1 night in Aug 2025

10/10 Excellent

Joyce

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Yihyi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in the city

I was there with my 7yo for a week. It was our second stay with Jen Orchard Gateway. We love everything about the hotel. From the great location with direct access to MRT, lovely staff, nice breakfast buffet, well designed room, nice swimming pool with pool side lounge. Everything is clean and well maintained. Would love to stay with the hotel again.
Stayed 7 nights in Aug 2025

6/10 Okay

Yee Yin

Liked: Cleanliness, property conditions & facilities, room comfort

Great location

Room is clean and bright. Not much of a view for my room. Separate toilet and shower cubicle. Have to wear your clothes outside so not much privacy if not alone
Stayed 1 night in Aug 2025

10/10 Excellent

Andi Vany

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Puneet

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

darren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Ee Chieng

Stayed 1 night in Aug 2025

10/10 Excellent

Les

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our overall stay was magical! Special thanks to Rebecca, who ensured our stay was extra special!
Stayed 2 nights in Aug 2025

10/10 Excellent

Nola

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facilities and very convenient to shopping and MRT
Stayed 4 nights in Aug 2025

8/10 Good

Lai Leng

Stayed 1 night in Aug 2025

10/10 Excellent

Jacqueline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My fav hotel in Singapore

Fantastic quiet rooms. Well located to grab things from 7 Eleven or the other many stores downstairs. Beautiful rooftop pool too.
Stayed 2 nights in Jul 2025

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

peata

Stayed 3 nights in Jul 2025

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well located city hotel with rooftop pool

Great location right in the heart of a shopping district. Room was practical for a city hotel with a comfortable bed, not much privacy in the frosted glass bathroom. Rooftop pool was a huge benefit and turned out to a good vantage point to watch the fireworks. They were also really flexible at check out, allowing us to use the pool and shower facilities before our evening flight.
Stayed 3 nights in Jul 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jen’s a little magic in the centre of Singapore

Jen’s by Shangri-La is wonderful place to stay, so close to shops and transport. It makes getting around Singapore a breeze. All the shops and I mean shopping centres are world class as are the amazing brands and experiences. The rooftop bar is a let down, which is really disappointing when the view across to Marina Bay Sands is awe inspiring
Stayed 4 nights in Jul 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in the shopping area of Singapore. MRT right next door making it easy to get around. Friendly staff and wide range of food options for the breakfast.
Stayed 3 nights in Jul 2025