When I arrived and checked in, there was no one at the front desk and even the kiosk was offline. It took about 15 min for anyone to show up. Then after checking me in, she informed me the building had no water and there was no estimate of when it would be back on. I asked her to call me while we were out if they thought it was not going to be back on before end of night and they never contacted me. She also said she would refund me if the water was not turned on before end of that day, which it was, and they have yet to refund my room fees and we were there over 2 weeks ago. I had stayed here in the past and we have issues every time. This was the last straw for me as I am now unable to get a hold of anyone for the refund I was promised. Very frustrating, not clean as they could be, and overall the staff were all so unhelpful with everything.