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Hotel New Palace

3.0 star property

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Photo gallery for Hotel New Palace

Property amenity
Daily buffet breakfast (JPY 1540 per person)
Property amenity
Restaurant
Down comforters, desk, blackout drapes, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
  • Housekeeping
$97
$88 nightly
$97 total
Apr 28 - Apr 29

Explore the area

View in a map
7683-18 Shingu, Shingu, Wakayama, 6470081
  • Place, Kumano Hayatama Taisha
    ‪12 min walk‬
  • Place, Kamikura Shrine
    ‪17 min walk‬
  • Place, Yoshino-Kumano National Park
    ‪7 min drive‬

Room options

View all photos for Single Twin Room, Non Smoking

Down comforters, desk, blackout drapes, free WiFi

Single Twin Room, Non Smoking

9.0 out of 10
Wonderful
(15 reviews)
  • City view
  • 248 sq ft
  • Sleeps 2
  • 1 Twin Bed and 1 Large Twin Bed

View all photos for Single Twin Room, Smoking

Down comforters, desk, blackout drapes, free WiFi

Single Twin Room, Smoking

8.0 out of 10
Very good
(3 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 Twin Bed and 1 Large Twin Bed

Twin Room-Non-Smoking

  • Sleeps 2

View all photos for Single Room - Non-smoking

Down comforters, desk, blackout drapes, free WiFi

Single Room - Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 1

View all photos for Double Room With Bath

Down comforters, desk, blackout drapes, free WiFi

Double Room With Bath

  • Sleeps 2

View all photos for Single Twin Room, Smoking

Down comforters, desk, blackout drapes, free WiFi

Single Twin Room, Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

View all photos for Single Room-Smoking

Down comforters, desk, blackout drapes, free WiFi

Single Room-Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2

View all photos for Double Room With Bath

Down comforters, desk, blackout drapes, free WiFi

Double Room With Bath

  • Sleeps 2

About the neighborhood

Shingu

With a stay at Hotel New Palace in Shingu, you'll be within a 15-minute walk of Sacred Sites and Pilgrimage Routes in the Kii Mountain Range and Sato Haruo Memoria Museum. .This hotel is 0.6 mi (0.9 km) from Kumano Hayatama Taisha and 1.1 mi (1.8 km) from Kamikura Shrine.

What's nearby

  • Sacred Sites and Pilgrimage Routes in the Kii Mountain Range - 8 min walk - 0.5 miles
  • Kumano Hayatama Taisha - 12 min walk - 0.6 miles
  • Sato Haruo Memoria Museum - 12 min walk - 0.6 miles
  • Kamikura Shrine - 17 min walk - 0.9 miles
  • Yoshino-Kumano National Park - 7 min drive - 1.0 mile

Getting around

  • Kii-Katsuura Station - 24 min drive

Restaurants

  • ‪マジックピエロ - ‬1 min walk
  • ‪丹福 - ‬1 min walk
  • ‪熊野の味処 味斗 - ‬5 min walk
  • ‪平成飯店 - ‬5 min walk
  • ‪東宝茶屋 - ‬5 min walk

About this property

Hotel New Palace

Hotel New Palace offers 93 air-conditioned accommodations with slippers and hair dryers. Beds feature down comforters. 24-inch Smart televisions come with digital channels.

Bathrooms include shower/tub combinations with deep soaking bathtubs, bidets, toilets with an electronic bidet, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 93 air-conditioned rooms featuring refrigerators and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include desks and electric kettles, and housekeeping is provided daily.
Take advantage of recreation opportunities such as bicycles to rent, or other amenities including complimentary wireless internet access and a television in a common area. Additional amenities at this hotel include a banquet hall and a vending machine.
At Hotel New Palace, enjoy a satisfying meal at the restaurant. Buffet breakfasts are available daily from 6:30 AM to 9:00 AM for a fee.
Featured amenities include luggage storage, laundry facilities, and an elevator.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:00 AM.
Hotel New Palace has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: JPY 1,540 per person
  • A restaurant

Things to do

  • Bicycle rentals
  • TV in common areas

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 24-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 6:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

This property does not allow children

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 1540 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

HOTEL NEW PALACE Shingu
NEW PALACE Shingu
HOTEL NEW PALACE Hotel
HOTEL NEW PALACE Shingu
HOTEL NEW PALACE Hotel Shingu

Hotel New Palace Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 121 out of 253 reviews
Rating 8 - Good. 99 out of 253 reviews
Rating 6 - Okay. 26 out of 253 reviews
Rating 4 - Poor. 1 out of 253 reviews
Rating 2 - Terrible. 6 out of 253 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

May

Disliked: Cleanliness, amenities, property conditions & facilities
A big cockroach was crawling on the bed when I lifted the comforter. Luckily, my husband was with me and killed the pest. I informed the front desk, but besides some insincere apologies, nothing was done. I had to ask the receptionist to come to the room to remove the pest and change the bed linens. I was glad it was just a one-night stay. I will never return, even if it were a free stay—no way.
Stayed 1 night in Nov 2025

10/10 Excellent

Naomi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are bigger compared to typical ones in Japan. Love the onset.
Stayed 1 night in Oct 2025

6/10 Okay

Kathy

Traveled with family
The hotel is ideal to use as a base for Kumano Kodo trail as it is has regular buses to all the tourist areas. The hotel is quite basic but this is a small town. I would encourage all to try the local restaurants which look like they may or may not be open but be brave and you will eat some amazing food. The Tourist Info Centre is excellent and very helpful - with english speaking offering.
Stayed 2 nights in Aug 2025

8/10 Good

CAMILO

Stayed 1 night in Mar 2025

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and we had a room with view over castle ruins. Easy to walk to Grand Shrine. Rooms were a good size for Japan
Stayed 2 nights in Mar 2025

10/10 Excellent

Pamela

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel New Palace is a real gem in Shingu

I am so happy I found Hotel New Palace. The rooms are clean and large, staff is gracious, breakfast is really good. The onsen is a bonus. So nice for a relaxing soak every evening. I would definitely recommend this hotel and will stay here in the future if I return to Shingu.
Stayed 6 nights in Mar 2025

8/10 Good

william

Liked: Amenities
This was a nice place to stay. Great breakfast and good location.
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice big, new, clean room. Amazing breakfast buffet. Convenient walk to the station, castle ruins, and Taisha. A little confusing at first because you enter on the ground floor by the parking garage, but the check in lobby is on the third floor. Just go up and have a nice stay.

6/10 Okay

Vincent

Liked: Cleanliness, staff & service, amenities
L’hotel est propre. Par contre, il y a des chambres fumeurs. A cause de ca , malgré que notre chambre était non fumeur, il y avait une odeur de cigarette. Au niveau du confort, les lits ont un matelas dur. Tout de meme acceptable comme chambre pour le prix
Stayed 3 nights in Sep 2024

10/10 Excellent

China

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
An enjoyable stay with nice helpful staff, thanks
Stayed 1 night in Oct 2023

2/10 Terrible

KIYOMICHI

Stayed 1 night in Jun 2023

10/10 Excellent

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great value for the money if you decide to stay in Shingu. Rooms are clean and comfortable. It is Japanese business hotel so it runs efficiently and smoothly. The area is not aesthetically pleasing but it has all you need in regards to restaurants and shops to pick up stuff. Highly recommended.
Stayed 1 night in Feb 2023

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 4 nights in Aug 2022

10/10 Excellent

Rson, HK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious Rooms, 6-7 minute walk from station, the shrine and some restaurants within walking distance
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Yoshihiro

Stayed 1 night in Oct 2025

10/10 Excellent

Okuda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Hitoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

awazu

Business traveler
Liked: Cleanliness, staff & service, amenities
お部屋も広くて、コスパ良く、快適に過ごせたのと大きくないけど浴場があって良かったです。
Stayed 1 night in Nov 2025

8/10 Good

Masao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大浴場があるのがとてもいいです。混んでいて喫煙の部屋しか取れなかったのが残念。
Stayed 1 night in Oct 2025

10/10 Excellent

Man Wai

Liked: Cleanliness, staff & service, property conditions & facilities
good location
Stayed 1 night in Oct 2025

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025