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Grand Mercure Ise-shima Resort & Spa

4.0 star property

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Photo gallery for Grand Mercure Ise-shima Resort & Spa

Combined shower/tub, free toiletries, hair dryer, slippers
Restaurant
Exterior
In-room safe, blackout drapes, free WiFi, bed sheets
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
The current price is $72
$63 nightly
$72 total
Jun 15 - Jun 16

Explore the area

View in a map
939-6 Aza-Kasatori, Matoya, Isobe-cho, Shima, Mie-ken, 517-0295
  • Place, Ise-Shima National Park
    ‪1 min walk‬
  • Place, Matoya Bay Bridge
    ‪7 min walk‬
  • Place, Shima Spain Village
    ‪3 min drive‬

Room options

View all photos for Classic Room, Japanese style, 4 futon beds, Mountain View

A traditional Japanese room with tatami flooring, a low table, a sofa, a TV, and a window with a view.

Classic Room, Japanese style, 4 futon beds, Mountain View

7.6 out of 10
Good
(12 reviews)
  • Mountain view
  • 355 sq ft
  • Sleeps 7
  • 4 Twin Futons
  • Free WiFi

View all photos for Classic Room, Japanese style, 4 futon beds, Oceanview

A traditional Japanese room with tatami flooring, a low table, a sofa, a TV, and a window with a view.

Classic Room, Japanese style, 4 futon beds, Oceanview

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 388 sq ft
  • Sleeps 7
  • 4 Twin Futons
  • Free WiFi

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

A hotel room with a bed, a desk with a television, a chair, a sofa, and a large window offering a city view.

Classic Room with 2 single beds and 1 sofa bed, Mountain view

8.0 out of 10
Very good
(25 reviews)
  • Mountain view
  • 388 sq ft
  • Sleeps 5
  • 3 Twin Beds
  • Free WiFi

View all photos for Japanese Modern Room, 2 Single Beds and 3 Futon Bed, Ocean/Sea view

Japanese Modern Room, 2 Single Beds and 3 Futon Bed, Ocean/Sea view | In-room safe, blackout drapes, free WiFi, bed sheets

Japanese Modern Room, 2 Single Beds and 3 Futon Bed, Ocean/Sea view

7.8 out of 10
Good
(8 reviews)
  • Sea view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds
  • Free WiFi

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

  • Sea view
  • 388 sq ft
  • Sleeps 7
  • 2 Twin Beds and 3 Twin Futons
  • Free WiFi

View all photos for Superior Room with 2 single beds and 2 extra beds, Mountain view

Superior Room with 2 single beds and 2 extra beds, Mountain view | In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room with 2 single beds and 2 extra beds, Mountain view

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 355 sq ft
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds
  • Free WiFi

View all photos for Superior Room, Multiple Beds, Ocean View

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room, Multiple Beds, Ocean View

8.6 out of 10
Excellent
(9 reviews)
  • Sea view
  • 388 sq ft
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds
  • Free WiFi

View all photos for Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

  • Mountain view
  • 775 sq ft
  • Sleeps 9
  • 2 Twin Beds and 4 Twin Futons
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Sea View (Hollywood Twin)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 2 Twin Beds, Sea View (Hollywood Twin)

  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

Classic Room, Multiple Beds, Mountain View (Hollywood Twin) | In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

  • Sleeps 6
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Room, Multiple Beds, Sea View (Japanese Western Style)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Multiple Beds, Sea View (Japanese Western Style)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 8
  • 4 Twin Beds
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Sea View (High Floor)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 2 Twin Beds, Sea View (High Floor)

  • Sleeps 8
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 3 Twin Beds, Non Smoking, Mountain View (High Floor)

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room, 3 Twin Beds, Non Smoking, Mountain View (High Floor)

  • Sleeps 8
  • 3 Twin Beds
  • Free WiFi

View all photos for Superior Room, 3 Twin Beds, Non Smoking, Ocean View (High Floor)

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room, 3 Twin Beds, Non Smoking, Ocean View (High Floor)

  • Sleeps 8
  • 3 Twin Beds
  • Free WiFi

View all photos for Deluxe Suite, Multiple Beds, Sea View

In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Suite, Multiple Beds, Sea View

  • Sleeps 9
  • 4 Twin Beds
  • Free WiFi

View all photos for Deluxe Suite, Multiple Beds

In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Suite, Multiple Beds

  • Sleeps 6
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Mountain View

Classic Room, 2 Twin Beds, Mountain View | In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 2 Twin Beds, Mountain View

  • Sleeps 8
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Superior Room, 3 Single Beds (Hollywood Twin), 1 Trundle Bed

Family Superior Room, 3 Single Beds (Hollywood Twin), 1 Trundle Bed | In-room safe, blackout drapes, free WiFi, bed sheets

Family Superior Room, 3 Single Beds (Hollywood Twin), 1 Trundle Bed

  • Sleeps 4
  • 3 Twin Beds
  • Free WiFi

View all photos for Classic Suite, Multiple Beds, Mountain View

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Suite, Multiple Beds, Mountain View

  • Sleeps 9
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

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About the neighborhood

Shima

Located in Shima, Grand Mercure Ise-shima Resort & Spa is a 2-minute drive from Shima Spain Village and 10 minutes from Ago Bay. .This hotel is 5.6 mi (8.9 km) from Yokoyama Observatory and 11.9 mi (19.2 km) from Mikimoto Pearl Island.

What's nearby

  • Ise-Shima National Park - 1 min walk - 0.0 miles
  • Matoya Bay Bridge - 7 min walk - 0.4 miles
  • Shima Spain Village - 3 min drive - 1.1 miles
  • Ise Grand Shrine, Inner Shrine - 42 min drive - 17.4 miles
  • Goza Shirahama Beach - 51 min drive - 19.9 miles

Getting around

  • Ugata Station - 11 min drive
  • Chubu Centrair Intl. Airport (NGO) - 148 min drive

Restaurants

  • ‪チュロス専門店 チュレリア - ‬5 min drive
  • ‪レストラン エルパティオ - ‬4 min drive
  • ‪レストラン アルハンブラ - ‬5 min drive
  • ‪カフェ ミカサ - ‬4 min drive
  • ‪はま寿司 167号志摩店 - ‬8 min drive

About this property

Grand Mercure Ise-shima Resort & Spa

Grand Mercure Ise-shima Resort & Spa offers 372 accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor public bath (no minerals) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
Make yourself at home in one of the 372 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include safes and blackout drapes/curtains, and housekeeping is provided daily.
Enjoy recreational amenities such as hot springs and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, shopping on site, and a banquet hall.
Enjoy a satisfying meal at ビュッフェ会場「DINING -Le Sensor serving guests of Grand Mercure Ise-shima Resort & Spa. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.
Featured amenities include a 24-hour front desk, an elevator, and a vending machine. A train station pick-up service is provided at no charge, and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
ビュッフェ会場「DINING -Le Sensor - Onsite buffet restaurant.
THE LOUNGE - Onsite lobby lounge. Open daily.
ONSEN LOUNGE - Onsite lobby lounge. Open daily.

All inclusive details

All-inclusive room rates at Grand Mercure Ise-shima Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free train station pick-up and drop-off shuttle from 3:00 PM to 5:30 PM
  • Train station shuttle at scheduled times
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,800 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • ONSEN LOUNGE
  • THE LOUNGE
  • ビュッフェ会場「DINING -Le Sensor

Things to do

  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's pool
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Spa

  • Hot springs
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Elevator (35 inch wide door)
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchairs on site

More

  • 12 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Refrigerator

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3800 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The seasonal pool will be open from July to August
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ise-Shima Royal Hotel
Ise-Shima Royal
Hotel Resorts ISE-SHIMA
Resorts ISE-SHIMA
Ise Shima Royal Hotel
Hotel Resorts ISE SHIMA
Mercure Ise Shima & Spa Shima
Grand Mercure Ise shima Resort Spa
Grand Mercure Ise-shima Resort & Spa Hotel
Grand Mercure Ise-shima Resort & Spa Shima
Grand Mercure Ise-shima Resort & Spa Hotel Shima

Grand Mercure Ise-shima Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 137 out of 548 reviews
Rating 8 - Good. 213 out of 548 reviews
Rating 6 - Okay. 122 out of 548 reviews
Rating 4 - Poor. 49 out of 548 reviews
Rating 2 - Terrible. 27 out of 548 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Daren

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay. Food options clearly geared toward the domestic traveler but, if you're planning to stay here to visit Spain Village or Ise Shrine, it's perfectly fine.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Oya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could stay very comfortable:) will choose this hotel again.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

It’s convenient to stay here near train station and it’s walking distance to the main street to hang.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Eleazar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was exquisite! Comfortable beds and modern decor. Extremely comfortable. We got breakfast with our stay and we're so glad we did. What an amazing spread! The only thing lacking was juice. Highly recommended!
Stayed 1 night in Jul 2025
Verified

8/10 Good

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view
Stayed 1 night in Feb 2025
Verified

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
* Our room was spacious and comfortable, 😊but badly lit. 🙄 There were only a few spotlights which left parts of the room, notably the area in front of the window, in darkness once the sun had set. 🌇 * There was no milk or cream in the room for our coffee and tea. But a member of of the reception staff provided a small jug of milk. At breakfast, we got more milk in a paper cup. * The temperature in the room was good, so we didn't need to use the air conditioner. However, the large mirror in the bathroom was not heated, so it misted up after a shower, and we couldn't use it until the mist had cleared. 💨 * We were pleasantly surprised to discover that the stay was "all inclusive". This meant that we could enjoy beer or wine or spirits (such as high-quality, Japanese whisky, choya, gin etc) with our meal. These were also freely available in the afternoon and evening in the lounge. 🍷 * The food was good, with a big selection. 🍲But, unlike some other hotels, there was no "dish of the day"; the food offered was always the same. Also, we were disappointed that there was no tempura.🍤 I enjoyed the soft ice cream, which was even available at breakfast! 🍦🍨 * Check-in was easy as the man doing it spoke very good English. There were 5 desks open when we arrived at about 3pm, so hardly any waiting at all! 😊 * However, there only 3 lifts (elevators) and at peak times the queues were long. 😒 * There was nothing to do outside the hotel unless you had a car. We knew this, so OK.
Stayed 4 nights in Jan 2026
Verified

4/10 Poor

Tomoko

海は見えたがプールはシーズンオフ
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

eika

混んではいたが満足であった
Stayed 1 night in Mar 2026
Verified

8/10 Good

Kiyoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
平日にかかわらず宿泊客が多かったが、快適に過ごせた。
Stayed 1 night in Mar 2026
Verified

8/10 Good

NAOMI

Liked: Cleanliness
ビュッフェの料理がどれも美味しかったです！ただエレベーターが３台しかなく、すごく待ったりしたのが残念でした。 子供たちもまた泊まりたいと話していました
Stayed 1 night in Feb 2026
Verified

8/10 Good

TOMOYUKI

Liked: Cleanliness, amenities, property conditions & facilities
駐車場も広く、施設もとても綺麗でした。 ただ、エレベーターがどこの階に居るのか分からず結構待ちました。宿泊したフロアが5階だったこともあり、チェックアウト時ロビーへ降りる際に全然エレベーターに乗れず、スーツケースを2つ持って階段で降りる羽目になりました。
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Nakatsukasa

Liked: Staff & service, amenities
温泉、オールインクルーシブ、めちゃ良かった
Stayed 1 night in Feb 2026
Verified

4/10 Poor

kouichi

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
バイキングがもひとつだった
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Chiharu

２回目の宿泊でした。 しゃぶしゃぶを楽しみにしていたので、牛鍋になっていて残念でした。刺身は美味しかったです。ラウンジは混むので二つとも空けておいてもらえると嬉しいです。
Stayed 1 night in Jan 2026
Verified

8/10 Good

Yukako

Liked: Cleanliness, amenities, property conditions & facilities
ゆっくりと余裕のあるお部屋やお風呂　ラウンジが開放されてたのも良かったです
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Kaori

Disliked: Cleanliness, amenities, property conditions & facilities
まず、３時からチェックイン開始で１６時頃着いたら長蛇の列でした。なのに受付３人での対応でした。建物が元々古いから仕方ないのですが、エレベーターが3機しかなく非常に遅い。他の利用客も言っていた。特に食事時、チェックインアウト時はかなり待たされる。バイキングが自慢との事だったが、特に美味しいと思える物が何もなかった。食事会場の席が少ないのと、飲み放題で近くに座れた人が食べ終わっても飲みながらいつまでもいるので隣の会場か通路しか空いてない。部屋のテレビがwifiに繋がっていないので今時YouTubeが見れない。部屋にある水のボトルは蓋閉めても注ぐ時結構漏れる。浴場もたいした事ない。 唯一良かったのは、オールインクルーシブなのでチェックインできるまで子供達は飲み物飲んだりラムネなどのお菓子つまみながら待っていられる所とアルコール飲み放題な所。 結構遠かったのにこのクオリティなのでもう行かない。
Stayed 1 night in Jan 2026
Verified

8/10 Good

MIYOKO

Liked: Cleanliness
大浴場の係の方の感じが良かったです
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

i

Disliked: Amenities, property conditions & facilities
初めての旅行で楽しみにしてましたが、フリードリンク、アルコール飲み放題わいつでもありがたいけど食事の時に席を取るのに大変でしかも客がいすぎてとにかくうるさいし、松阪牛だけ長蛇の列。鯛の刺身なんて薄くイカみたいに小さくパサパサで最悪。温泉わ内風呂わぬるくみんな露天風呂に入るなり暖かい〜内風呂ぬるかったって言ってる人が多く私も同感でした。 朝食バイキングわ比較的人も少なく 食べ物わぼちぼちあったけど 和食わ充実してたかなと思います。 あとアメニティが人数分なかった、歯ブラシわあってもカミソリとくしわ一個しかなかったのわ困った。あと部屋が暗すぎ
Stayed 1 night in Jan 2026
Verified

4/10 Poor

??

Liked: Cleanliness, amenities, property conditions & facilities
客室、設備等はよかったですが、夕方のブッフェは最悪でした。牛鍋がほしくで並んでいるのに、牛鍋のところから割込が多数。 口論になるし、後ろに並んでいる方からは不満の声が。 スタッフの方も忙しいと思いますが、並び方については早急に考えた方が良いと思います。混みすぎです。 2度と食事会場には行きたくないです。
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Nagahisa

客室は広々として過ごしやすかった。ユニットバスは古さはあるものの清潔感はありました。
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

SATOMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
エレベーター混雑がすごかった
Stayed 1 night in Dec 2025
Verified

8/10 Good

TAKEHITO

Liked: Cleanliness, amenities, property conditions & facilities
非常に混んでいましたが、食事や部屋は満足でした。
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

モーター

Liked: Cleanliness, amenities
最高のコスパです 伊勢志摩行く時は必ず泊まりたいです
Stayed 1 night in Dec 2025
Verified

8/10 Good

Shoichi

Liked: Cleanliness, staff & service, amenities
スタッフの対応はとても良かったです。特別何かというわけでもなく満足のいく1泊でした。また，次回も泊まりに行きたいと思います。 酒好きの友人はとても感激しておりました。
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Takuya

Liked: Cleanliness, property conditions & facilities
チェックインから夕食、朝食からチェックアウト時のエレベーターの混雑を緩和して欲しい。エレベーターが到着しても乗れない事が多々ありました。 食事のメニューの多さは嬉しかったです。
Stayed 1 night in Dec 2025