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Grand Hyatt Shenzhen

Star Rating
5 out of 5
Photo gallery

Reviews

4.5 / 5Wonderful
307 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Luohu Commercial City
    15 min walk
  • Popular Location
    Dongmen Pedestrian Street
    19 min walk
  • Popular Location
    Luohu Port
    2 min drive
  • Airport
    Hong Kong (HKG-Hong Kong Intl.)
    38 min drive

Choose dates to view prices

Book online or call:

1-844-709-7928

    About this area

    Shenzhen

    Located in Shenzhen's Luohu neighborhood, Grand Hyatt Shenzhen is in the business district and connected to a shopping center. Huaqiangbei and Dongmen Pedestrian Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Splendid China Folk Village and Window of the World. Looking to enjoy an event or a game while in town? See what's happening at Sha Tin Race Course or Shenzhen Stadium.

    What's nearby

    • Popular Location
      Luohu Commercial City - 15 min walk
    • Popular Location
      Huaqiangbei - 16 min walk
    • Popular Location
      Dongmen Pedestrian Street - 19 min walk
    • Popular Location
      Luohu Port - 2 min drive
    • Popular Location
      Shenzhen Central Park - 4 min drive

    Getting around

    • Guomao Station - 11 min walk
    • Shenzhen Station - 15 min walk
    • Shenzhen (SZX-Shenzhen Intl.) - 35 min drive

    Restaurants

    • China Lodge – Serves lunch and dinner.
    • Belle-Vue – Restaurant. Serves lunch and dinner.
    • The Show Kitchen – Restaurant. Serves breakfast, lunch, and dinner.
    • Sugar Box – Restaurant with a bar. Serves breakfast, brunch, and lunch.
    • La Terrazza – Restaurant. Serves brunch, lunch, and dinner.

    About this property

    Grand Hyatt Shenzhen

    Luxury hotel connected to a shopping center in Shenzhen with 8 restaurants
    8 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, massage/treatment rooms, and 24-hour room service are onsite. All 471 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi, free wired Internet, and LED TVs with cable channels. Other amenities available to guests include iPod docks, 24-hour room service, and minibars.
    Grand Hyatt Shenzhen offers 471 air-conditioned accommodations with iPod docking stations and minibars. 40-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and hair dryers.
    This Shenzhen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.
    In addition to a full-service spa, Grand Hyatt Shenzhen features an outdoor pool and a fitness center. Dining is available at one of the hotel's 8 restaurants. Business-related amenities at this 5-star property consist of a business center and a meeting room.
    Wired and wireless Internet access is complimentary. Event facilities measuring 29805 square feet (2769 square meters) include conference space. This luxury hotel also offers spa services, multilingual staff, and concierge services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.
    Grand Hyatt Shenzhen has designated areas for smoking.
    Recreational amenities at the hotel include an outdoor pool and a fitness center.
    The recreational activities listed below are available either on site or nearby; fees may apply.
    Shui Xiang Spa has 13 treatment rooms. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

    Policies

    Check-in

    Check-in between 2 PM - midnight
    Late check-in subject to availability
    Minimum check-in age - 15

    Special check-in instructions

    24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

    Check-out

    Check-out before noon

    Children and extra beds

    • Children are welcome.
    • Rollaway/extra beds are not available.
    • Cribs (infant beds) are not available.

    Pets

    • Pets not allowed

    Property payment types

    American Express
    Diners Club
    JCB International
    Mastercard
    Visa

    Important information

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Fee for buffet breakfast: CNY 216 per person (approximately)
    • Airport shuttle fee: CNY 700 per vehicle (one-way)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy.
    Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
      Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
    This property requires guests to wear swimming caps while in the pool. For more details, please contact the property using the information on the reservation confirmation received after booking.

    We should mention

    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

    Property is also known as

    • Grand Hyatt Shenzhen
    • Grand Hyatt Shenzhen Hotel
    • Shenzhen Grand Hyatt
    • Grand Hyatt Shenzhen Hotel
    • Grand Hyatt Shenzhen Hotel Shenzhen
    • Grand Hyatt Shenzhen Shenzhen
    • Grand Hyatt Shenzhen Hotel Shenzhen

    Property amenities

    Internet

    • Available in all rooms: Free WiFi and wired Internet
    • Available in some public areas: Free WiFi and wired Internet

    Parking and transportation

    • Free self parking
    • 24-hour roundtrip airport shuttle (surcharge)
    • Airport shuttle at scheduled times, on request

    Food and drink

    • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 216 per person
    • 8 restaurants
    • 24-hour room service

    Things to do

    • Fitness center
    • Full-service spa
    • Outdoor pool
    • Yoga classes

    Family friendly

    • Babysitting/childcare (surcharge)
    • Dry cleaning service
    • Laundry facilities
    • Outdoor pool

    Conveniences

    • Elevator
    • Free newspapers in lobby
    • Front-desk safe

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Wedding services

    Languages spoken

    • Chinese
    • English

    Business services

    • 1 meeting room
    • Business center
    • Conference space (29805 square feet)

    Spa

    • 13 treatment rooms
    • Aromatherapy
    • Ayurvedic treatments
    • Body treatments
    • Facials
    • Manicures and pedicures
    • Massages
    • Massage/treatment rooms

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible parking
    • Assistive listening devices available

    More

    • Designated smoking areas

    Room amenities

    Bedroom

    • Air conditioning

    Bathroom

    • Bathrobes
    • Hair dryer
    • Separate bathtub and shower

    Entertainment

    • 40-inch LED TV
    • Cable channels
    • iPod dock

    Food and drink

    • Free bottled water
    • Minibar

    More

    • Desk
    • Free newspapers
    • Iron/ironing board
    • Phone
    • Safe
    • Slippers

    Nearby things to do

    Where to eat

    • China Lodge – Serves lunch and dinner.
    • Belle-Vue – Restaurant. Serves lunch and dinner.
    • The Show Kitchen – Restaurant. Serves breakfast, lunch, and dinner.
    • Sugar Box – Restaurant with a bar. Serves breakfast, brunch, and lunch.
    • La Terrazza – Restaurant. Serves brunch, lunch, and dinner.

    Frequently asked questions

    4.5

    Wonderful

    5 - Excellent
    195
    4 - Good
    90
    3 - Okay
    14
    2 - Mediocre
    6
    1 - Poor
    2
    4.6
    Cleanliness
    4.5
    Service and Staff
    4.5
    Amenities
    4.6
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Great location, sits right on top of The MixC shopping mall with excellent shopping options. Staff were courteous and friendly. Room was clean and comfortable.

    Stayed 1 night in Jul 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Area is good except going up to the top to change lift to go out. Very troublesome. No indoor pool too

    Stayed 1 night in Aug 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Great location. Clean room, in good condition. Friendly staff.

    Stayed 1 night in Aug 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 1 night in Aug 2019

    3/5

    • Liked: Cleanliness, property conditions & facilities, room comfort
    • Disliked: Staff & service

    Will stay in another hotel next time when I visit.

    The conceige Mr. David Liu is totally unhelpful. The worst conceige I ever experienced.

    Stayed 2 nights in Jul 2019

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