Unacceptable Cleanliness & Maintenance Issues and Lack of Professionalism by the Staff
My three-night stay at Shilla Stay Mapo was profoundly disappointing and did not meet the standards expected of a hotel in the Shilla group. The experience was ruined by serious cleanliness and maintenance issues, which were compounded by a lack of professionalism from the staff, beginning with my check-in.
At check-in, I gave my credit card to the receptionist, who then failed to return it to me. I had to realize this myself and retrieve it. This oversight is a significant sign of unprofessionalism and lack of training, and I am very concerned about the security risk it posed.
Upon arriving at my room, I discovered two further significant problems. First, the tile trim around the bathroom sink was faulty, leaving a dirty, black residue. This substance stained my pants and was visibly dirty when wiped. Second, I found a large, unidentified, and disturbing oily stain on the underside of the desk. The stain was sticky, and its presence made me feel unsafe and uncomfortable in my room.
The hotel's response to these issues was a major disappointment. When I called the front desk, the receptionist seemed to have difficulty with English and did not seem to take my concerns seriously. I was told someone would be sent to my room, but after a long wait, no one arrived. I had to go to the front desk in person, wasting valuable time from my trip to Seoul. The receptionist was again unhelpful and told