6/10 Okay
Chelcy
Traveled with group
Jan 24, 2026
Liked: Cleanliness
Disliked: Staff & service, amenities
The room was clean and the bed was amazing! HOWEVER, we chose this hotel based on the pictures that showed a deep soaking tub, which was extremely misleading. The room we were given only had a shower (with no door or curtain) that DID NOT HAVE the rainfall shower head as described. The shower head was mediocre, at best. My husband, a pacifist and generally positive person, said the shower was terrible with less than publishable verbiage. I added parking to our total and when I was checking in, the front desk clerk argued with me that the valet was $62 per evening and what I paid was impossible, and when she finally found that I had indeed paid for it, failed to apologize for the attitude displayed towards me. She also scoffed at the fact that we also received a bottle of wine with the room, as it was part of the “VIP” experience. We paid for a city view, and got a very partial view in which we had to crane our necks to see the city. Let me tell you, our experience was not VIP. In fact, it was beyond mediocre.
Chelcy
Stayed 1 night in Jan 2026
