2/10 Terrible
Mandee
Jan 30, 2026
Liked: Cleanliness
We were accused of beingloudand going in and out of our room which is not true. Another thing that was brought to my attention was I guess from what the night auditor said was we were way to loud. I don't know how this could be cause the only time we were loud was when we were singing happy birthday to my younger sister. This is the whole reason why we were there. We were celebrating my sisters birthday. The one thing that really bothers me is when I woke up I walked downstairs and asked the female working if I could add another day she than went on saying that she was really busy and she could make that reservation for me at around 10 or so. She said she would make sure that a room would be reserved for me for another day.when I showed back up there was a young man working the front desk and he was really nice to me but he told me all the rooms were reserved. I was shocked to hear that cause the other employee that I spoke to earlier literally promised me she would have one ready for me to move into right away (early check-in). I told him I had to have another night, I already made plans with my mother and my kids. He says let me grab my manager and when she came out I was very nice and calm. I told her my situation and she said it says here that you all got numerous complaints through out the night, so no we aren't able to do that for you. What I don't understand is if that was the case why did the female from earlier tell me she would reserve a room for me? This isn't cool
Mandee
Stayed 1 night in Dec 2025