Property is nice, clean, etc.. We called early in the day and asked for possible early check in. We were told they would call us when our room was ready. We received no call so went at check-in time (4pm). Everyone else in line to check in got their room, ours was STILL not ready. Fortunately only had to wait another 20 min or so. We put our things in our room and went up to check out the pool...it was literally 'green' and a staff member was attempting to clean it. We checked again the next morning, now the pool was closed. The front desk told us it would be open at Noon. Alas, still closed at 4pm. The following day, our last day, we asked for a late check-out with hopes of still enjoying the pool before we left. We were told no late checkouts available and that the pool was STILL closed. I was coming off of a very tiring business meeting we specifically booked this property to use the pool during our stay. VERY disappointing - would not book again.