The receptionist on arrival was indifferent and not very helpful or welcoming. He didn't even know where the room was - He told us it was on the first floor, but it was actually on the ground floor.
The room was described as "New Generation" - it was very poor. The motel style room was shabby and tired inside and outside, stained and marked carpets, chipped paintwork, black mould in the corner, dust and fluff on walls and not well cleaned. The bathroom and bedding was clean. The breakfast buffet was very good and the receptionist on duty for the departure was much more
friendly welcoming and efficient.
I have stayed in several Campaniles and been satisfied, but this is the worst one I have experienced.