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Hotel Family

Property class: 3

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Photo gallery for Hotel Family

A buffet with various food options including pasta, rice, and vegetables.
A multi-level courtyard with balconies, potted plants, and outdoor seating areas.
A corridor with a reflective floor, a black and white railing, and air conditioning units on the wall.
A modern building with a central atrium, multiple air conditioning units, and a staircase with black railings.
A reception desk with a wooden panel design, a digital screen, and a sign with a warning symbol.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping
The current price is $43
$41 nightly
$43 total
Total with taxes and fees
Sep 25 - Sep 26

Explore the area

View in a map
Rua da Juta, 301, Brás, São Paulo, 03010-010
  • Place, Shopping 25 Bras Mall
    ‪2 min walk‬
  • Place, Feirinha da Madrugada
    ‪3 min walk‬
  • Place, Mega Polo Moda
    ‪8 min walk‬
  • Airport, São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    ‪29 min drive‬

Room options

View all photos for Double Room

A single bed with a wooden headboard, a bedside table with a lamp, and a green towel on a shelf.

Double Room

7.2 out of 10
Good
(11 reviews)
  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds

A neatly folded white towel with embroidered text and a logo, placed on a bed in a hotel room.

Twin Room, 2 Twin Beds

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

A dormitory room with two single beds, a wardrobe, a mirror, and a window.

Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room Single Use

A hotel room with two single beds, a wooden headboard, a bedside table with a lamp, and a small drawer.

Double Room Single Use

8.0 out of 10
Very good
(9 reviews)
  • 161 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Economy Twin Room

A hotel room with two beds, a desk, a chair, a TV, and an air conditioning unit.

Economy Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Free daily buffet breakfast
Travel Inn Express Hotels Brás
Pari
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
3.9 out of 5, Good, 1,004 reviews
$63 nightly
The price is $67
Sep 24 - Sep 25
Total with taxes and fees
Travel Inn Express Hotels Brás

About the neighborhood

São Paulo

A stay at Hotel Family places you in the heart of São Paulo, a 3-minute drive from Rua 25 de Marco and 5 minutes from Sala São Paulo Concert Hall. .This hotel is 2.4 mi (3.8 km) from Municipal Theatre of São Paulo and 2.7 mi (4.3 km) from Liberty Square.

What's nearby

  • Shopping 25 Bras Mall - 2 min walk - 0.1 miles
  • Feirinha da Madrugada - 3 min walk - 0.2 miles
  • Mega Polo Moda - 8 min walk - 0.5 miles
  • Worldwide Church of God's Power - 19 min walk - 1.0 mile
  • Rua 25 de Marco - 4 min drive - 0.9 miles

Getting around

  • Sao Paulo Bras Station - 3 min drive
  • Bras Metro Station - 18 min walk
  • São Paulo (CGH-Congonhas) - 25 min drive

Restaurants

  • ‪Habib's - ‬4 min walk
  • ‪Praca De Alimentacao - ‬6 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Rainha da Miller - ‬4 min walk
  • ‪Giraffas - ‬5 min walk

About this property

Hotel Family

Hotel Family offers 223 air-conditioned accommodations with minibars and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Make yourself at home in one of the 223 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and ceiling fans.
Make use of convenient amenities such as complimentary wireless internet access, shopping on site, and a television in a common area. Additional features at this hotel include a reception hall and a vending machine.
You can enjoy a meal at the restaurant serving the guests of Hotel Family, or stop in at the snack bar/deli. Buffet breakfasts are served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available on request).
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Hotel Family has a restaurant serving breakfast and lunch.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 3:00 AM to 6:30 PM at scheduled times and on request

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; BRL 35 per person
  • A restaurant
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility

More

  • 2 buildings
  • 9 floors
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 25-inch TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Diners ClubMastercardVisa

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 35.00 per person
  • Airport shuttle fee: BRL 100 per person (one-way)
  • Airport shuttle fee per child: BRL 50 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family São Paulo
Hotel Family Hotel São Paulo

Hotel Family Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 316 out of 797 reviews
Rating 8 - Good. 176 out of 797 reviews
Rating 6 - Okay. 154 out of 797 reviews
Rating 4 - Poor. 85 out of 797 reviews
Rating 2 - Terrible. 66 out of 797 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Muriel

Liked: Staff & service, amenities, property conditions & facilities
As atendente maravilhosas atenciosa
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities
Otima
Stayed 2 nights in May 2024
Verified review

6/10 Okay

Luciana A

Disliked: Amenities
.
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

MARIZELIA

Liked: Amenities
Disliked: Cleanliness
O quarto no anúncio não é o que eu fiquei. A tv é de tubo e so pegava 3 canais. Banheiro com pia e no geral muito antigo. No box tinha cabelos nas paredes qua não eram meus. Mais como fui pela localização e para fazer compras no brás fiquei mesmo assim.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

DANIELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incrível , ótima localização
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Maria Helena

Tava tudo maravilhoso como sempre
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Micicleide

Liked: Cleanliness, staff & service
O hotel tem de bom a localização para quem vai fazer compras no Brás. Mas não espere uma acomodação marvilhosa. O café da manhã é bem razoável.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

ythallo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incrível e ótima opção
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Carlos A

Já fiquei nesse hotel várias vezes Mas deixa a desejar o atendimento e as condições do hotel Os quartos só libera depois das 15 horas e as vezes só é liberado bem depois do horário acertado
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Renato

Disliked: Amenities, property conditions & facilities
Cama ruim, banheiro apertado, chuveiro fraco, frigobar barulhento. Os hóspedes que ficam nos quartos próximos ao elevador sofrem com o barulho do fluxo de pessoas no corredor e carretos com fardos.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Cardinale Mendes

Liked: Staff & service
Disliked: Amenities
Quarto muito barulhento.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Joaquim

Disliked: Cleanliness, amenities, property conditions & facilities
Café da manhã: alimentos com aspecto de mal manipulado. Quarto com péssima conservação Roupa de cama odor de mofo. Lençóis velhos. Sem cobertores a disposição.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Simone

Liked: Cleanliness, staff & service, amenities
Banheiro muito apertado e instalação muito simples Café da manhã bom, ar condicionado funcionando bem
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Patrícia

Sim
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

cesar

Liked: Cleanliness, staff & service, amenities
Muito bem localizado pra quem está em compras no Brás , porém só isso !!! Se tiver fazendo qualquer outra coisa se não compras , definitivamente não compensa. Café fraco , quarto bem ruinzinho pelo valor .
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Edivaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Perfeito
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

ETIENE

Liked: Staff & service, amenities
Disliked: Cleanliness
Café da manhã é bom, a equipe atenciosa. A acomodação é simples, ideal para compras no Brás, mas peça no quesito limpeza e manutenção a janela do quarto estava quebrada e não fechava ou abria totalmente, chuveiro pingando, colchão bem ruim, coberta e lençóis pequenos para cama de casal. Mas para o motivo da estadia nos serviu bem a localização e privilegiada. Então o custo benefício compensou.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Heryan

Liked: Cleanliness, staff & service
Boa localização
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Rosana de F. Moreira

O cardapio e bem variado e gostoso
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Taiara

Liked: Cleanliness, staff & service, property conditions & facilities
O ar condicionado funciona tão bem q congelamos, quarto eram bem limpos , a comida era excelente!!!!! E os funcionários eram bem educados. Amo me hospedar lá!
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Cláudio

O ar condicionado não gelava . E a porta do box apertada.e eu sou magro. No mais fica na média . Já os funcionários tanto da recepção limpeza e restaurante são educados e prestativos. Nota 10 pra toda equipe !!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Sandro v

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente opçao para hospedagem quem vem fazer compras no braz. Super recomendo.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Regina Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Lugar bem localizado e confortável
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

cesar

Liked: Cleanliness, staff & service
O local é super bem localizado e só!!!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

RAIMUNDO

Disliked: Staff & service, property conditions & facilities
Banheiro muito antigo
Stayed 2 nights in Mar 2026