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Hotel Family

3.0 star property

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Photo gallery for Hotel Family

Breakfast and lunch served
Interior detail
Reception
Building design
Interior

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

View in a map
Rua da Juta, 301, Brás, São Paulo, 03010-010
  • Place, Shopping 25 Bras Mall
    ‪2 min walk‬
  • Place, Feirinha da Madrugada
    ‪3 min walk‬
  • Place, Mega Polo Moda
    ‪6 min walk‬
  • Airport, São Paulo (CGH-Congonhas)
    ‪32 min drive‬

Room options

View all photos for Double Room

Double Room | Minibar, desk, free WiFi, bed sheets

Double Room

7.6 out of 10
Good
(8 reviews)
  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds

Twin Room, 2 Twin Beds | Minibar, desk, free WiFi, bed sheets

Twin Room, 2 Twin Beds

7.0 out of 10
Good
(22 reviews)
  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Minibar, desk, free WiFi, bed sheets

Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room Single Use

Minibar, desk, free WiFi, bed sheets

Double Room Single Use

8.6 out of 10
Excellent
(8 reviews)
  • 161 sq ft
  • Sleeps 3
  • 2 Twin Beds

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$45 nightly
The price is $48
Apr 1 - Apr 2
Total with taxes and fees
Total Hotel

About the neighborhood

São Paulo

A stay at Hotel Family places you in the heart of São Paulo, a 3-minute drive from Rua 25 de Marco and 5 minutes from Sala São Paulo Concert Hall. .This hotel is 2.4 mi (3.8 km) from Municipal Theatre of São Paulo and 2.7 mi (4.3 km) from Liberty Square.

What's nearby

  • Shopping 25 Bras Mall - 2 min walk - 0.1 miles
  • Feirinha da Madrugada - 3 min walk - 0.2 miles
  • Mega Polo Moda - 6 min walk - 0.4 miles
  • Worldwide Church of God's Power - 16 min walk - 0.9 miles
  • Rua 25 de Marco - 16 min walk - 0.9 miles

Getting around

  • Sao Paulo Bras Station - 3 min drive
  • Bras Metro Station - 18 min walk
  • São Paulo (CGH-Congonhas) - 25 min drive

Restaurants

  • ‪Habib's - ‬4 min walk
  • ‪Rainha da Miller - ‬4 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Ripa na Brasa - ‬5 min walk
  • ‪Bar - ‬6 min walk

About this property

Hotel Family

Hotel Family offers 223 air-conditioned accommodations with minibars and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Make yourself at home in one of the 223 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and ceiling fans.
Make use of convenient amenities such as complimentary wireless internet access, shopping on site, and a television in a common area. Additional features at this hotel include a reception hall and a vending machine.
You can enjoy a meal at the restaurant serving the guests of Hotel Family, or stop in at the snack bar/deli. Buffet breakfasts are served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available on request).
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Hotel Family has a restaurant serving breakfast and lunch.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 3:00 AM to 6:30 PM at scheduled times and on request

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; BRL 35 per person
  • A restaurant
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility

More

  • 2 buildings
  • 9 floors
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 25-inch TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 35.00 per person
  • Airport shuttle fee: BRL 100 per person (one-way)
  • Airport shuttle fee per child: BRL 50 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family São Paulo
Hotel Family Hotel São Paulo

Hotel Family Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 268 out of 707 reviews
Rating 8 - Good. 161 out of 707 reviews
Rating 6 - Okay. 140 out of 707 reviews
Rating 4 - Poor. 78 out of 707 reviews
Rating 2 - Terrible. 60 out of 707 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Omar

Stayed 1 night in Aug 2025

2/10 Terrible

Marisol

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2020

10/10 Excellent

Monique

Traveled with family
Liked: Cleanliness, staff & service, amenities
Localização e preço.
Stayed 1 night in Dec 2025

10/10 Excellent

Maria auxiliadora

Stayed 2 nights in Nov 2025

4/10 Poor

Taiane

Disliked: Staff & service, property conditions & facilities, room comfort
O dono desse hotel deveria ter vergonha, os lençóis manchados , rasgados e tão velhos que é inacreditável . Os ar-condicionados velhos e quando funciona são super barulhentos. As camas péssimas , molas estragadas , a coluna fica toda torta. O restaurante não tem produto de qualidade e os funcionários são super mal-humorados. Parece que você está pedindo favor e não pagando !!! Sério!!! Isso tem que ser revisto. Tem uma estrutura boa , mas infelizmente falta qualidade nos produtos e no serviço .
Stayed 4 nights in Sep 2025

2/10 Terrible

Leandro Osmar

Stayed 2 nights in Nov 2025

8/10 Good

Sineia s

Sim atendimento bom! Unica coisa ruim foi o quarto ao lado uma briga horrorosa. e
Stayed 2 nights in Nov 2025

8/10 Good

INALDO

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Não tinha café da manhã. Ventilador de teto. Mas no geral foi confortável.
Stayed 1 night in Nov 2025

2/10 Terrible

MZ assessoria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sujo
Stayed 1 night in Nov 2025

10/10 Excellent

MARCOS DO

Stayed 2 nights in Nov 2025

8/10 Good

Katia

Stayed 2 nights in Nov 2025

4/10 Poor

Patricia Ap. S. De Araújo

Disliked: Staff & service, amenities
Banheiro velho, com sujeiras no azulejo, porta do box não fechava, e pedimos cobertor adicional porque éramos em 4 e só tinha 2 cobertores, os funcionários fizeram não ser possível nos entregar os cobertores.
Stayed 1 night in Aug 2025

4/10 Poor

Maria Carolina

Disliked: Cleanliness, amenities
A localização do hotel dentro de uma galeria é um pouco estranho, mas o fato de ser no meio do Brás foi ótimo para estarmos próximos ao metrô (que era o nosso objetivo central). O café da manhã também é bom. No entanto, o quarto era bem mais obscuro do que parecia na foto, com luzes fracas. A roupa de cama estava manchada, o chão estava cheio de poeira, o chuveiro e o box são muito mal planejados, tem uma tomada no meio (???) da cama e é um lugar usado também pelas lojas da galeria para colocar os produtos, pelo visto, o que fez com que houvesse barulho durante os horários úteis o tempo todo. Já fui em estadias mais baratas, mas muito melhores do que essa.
Stayed 1 night in Nov 2025

6/10 Okay

Eliane rocio

Stayed 2 nights in Nov 2025

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, amenities
Não superou as espectativas conforme o site e as fotos!
Stayed 2 nights in Nov 2025

10/10 Excellent

Denis

Business traveler
Liked: Cleanliness, staff & service, amenities
Foi ótimo
Stayed 2 nights in Nov 2025

8/10 Good

Katia

Liked: Cleanliness, staff & service, amenities
ótimo estado
Stayed 1 night in Nov 2025

10/10 Excellent

Eliane rocio

Stayed 1 night in Oct 2025

4/10 Poor

Marinalva

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Não consumi café da manhã, por isso não opinei. Atendimento atencioso dos funcionários. Limpeza do quarto bem ruim, chuveiro terrível, a água cai tão espalhada que tomar banho é um desafio.
Stayed 1 night in Oct 2025

8/10 Good

Paulo Sérgio dos

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

VIVIANE O S

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

6/10 Okay

Paula

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Foi razoável, precisa de uma reforma urgente! Camas desmontando, lençol muito fino, banheiro muito pequeno
Stayed 2 nights in Oct 2025

10/10 Excellent

Lidiane

Experiência boa
Stayed 4 nights in Jun 2025

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ar condicionado antigo, mas funciona muito bem! Quarto limpo, ducha forte e quente Tivemos que trocar de quarto por conta do colchão que era muito mole, mas na recepção nós atenderam super bem e foi resolvido muito rápido! Recomendo. Todos os funcionários são bem atenciosos.
Stayed 1 night in Oct 2025