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Hotel Family

Property class: 3

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Photo gallery for Hotel Family

Breakfast and lunch served
Reception
Interior detail
Building design
Interior

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Laundry
  • Housekeeping
$46
$44 nightly
$46 total
Total with taxes and fees
May 1 - May 2

Explore the area

View in a map
Rua da Juta, 301, Brás, São Paulo, 03010-010
  • Place, Shopping 25 Bras Mall
    ‪2 min walk‬
  • Place, Feirinha da Madrugada
    ‪3 min walk‬
  • Place, Mega Polo Moda
    ‪8 min walk‬
  • Airport, São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    ‪29 min drive‬

Room options

View all photos for Double Room

Double Room | Minibar, desk, free WiFi, bed sheets

Double Room

7.4 out of 10
Good
(9 reviews)
  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds

Minibar, desk, free WiFi, bed sheets

Twin Room, 2 Twin Beds

7.0 out of 10
Good
(22 reviews)
  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Minibar, desk, free WiFi, bed sheets

Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room Single Use

Minibar, desk, free WiFi, bed sheets

Double Room Single Use

8.0 out of 10
Very good
(9 reviews)
  • 161 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Economy Twin Room

Minibar, desk, free WiFi, bed sheets

Economy Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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May 1 - May 2
Total with taxes and fees
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About the neighborhood

São Paulo

A stay at Hotel Family places you in the heart of São Paulo, a 3-minute drive from Rua 25 de Marco and 5 minutes from Sala São Paulo Concert Hall. .This hotel is 2.4 mi (3.8 km) from Municipal Theatre of São Paulo and 2.7 mi (4.3 km) from Liberty Square.

What's nearby

  • Shopping 25 Bras Mall - 2 min walk - 0.1 miles
  • Feirinha da Madrugada - 3 min walk - 0.2 miles
  • Mega Polo Moda - 8 min walk - 0.5 miles
  • Worldwide Church of God's Power - 19 min walk - 1.0 mile
  • Rua 25 de Marco - 4 min drive - 0.9 miles

Getting around

  • Sao Paulo Bras Station - 3 min drive
  • Bras Metro Station - 18 min walk
  • São Paulo (CGH-Congonhas) - 25 min drive

Restaurants

  • ‪Habib's - ‬4 min walk
  • ‪Rainha da Miller - ‬4 min walk
  • ‪Bar - ‬6 min walk
  • ‪Praca De Alimentacao - ‬6 min walk
  • ‪Ripa na Brasa - ‬5 min walk

About this property

Hotel Family

Hotel Family offers 223 air-conditioned accommodations with minibars and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Make yourself at home in one of the 223 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and ceiling fans.
Make use of convenient amenities such as complimentary wireless internet access, shopping on site, and a television in a common area. Additional features at this hotel include a reception hall and a vending machine.
You can enjoy a meal at the restaurant serving the guests of Hotel Family, or stop in at the snack bar/deli. Buffet breakfasts are served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available on request).
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Hotel Family has a restaurant serving breakfast and lunch.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 3:00 AM to 6:30 PM at scheduled times and on request

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; BRL 35 per person
  • A restaurant
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility

More

  • 2 buildings
  • 9 floors
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 25-inch TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 35.00 per person
  • Airport shuttle fee: BRL 100 per person (one-way)
  • Airport shuttle fee per child: BRL 50 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family São Paulo
Hotel Family Hotel São Paulo

Hotel Family Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 282 out of 727 reviews
Rating 8 - Good. 166 out of 727 reviews
Rating 6 - Okay. 141 out of 727 reviews
Rating 4 - Poor. 78 out of 727 reviews
Rating 2 - Terrible. 60 out of 727 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Omar

Stayed 1 night in Aug 2025

2/10 Terrible

Marisol

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2020

10/10 Excellent

cesar

Stayed 1 night in Jan 2026

10/10 Excellent

RODRIGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Stayed 1 night in Sep 2025

8/10 Good

Marcos

Liked: Cleanliness, staff & service, amenities
Equipe
Stayed 1 night in Dec 2025

8/10 Good

GLAUCIA C D S

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente localização para compras no Brás!
Stayed 1 night in Dec 2025

10/10 Excellent

PATRICIA DE SOUZA

Liked: Cleanliness, staff & service, amenities
O quarto era Excelente, ótimas estadia e pessoal com um ótimo atendimento, e gentil, café da manhã maravilhoso
Stayed 2 nights in Dec 2025

6/10 Okay

Amauri

Stayed 2 nights in Dec 2025

8/10 Good

Sérgio Murilo

Liked: Cleanliness, staff & service, amenities
O quarto estava com problema no ar condicionado. Mas foi boa a localização.
Stayed 1 night in Dec 2025

8/10 Good

loougan

Liked: Cleanliness, staff & service, amenities
Café da manhã bom, quarto limpo. Pra quem for fazer comprars no Brás é perfeito. Só o banheiro do quarto que fiquei que é muito pequeno.
Stayed 3 nights in Nov 2025

8/10 Good

Suzana

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
O atendimento, café da manhã e o quarto são muito bons porém o box do chuveiro é bem apertado. Também os hóspedes bastante barulhentos nós corredores. Tvz poderiam usar material pra abafar o som nas portas.
Stayed 1 night in Dec 2025

6/10 Okay

Luciana A

Business traveler
Disliked: Amenities
.
Stayed 3 nights in Dec 2025

10/10 Excellent

Adriana

Business traveler
Liked: Cleanliness, staff & service, amenities
Muito bom o pessoal muito receptivo voltarei mais vezes
Stayed 2 nights in Dec 2025

8/10 Good

Gilvan

Bom café da.manhã! O ar funciona super bem
Stayed 1 night in Dec 2025

8/10 Good

Waleuska

Business traveler
Liked: Cleanliness, staff & service, amenities
Um pouco antigo tudo mas a comjda do restaurante é muito boa!!
Stayed 1 night in Dec 2025

10/10 Excellent

Monique

Traveled with family
Liked: Cleanliness, staff & service, amenities
Localização e preço.
Stayed 1 night in Dec 2025

10/10 Excellent

Maria auxiliadora

Stayed 2 nights in Nov 2025

4/10 Poor

Taiane

Disliked: Staff & service, property conditions & facilities, room comfort
O dono desse hotel deveria ter vergonha, os lençóis manchados , rasgados e tão velhos que é inacreditável . Os ar-condicionados velhos e quando funciona são super barulhentos. As camas péssimas , molas estragadas , a coluna fica toda torta. O restaurante não tem produto de qualidade e os funcionários são super mal-humorados. Parece que você está pedindo favor e não pagando !!! Sério!!! Isso tem que ser revisto. Tem uma estrutura boa , mas infelizmente falta qualidade nos produtos e no serviço .
Stayed 4 nights in Sep 2025

2/10 Terrible

Leandro Osmar

Stayed 2 nights in Nov 2025

8/10 Good

Sineia s

Sim atendimento bom! Unica coisa ruim foi o quarto ao lado uma briga horrorosa. e
Stayed 2 nights in Nov 2025

8/10 Good

INALDO

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Não tinha café da manhã. Ventilador de teto. Mas no geral foi confortável.
Stayed 1 night in Nov 2025

2/10 Terrible

MZ assessoria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sujo
Stayed 1 night in Nov 2025

10/10 Excellent

MARCOS DO

Stayed 2 nights in Nov 2025

8/10 Good

Katia

Stayed 2 nights in Nov 2025