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Parque Balneário Hotel Santos by Castelo Itaipava

Property class: 4

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Photo gallery for Parque Balneário Hotel Santos by Castelo Itaipava

A poolside area with lounge chairs and umbrellas, a clear view of the sea, and a tiled pool.
A beach with a clear view of the ocean and distant mountains.
A beach view from a room with two wooden chairs, a small pool, and a sandy beach area with umbrellas.
A buffet setup with various food items and cooking stations.
A sun deck with lounge chairs and umbrellas overlooking a beach and cityscape.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Air conditioning
  • Parking available
The current price is $83
$81 nightly
$83 total
Total with taxes and fees
Oct 25 - Oct 26

Explore the area

View in a map
Avenida Ana Costa, 555, Praia do Gonzaga, Santos, SP, 11060-003
  • Place, Shopping Parque Balneário
    ‪1 min walk‬
  • Place, Gonzaga Beach
    ‪2 min walk‬
  • Place, Boqueirao Beach
    ‪2 min walk‬

Room options

View all photos for Superior Double Room

A hotel room with a large bed, bedside tables, a small round table, and a chair.

Superior Double Room

8.6 out of 10
Excellent
(64 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Double Room

A modern hotel room with a large bed, bedside tables, a desk, and a chair.

Luxury Double Room

9.4 out of 10
Exceptional
(10 reviews)
  • Partial sea view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room

A hotel room with two beds, each with a wooden headboard, white bedding, and teal throw pillows.

Superior Quadruple Room

9.0 out of 10
Wonderful
(30 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Quadruple Room

A hotel room with two beds, a wooden headboard, a table with chairs, and a large window with curtains.

Luxury Quadruple Room

8.8 out of 10
Excellent
(9 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Studio Suite

A hotel room with a bed, bedside table, lamp, and a small table with chairs.

Deluxe Studio Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Studio Suite

A modern hotel room with a large bed, two bedside tables with lamps, a view of the outdoor patio area through a sliding glass door.

Presidential Studio Suite

  • 872 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Santos

With a stay at Parque Balneário Hotel Santos by Castelo Itaipava, you'll be centrally located in Santos, a 3-minute drive from Gonzaga Beach and 5 minutes from Santos Harbor. .This hotel is 6.3 mi (10.2 km) from Pitangueiras Beach and 6.6 mi (10.6 km) from Enseada Beach.

What's nearby

  • Shopping Parque Balneário - 1 min walk - 0.1 miles
  • Gonzaga Beach - 2 min walk - 0.1 miles
  • Boqueirao Beach - 2 min walk - 0.1 miles
  • Miramar Shopping Center - 3 min walk - 0.2 miles
  • José Menino Beach - 11 min walk - 0.6 miles

Getting around

  • Bernardino de Campos Station - 13 min walk
  • São Paulo (CGH-Congonhas) - 87 min drive

Restaurants

  • ‪Café Santos - ‬2 min walk
  • ‪Brunella Confeitaria - ‬1 min walk
  • ‪Restaurante - Parque Balneário Hotel - ‬2 min walk
  • ‪Beduíno - ‬2 min walk
  • ‪Chocolates Brasil Cacau - ‬2 min walk

About this property

Parque Balneário Hotel Santos by Castelo Itaipava

Parque Balneário Hotel Santos by Castelo Itaipava offers 119 air-conditioned accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 119 air-conditioned rooms featuring minibars and LCD televisions. Cable television is provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and blackout drapes/curtains.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access and a banquet hall.
Enjoy a meal at Origens-Mar, or stay in and take advantage of the hotel's 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Santos? This hotel has facilities measuring 11 square feet (1 square meters), including conference space.
Origens-Mar - Onsite restaurant. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (BRL 40 per day)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Origens-Mar

Things to do

  • Free children's club
  • Gym
  • Outdoor pool

Family friendly

  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 11 square feet of conference space

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 on-site accessible parking spaces
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchairs on site

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 99 per pet, per night
1 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 12 percent

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: BRL 40 per day
  • Pet fee: BRL 99 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property

Property is also known as

Parque Balneario
Parque Balneario Hotel
Parque Balneario Hotel Santos
Parque Balneario Santos
Parque Balneario Hotel Santos, Brazil
Parque Balneario Santos Atlantica Hotels Hotel
Parque Balneario Atlantica Hotels Hotel
Parque Balneario Santos Atlantica Hotels
Parque Balneario Atlantica Hotels
Hotel Parque Balneario Santos By Atlantica Hotels Santos
Santos Parque Balneario Santos By Atlantica Hotels Hotel
Hotel Parque Balneario Santos By Atlantica Hotels
Parque Balneario Santos By Atlantica Hotels Santos
Parque Balneario Hotel

Parque Balneário Hotel Santos by Castelo Itaipava Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 639 out of 1001 reviews
Rating 8 - Good. 235 out of 1001 reviews
Rating 6 - Okay. 74 out of 1001 reviews
Rating 4 - Poor. 26 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and right on the beach and everything’s within walking distance. Would stay again!
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , close to beach, eateries, shopping
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with great staff and a great location
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely beach view and very clean property. Would stay here again!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect and very nice hotel
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location across from beach. Near many restaurants and shopping. Staff was great
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
Staff friendly n helpful. Convenience to beach great. Room size good only storage furniture was old n clean
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to the beach and with lots of shops and restaurants nearby.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The Lobby was Beautiful, the staff was Friendly, Helpful. The room was spacious and accommodating. The Breakfast was a wide variety of foods, and delicious. The coffee was fabulous!
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
The facility needs renovations
Stayed 9 nights in May 2026
Verified review

10/10 Excellent

Liked: Staff & service
Excelente
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beau
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
N/a
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities
Arrogant personal
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast buffet was excellent and plentiful. Guilherme in the restaurant was a fantastic server/manager. Pool area & views of beach were beautiful. Conveniently attached to a shopping mall and walkable to many sights, restaurants and shops. Check-in was a bit chaotic and they told us they were unaware that cruise ship passengers would be checking out & in on that day - so they wer "not prepared". Rooms on lower floors dfinitely hear the street noise, especially overnight. Also, seemed odd to have a front desk staff member at a tourist hotel that only speaks Portuguese (no English she told us) which meant Google Translate to the rescue to inquire about when our room would be ready, etc.
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Photos of property were misleading property was much older than photos showed. Expect charges for almost every amenity. For instance water to make your coffee is an additional charge.Low quality bedding linens and towels. Items left in the room from previous customers or guests for example balloons and rose petals. When we told the front desk that the jets in our tub were not working they politely said yes you are correct. When we asked if we could get them looked at they said no, they are just broken. When my wife and I come back we will be looking for an alternative hotel.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 2 nights in Sep 2025
Verified review

6/10 Okay

Liked: Amenities
Disliked: Staff & service
The location of this hotel is fantastic, as is the rooftop pool. These are the two best parts of the hotel. The customer service was not good and the rooms are not in very good condition. The check in was wildly slow and later than the 3:00 time promised. They have checkout at noon but neglect to tell you that you absolutely cannot use any of the facilities after you check out. We wanted to buy lunch at the pool and wait for our 3:00 uber and they said absolutely not! I have never experienced that before. In short the prior reviews do not really tell whole the story. This is much more like a 3 star hotel with a rather unfriendly and unhelpful staff. As long as you know this and don't really mind, then for sure the location and rooftop pool are wonderful!!
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Sempre nos hospedamos aí e gostamos muito de tudo. Desta vez achamos que houve uma piora no serviço de limpeza tanto dos quartos quanto das áreas comuns. Fora isso continua sendo nosso destino preferido em Santos. Destaco a simpatia do pessoal do restaurante que nos auxiliou para tornar o aniversário de minha neta muito especial. Bom hotel para famílias, excelente localização com todas as comodidades e também um shopping anexo muito bom. Área da piscina muito agradável com vista fantástica.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Ótima , muito bom Ju
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto limpo com bom café da manhã e ótima localização
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
A localização e infraestrutura do hotel é excelente! Os quartos, elevadores, recepção e o restaurante são ótimos. A piscina é um verdadeiro show à parte, oferecendo uma vista panorâmica linda da orla. A equipe também merece elogios: as camareiras são super atenciosas e rápidas. Além disso, quando tivemos um contratempo com barulho de outros hóspedes após as 23h, a recepção agiu com muita agilidade para resolver a situação. Como sugestão de melhoria para a experiência do hóspede, notei alguns problemas no atendimento. Dependendo do horário, a retirada do carro no valet e o atendimento na recepção acabam sendo um pouco demorados. O bar da piscina, embora muito conveniente e com ótimas opções, sofre com a alta demanda por ter apenas um atendente. Por fim, deixo uma observação sobre o conforto no inverno: a cama conta apenas com lençol e há somente uma coberta fina de microfibra no armário para o casal. Para o verão é tranquilo, mas com temperaturas abaixo de 20 graus, acaba sendo insuficiente. Acredito que a cobrança de R$10 por um cobertor adicional seja um detalhe que o hotel poderia rever para garantir mais conforto nos dias frios.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito bem localizado, cafe da manhã muito variado
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito bacana, tudo organizado. Uma equipe muito educada. Com certeza voltaremos.
Stayed 2 nights in Jul 2026