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Novotel Santos Gonzaga

4.0 star property

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Photo gallery for Novotel Santos Gonzaga

A Novotel hotel with a modern facade, large glass windows, and a welcoming entrance.
A buffet with various food items including bread, pastries, and fruits.
A modern lobby with seating areas, reception desks, and a large window providing natural light.
Exterior
A hotel room with a bed, a desk, a TV, a mini-fridge, and a wardrobe.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is $98
$96 nightly
$98 total
Total with taxes and fees
Aug 23 - Aug 24

Explore the area

View in a map
Av Dona Ana Costa 473, Santos, 11060-003
  • Place, Miramar Shopping Center
    ‪2 min walk‬
  • Place, Shopping Parque Balneário
    ‪5 min walk‬
  • Place, Gonzaga Beach
    ‪6 min walk‬

Room options

View all photos for Superior Room, 1 Queen Bed, Ocean View

A modern bathroom with a glass-enclosed shower, a vanity with a sink and mirror, and a towel rack.

Superior Room, 1 Queen Bed, Ocean View

7.8 out of 10
Good
(6 reviews)
  • Sea view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Apartment, 1 Double Bed with Sofa bed

A hotel room with a bed, a desk with a chair, a sofa, and a window with curtains.

Superior Apartment, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(17 reviews)
  • 269 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Apartment, 1 Queen Bed

A modern bathroom with a glass-enclosed shower, a vanity with a sink and mirror, and a towel rack.

Superior Apartment, 1 Queen Bed

8.8 out of 10
Excellent
(24 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Apartment, 1 Queen Bed

A modern bathroom with a glass-enclosed shower, a vanity with a mirror, and a towel rack.

Executive Apartment, 1 Queen Bed

8.6 out of 10
Excellent
(4 reviews)
  • Sea view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Apartment, 2 Twin Beds

Superior Apartment, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Superior Apartment, 2 Twin Beds

8.4 out of 10
Very good
(8 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Apartment, 1 Double Bed

Standard Apartment, 1 Double Bed | Minibar, in-room safe, desk, blackout drapes

Standard Apartment, 1 Double Bed

7.2 out of 10
Good
(5 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

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Minibar, blackout drapes, WiFi (free), bed sheets
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  • Air conditioning
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The price is $58
Aug 14 - Aug 15
Total with taxes and fees
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About the neighborhood

Santos

A stay at Novotel Santos Gonzaga places you in the heart of Santos, within a 15-minute walk of Gonzaga Beach and José Menino Beach. .This hotel is 3.5 mi (5.6 km) from Santos Harbor and 5.9 mi (9.6 km) from Asturias Beach.

What's nearby

  • Miramar Shopping Center - 2 min walk - 0.1 miles
  • Shopping Parque Balneário - 5 min walk - 0.3 miles
  • Gonzaga Beach - 6 min walk - 0.4 miles
  • Boqueirao Beach - 6 min walk - 0.4 miles
  • José Menino Beach - 11 min walk - 0.6 miles

Getting around

  • Ana Costa Station - 11 min walk
  • São Paulo/Guarulhos Intl. Airport - 105 min drive

Restaurants

  • ‪Kopenhagen - ‬2 min walk
  • ‪Cantina di Lucca - ‬3 min walk
  • ‪B. Lem - ‬1 min walk
  • ‪Ao Chopp do Gonzaga - ‬1 min walk
  • ‪Casa do Cafezinho - ‬2 min walk

About this property

Novotel Santos Gonzaga

Novotel Santos Gonzaga offers 228 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 228 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy a range of recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Santos? This hotel has facilities measuring 484 square feet (45 square meters), including conference space.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (BRL 37 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: BRL 76 per person
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 484 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 23 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 100 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 76 per person
  • Valet parking fee: BRL 37 per day
  • Pet fee: BRL 100 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Novotel Santos Hotel
Novotel Santos
Novotel Santos Brazil
Novotel Santos
Novotel Santos Gonzaga Hotel
Novotel Santos Gonzaga Santos
Novotel Santos Gonzaga Hotel Santos

Novotel Santos Gonzaga Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 505 out of 1001 reviews
Rating 8 - Good. 301 out of 1001 reviews
Rating 6 - Okay. 109 out of 1001 reviews
Rating 4 - Poor. 51 out of 1001 reviews
Rating 2 - Terrible. 35 out of 1001 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Nice Hotel, very clean staff very kind delicious breakfast and nice location
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very close to the beautiful beach in Santos and close to lots of shopping. The Hotel is clean and the staff are very friendly.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

GILBERTO SHINJI

Liked: Cleanliness, amenities, property conditions & facilities
The room is clean and well equipped with all features required for a very good staying
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is excellent, the hotel has a good breakfast, and the suite room is cozy
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Regis

Liked: Property conditions & facilities
Great place.
Stayed 6 nights in Jun 2024
Verified review

10/10 Excellent

Chunjie

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2026
Verified review

8/10 Good

niuton

Liked: Cleanliness, amenities, property conditions & facilities
Room was quiet, so I slept well. A bit of a mold problem though. Breakfast was great, good variety.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Regis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. From friendly staff, breakfast, internet, localization. I recommend to anyone.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Leonardo

Liked: Amenities
Good location. Great staff.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

marcos r melo

Liked: Cleanliness, staff & service
Ok
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay! The hotel is located in a very safe and convenient area, perfect for exploring. The rooms were clean and comfortable, and the host was incredibly welcoming and attentive. Highly recommend for a hassle-free and enjoyable experience!
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Norma

Liked: Cleanliness, amenities, property conditions & facilities
The property was in a very nice clean and convenient area. Shops and restaurants were at a walking distance. I loved the quietness of the rooms. Very nice hotel, and extremely nice staff. Love the room service.!!
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Dagner

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

FABIO

From check in to room cleaning to breakfast, this has been the worst Novotel experience I’ve ever had. I am an All member and this Novotel Gonzaga was far from being a Novotel standards. Lazy service. I had to ask to do additional towels several times. Check in took 30 minutes. I took 1 hour from SP to Santos, and took 30 minutes for a lousy check in.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

VIREN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Excellent for the price! Staff was very friendly and helpful
Stayed 1 night in Jan 2023
Verified review

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Andre

Liked: Cleanliness, staff & service, amenities
Ok
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Luke

Liked: Cleanliness, property conditions & facilities
At first the room had water on the floor and it appeared the lights weren't working in the bathroom, but that may have been due to my error. The light switches were so confusing and certain ones had to be turned on in the main entrance in order for any of the other lights to be turned on. Maybe I'm just not used to that and it's standard.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Cristiane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and nice view. I’ve had some problems with AC in both rooms but as I was staying only one night, not a huge deal. Friendly staff willing to solve the issues.
Stayed 1 night in Oct 2022
Verified review

6/10 Okay

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Good service. Bad tv and room lights very confusing.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Thais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Santos

The room was nice and clean. We stayed in the 18th floor and could see the ocean from it (even thou the building is a few blocks from the beach). My son slept in a side sofá, which was ok. Breakfast is a little extra but it was worthy and it is cheaper if you buy in advance. All staff was helpful and well-trained. Location is also nice, close to a mall and to Santos’ gastronomic street, with many options of restaurants and convenience stores. Overall we had a good stay and would come back.
Stayed 3 nights in Aug 2022
Verified review

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Modern hotel in the middle of everything. Lots of restaurants and convenience stores within walking distance. Easy to find and access by car. Super friendly staff. Sophia in the breakfast restaurant is a beauty. The curly girl in the reception helped us a lot with recommendations and taxi bookings. The room is spacious with all the basics. Good aircon, possible to open windows. Water pressure and hot water good. Comfortable bed and pillows. Fitness area is decent for a hotel. Rooftop bar and pool available on 32nd floor. Overall a good stay and I would stay again if ever flying back to Santos.
Stayed 2 nights in Oct 2024
Verified review

6/10 Okay

Lucia

Liked: Staff & service, property conditions & facilities
There isn't air conditioner inside the elevators and halls. The pool is very small, with only 3 recliner chairs, breakfast with limited options, same food every day, pool bar Very expensive!!!
Stayed 3 nights in Jan 2024
Verified review

4/10 Poor

Rinaldo

Liked: Cleanliness, staff & service, room comfort

Not coming back

The HVAC must be cleaned immediatelly. The smell of mold was very strong even when the air conditioning was not running in the room. The smell was also strong on the 6th floor, during breakfast. One window was visible damaged in the breakfast room (see photo). Staff was very friendly but that was not enough to conpensate for the strong smell of mold.
Stayed 3 nights in Jun 2025