This is a great boutique hotel in the heart of Fira. We booked two rooms: the Honeymoon Suite, which was outstanding, and a Family Cave Suite.
My only real criticism is of the Family Cave Suite. While it was comfortable and unique, it did feel quite damp during our stay. I understand that's somewhat inherent to cave-style accommodations, but improved ventilation or air circulation in that room would make a noticeable difference and elevate the overall experience.
Sophia at the front desk was great. She was friendly, responsive, and incredibly helpful throughout both the booking process and our stay, making everything seamless.
Breakfast is included and can be delivered to your room or enjoyed in the outdoor seating area near your room or by the pool. There were plenty of options to satisfy everyone in our family, and the portions were generous. You can also choose the type of coffee included with breakfast. My only suggestion would be to provide a little more coffee or offer it in a carafe, especially for guests who enjoy more than one small cup.
The hotel's location in Fira is excellent, with shops and restaurants just a short walk away. After visiting both Fira and Oia, we found Fira to be a much better fit for our group of six. Oia was beautiful but far more crowded, while Fira offered the perfect balance of atmosphere, convenience, and walkability. I would not hesitate to recommend both this hotel and the Fira area to anyone visiting Santorini.