My family arrived at the island around 11 pm and called the hotel at 11:12 pm to inquire about the shuttle that I requested when I booked a room.
The hotel told me that they'd call me in about two minutes, but there was no contact. I waited about 20 minutes and called again, and they told me to wait more.
After about 20 more minutes, I called again to ask what was going on, and the man told me to wait 10 more minutes. However, after waiting for antother 20 minutes, he arrived at the promised place, and the first thing he said was "how are you?" rather than "I'm sorry to keep you waiting."
I was so upset and complained about waiting over an hour at around midnight. However, I had no choice but to endure it because I couldn't find another hotel at that time.
What was worse for him was to say that it was 30 euros for a taxi and the shuttle was free, so I had to wait. I think he is the worst man who can't definately understand why I was angry. Is this a matter of money?
When we arrived at the room, we caught two bugs (spider and ..), and we couldn't sleep until about 2 pm because of the noise of plane. The hotel in Thira which paid an extra 30 euros is no difference from the "Palace", so I highly recommend to take a taxi to Thira.
The good image of the Greeks throughout the trip had faded considerably in this hotel.