⭐☆☆☆☆ Extremely Disappointing Customer Service
My experience with Amelot Suites was very disappointing, even before arriving at the property. I contacted the hotel to request a modification to my booking, but they refused to accommodate any changes. I was told that no alternative rooms were available, yet I was able to see rooms still being offered for sale on other booking platforms during the same period, which left me questioning the accuracy of the information provided.
The hotel’s strict no-refund policy offered no flexibility whatsoever, despite my efforts to find a reasonable solution. What made the situation even worse was the attitude of the owner and staff. I found their communication to be rude, dismissive, and at times offensive, which made an already frustrating situation much more unpleasant.
Customer service is a crucial part of the hospitality industry, and unfortunately this was one of the worst experiences I have had dealing with a hotel. Based on my experience, I would not recommend staying here and would advise future guests to carefully review the booking terms before making a reservation.