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Norus Providencia

3.5 star property

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Family Apartment, 2 Bedrooms | Living room | 32-inch LCD TV with cable channels, TV, Netflix
Property video
Full-size fridge, microwave, oven, stovetop
Executive Apartment, 1 Bedroom | Down comforters, in-room safe, blackout drapes, iron/ironing board
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Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Laundry
  • Outdoor Space
The current price is $50
$50 nightly
$50 total
May 2 - May 3

Explore the area

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Capellan Abarzua 240, Providencia, Santiago, Región Metropolitana, 7520441
  • Place, Chilean National Zoo
    ‪1 min walk‬
  • Place, La Chascona
    ‪5 min walk‬
  • Place, Patio Bellavista
    ‪7 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪21 min drive‬

Room options

View all photos for Executive Apartment, 1 Bedroom

Executive Apartment, 1 Bedroom | Down comforters, in-room safe, blackout drapes, iron/ironing board

Executive Apartment, 1 Bedroom

  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Futon
  • Free WiFi

View all photos for Family Apartment, 2 Bedrooms

Family Apartment, 2 Bedrooms | Living room | 32-inch LCD TV with cable channels, TV, Netflix

Family Apartment, 2 Bedrooms

  • 645 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed, 2 Twin Beds and 1 Twin Futon
  • Free WiFi

View all photos for Executive Apartment, 2 Bedrooms

Down comforters, in-room safe, blackout drapes, iron/ironing board

Executive Apartment, 2 Bedrooms

  • 592 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Twin Futon
  • Free WiFi

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About the neighborhood

Santiago

With a stay at Norus Providencia, you'll be centrally located in Santiago, a short 6-minute walk from La Chascona and 10 minutes by foot from Parque Metropolitano. .This apartment is 1.3 mi (2.1 km) from Santa Lucia Hill and 2.1 mi (3.4 km) from Costanera Center.
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What's nearby

  • Chilean National Zoo - 1 min walk - 0.1 miles
  • Santiago Metropolitan Park - 1 min walk - 0.1 miles
  • La Chascona - 5 min walk - 0.3 miles
  • Patio Bellavista - 7 min walk - 0.4 miles
  • Santa Lucia Hill - 20 min walk - 1.1 miles

Getting around

  • Hospitales Station - 6 min drive
  • Salvador Station - 11 min walk
  • Santiago Intl. Airport (SCL) - 17 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Les Trois Café - ‬5 min walk
  • ‪Mezcla - ‬5 min walk
  • ‪Café del Puente - ‬5 min walk
  • ‪Maddox Restaurante - ‬5 min walk

About this property

Norus Providencia

Norus Providencia offers 15 air-conditioned accommodations with safes and hair dryers. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature down comforters. Accommodations at this 3.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). 32-inch LCD televisions come with cable channels and Netflix. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided daily. Renovation of all guestrooms was completed in March 2025.

Make yourself at home in one of the 15 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private furnished balconies. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and separate sitting areas, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services.
Featured amenities include a computer station, express check-out, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, covered extended parking on site (USD 12 per day)
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Kitchen

  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Griddle
  • Microwave
  • Oven
  • Stovetop
  • Tea bags/instant coffee
  • Toaster
  • Water dispenser

Bedrooms

  • Bedsheets provided
  • Down comforter
  • Extra futon (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room
  • Separate sitting area

Entertainment

  • 32-inch LCD TV with cable channels
  • Netflix
  • Streaming services

Outdoor areas

  • Furnished balcony
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Computer station

Comfort

  • Air conditioning
  • Heating
  • Portable fan

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • One pet total (up to 33 lbs per pet)
  • Pets stay free
  • Service animals exempt from fees
  • Pets allowed in specific rooms
  • Deposit: USD 300 per stay
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Guidebooks
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Proposal/romance packages
  • Restaurant dining guides
  • Safe
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city center
  • Near a metro station
  • Near the airport
  • Near the boardwalk/promenade

Things to do

  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 15 units
  • 5 floors
  • Built in 2010
  • Renovated - March 2025
  • Traditional architecture
  • Water dispenser

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).
  • A damage deposit of USD 150 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 6)
  • Covered extended parking fee: USD 12 per day
  • Pet deposit: USD 300 per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Futon bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Norus Apartments Bellavista Apartment
Norus Apartments Apartment
Norus Apartments
Norus Apartments Providencia Apartment Santiago
Norus Apartments Providencia Apartment
Norus Apartments Providencia Santiago
Norus Apartments Bellavista
Norus Providencia Santiago
Norus Providencia Aparthotel
Norus Apartments Providencia
Norus Providencia Aparthotel Santiago

Norus Providencia Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 33 out of 66 reviews
Rating 8 - Good. 18 out of 66 reviews
Rating 6 - Okay. 5 out of 66 reviews
Rating 4 - Poor. 4 out of 66 reviews
Rating 2 - Terrible. 6 out of 66 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jonathan

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to good restaurant bella vista.
Stayed 1 night in Mar 2024

4/10 Poor

Verified traveler

Run down. No attempt to fix TV for 4 days

Run down. Very dated. Has been in need of repair for some time. Mold near bathtub. Rust on metal trim. Warped wood floors near bathroom. TV broke on second day and they told me to flip a switch after I followed up. Then nothing for 3 days. Room did not match picture in confirmation email. Water leaking from refrigerator, so we put down a towel to soak it up. Cleaning crew just removed the towel, but nothing done to fix the issue. Neighborhood not as bad as some other reviews. Daily housekeeping was nice.
Stayed 6 nights in Jan 2024

10/10 Excellent

Juan Carlos

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Kelly Ann

Stayed 11 nights in Jun 2023

10/10 Excellent

Kelly Ann

Liked: Cleanliness, amenities, property conditions & facilities
A thoroughly enjoyable situation, location & environment, but I should recommend you speak Spanish because you will be disadvantaged. Everyone was overwhelmingly kind to me & I will return on my next vacation if possible!!! Stay at Norus , call Camilla en el despacho 🔑

8/10 Good

Arnold

Traveled with family
Liked: Cleanliness, amenities
For safety reason it not convenient to walk on the streets especially at night
Stayed 21 nights in Feb 2023

10/10 Excellent

Klaus

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I will advise to stau on this property. Very good service and good value for the money
Stayed 1 night in Mar 2023

8/10 Good

Bernard

Liked: Cleanliness, property conditions & facilities
Nice room but not the one pictured. No cutlery. Lots of neighborhood dogs that like to bark through the night.
Stayed 3 nights in Mar 2023

8/10 Good

JAIME

Liked: Cleanliness, room comfort
Nice place
Stayed 5 nights in Feb 2023

10/10 Excellent

Micheal

Liked: Cleanliness, room comfort
Great neighborhood location. Walkable to things to do, dinner, drinks and public transportation.
Stayed 3 nights in Oct 2022

8/10 Good

escarlett, new york

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a good staying in this apartment, very close to good bars and restaurants
Stayed 2 nights in Dec 2020

10/10 Excellent

Camilo, Barcelona

Liked: Cleanliness, property conditions & facilities
I enjoyed my stay in Norus Apartment mainly because the apt. is located in a nice cosy building in a very pleasant, quite and safe neighborhood. The apt. itself is quite comfortable very spacious and nicely decorated. The staff from Norus was very kind and helpful. It is walking distance from Bellavista a zone of bars and restaurants but not that closed to areas where business and tourism is conducted. The only thing that I didn't like is that they ask passengers to do their own dishes, in pandemic time a deep thorough clean of dishes is appreciated, other that that everything was perfect and I would strongly recommend these apartments to anyone traveling to Santiago de Chile, specially if you are looking for a quite place with nice views to the mountains.
Stayed 4 nights in Nov 2020

2/10 Terrible

Jeff, Guelph

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to the recent civil unrest, riots, marches and government enforced military curfews my partner and I were forced to abandon our last week in Santiago for our own safety and head home. We tried to cancel and recoup some financial losses, including Norus Apartments who denied us any refund. While I fully understand nonrefundable accommodations, I think that the contract gets nullified when the neighborhood your rental in is under siege. Beyond the fact that it was physically dangerous for us to even try to spend our last week there, food and resourves were limited, most restaurants and bars either closed or only open a few hours. Even the front desk at this hotel was reduced to only be open from 11am until 2pm...which also should forfeit the contract becUse 24 hour staff and security was offered as part of the stay. Expedia did the bare minimum to extract some sort of refund or hell...even an apology from Norus Apartments. I will be back in Santiago at some point in the future, and will make sure to book through another agency and not secure any Norus Apartment or any other holding this company may have in the area. Stay far away from this company.
Stayed 6 nights in Oct 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value appartment

This property is very comfortable and a great location very close to all the restaurant and bars. I would definitely stay here again and recommend to anyone looking for a good value accommodation and very quiet
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was perfectly located. I did not like that my balcony door seemed to be opened when I had not opened it.
Stayed 9 nights in Mar 2019

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Highly recommended, great location - near great restaurants and at the same time very quiet area.
Stayed 2 nights in May 2018

2/10 Terrible

Linda

Disliked: Cleanliness, amenities
Unfortunately, my stay ended poorly due to how a deposit deduction was handled. I have been traveling for over four years with my dog and stayed in over 145 accommodations; I have never received a complaint or deposit deduction. This history is verifiable through Hotels.com. During my stay, there was a one-time accident involving my pet while I was unwell. I informed the property immediately, apologized in writing, and took preventive measures. I was told there could be an additional laundry cost, but no amount was communicated in advance. I was shown photos of two towels on Thursday before check-out. On check-out day, I waited 20 minutes at reception before the deposit deduction was discussed. No itemized breakdown or explanation for the calculation was provided. A significant portion of my deposit was deducted, including additional linens beyond the originally mentioned towels. Even if replacement or special cleaning had been necessary, the amount is not consistent with standard laundering or replacement costs. Future guests should request written confirmation of extra charges and documentation before check-out, especially when traveling with pets.
Toiletseat only 30 cm above floor.
Worn fabrics all over the apartment.
Stayed 7 nights in Jan 2026

10/10 Excellent

Rodrigo

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2025

8/10 Good

Bruno

Liked: Amenities
Nothing
Stayed 1 night in Apr 2024

6/10 Okay

Geova Éder

Traveled with group
Liked: Cleanliness

Razoável , pra uma viagem curta compensa

Foi uma boa estadia , a localização é boa , mas o quarto precisa de muitos reparos e uma modernização seria bem-vinda ! Infelizmente o Wi-Fi não funcionava no quarto , o que dificultou muito e o aquecedor não estava funcionando em um dos quartos
Stayed 4 nights in Jun 2023

8/10 Good

Caroline Luize Baréa

Traveled with partner
Liked: Cleanliness, property conditions & facilities
O local é muito bom e compatível com as fotos do anúncio. Apenas o wifi deixou a desejar por ter um sinal muito fraco.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort

A éviter

Mauvaise communication, malgré nos essais pour résoudre un problème de réservation ils ne nous ont pas répondu (14 appels). En arrivant à l’hôtel pas de personnel en réception et ils nous ont laissé sans logement pour la nuit.
Stayed 1 night in Apr 2023

4/10 Poor

mauricio

Traveled with family
Disliked: Cleanliness, room comfort

Muy regular

El apartamento es muy pequeño e incómodo. Esta muy mal tenido. Muy mal aseo. No se recomienda
Stayed 1 night in Dec 2022

8/10 Good

Cristian

Traveled with family
Stayed 1 night in Jun 2022